Something Is Always New

Many Higher Ed IT departments are familiar with the struggle of managing disjointed platforms to meet the service requirements of departments and clients. IT personnel are always busy, which means that time and resource allocation is of utmost importance. Few have spare time to spend developing code, managing complex systems, and continually double-checking to be sure that systems are running well.

The TeamDynamix IT Service Management (ITSM) platform is built specifically for Higher Ed and caters to the whole campus including Facilities, Admissions, Residential Life, and more. With an ITSM platform that adapts to the evolving needs of colleges and universities, Miami University’s IT department can achieve its goals without spending time on unnecessary maintenance.

Jeff Toaddy, ITSM Coordinator at Miami University, splits his time between teaching and working in the IT department – something that would be more challenging to manage with a high maintenance service management solution.

“TeamDynamix has helped us achieve our goals by really taking the needs for the hands-on maintenance out of the picture.”

– Jeff Toaddy, ITSM Coordinator, Miami University

 

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