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Issue # 1: Funding IT
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Issue component
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Common Pain
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TeamDynamix
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Tools
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The Spelling Commission challenge for more accountability, efficiency and transparency
with respect to Higher Education IT
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CIO credibility becomes damaged when they cannot clearly demonstrate efficiency
gains, improve project performance or clearly report the status of all IT work as
it aligns with objectives and resource capacity.
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visibility and productivity
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Clear and simple dashboard reporting, centralization of data, ease of use and imbedded
communication tools
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CIOs are being asked to demonstrate value in exchange for funding support.
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Key IT initiatives are not funded when accomplishments are not clearly tracked putting
the CIO further behind in their ability to support the organization and achieve
new objectives.
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Clearly demonstrate performance and which objectives projects are driving
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TDPortfolio Planning, TDPortfolio Analysis
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Increases in funding are also likely to depend on the CIO's ability to align spending
with support for institutional priorities
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Clear alignment of proposed spending to institution, department and leadership's
individual goals
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TDPortfolio Planning, TDPortfolio Analysis
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An adaptive planning model to help insure IT alignment and agile responses to changing
needs.
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Without objective visibility into which projects should be postpone or canceled
to make room for high priority projects these "shoehorned" initiatives negatively
impact current project schedules, postpone project benefits and decrease the quality
of service to the organization.
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Clearly evaluate and demonstrate the impacts of new project opportunities. Make
sure that internal customers clearly understand the costs of adjusting the project
mix ("Nothing is Free approach") A solution that easily adapts to new process.
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TDPortfolio Planning, TDPortfolio Analysis, TDProjects
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Issue #2: Security
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Issue component
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Common Pain
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TeamDynamix
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Tools
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IT security is not viewed as a spending priority
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CIOs are put at risk as security projects do not get funded making IT vulnerable
which if exploited results in the CIO taking the blame
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Clearly demonstrate and obtain buy-in of the importance of security initiatives
to drive prioritization and spending
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TDPortfolio Planning, TDPortfolio Analysis
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Issue #3: Administrative/ERP/Information Systems
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Majority of EDUCAUSE members have or are close to implementing ERP.
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After ERP project resources need a simple structure to be refocused on support,
maintenance and basic project work.
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Create a simple structure to plan and track annual maintenance and upgrades.
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TDPortfolio Planning, TDProjects, TDTicketing
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The institution has sustainable resources to improve and maintain systems.
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Tremendous increases in the number of systems being supported by IT makes it difficult
to complete projects on time due to the lack of visibility into resource priorities,
current workloads, capacity and planning tools to allocate enough resource for planned
work.
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Maintain a clear understanding of resources capacity to avoid bottlenecks that increase
cost, delay projects and miss expectations.
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TDPortfolio Analysis, TDProjects, TDTicketing
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Issue #7: Infrastructure
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Issue component
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Common Pain
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TeamDynamix
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Tools
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IT project delivery schedules are becoming increasingly short at the same time that
integration, security and maintenance requirements are becoming more complex.
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The volume of projects increase driving higher requirements of existing resources
resulting in higher budget risk, schedule risk, technical risk and project failure.
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Control your environment and force leadership to make conscious, objective choices
about project choices making sure they have the chance to succeed
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TDPortfolio Planning, TDNext
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Issue #8: Strategic Planning
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Issue component
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Common Pain
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TeamDynamix
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Tools
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IT leadership needs to create an efficient strategy for IT environments that change
rapidly and will continue to change overtime within the context of the institutions
strategic direction.
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Without objective visibility into which projects should be postpone or canceled
to make room for high priority projects these "shoehorned" initiatives negatively
impact current project schedules, postpone project benefits and decrease the quality
of service to the organization.
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Clear understanding of the best options to facilitate the changing environment.
A solution that facilitates maturity while maintaining simplicity.
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TDPortfolio Planning, TDAnalysis, TDProjects, TDTicketing, TDAdmin (configuration)
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IT needs to focus on how they help the organization achieve its strategic goals
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Without processes, tools and transparency CIOs have are becoming viewed as non-strategic
order takers.
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In a visual format, demonstrate which projects and request will provide the most
value to the organization and to individual departments. Give your internal customers
information that they have never had before to help them achieve their objectives
most quickly.
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TDPortfolio Analysis, TDPortfolio Planning
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IT needs to demonstrate that the strategic plan is connected to the strategic foci
of the institution.
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Higher education leadership cannot easily understand how the multitude of IT projects
directly supports the institutions goals making funding and priority setting very
challenging
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Clear alignment of projects with objectives. Easy to present to internal customers
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TDPortfolio Analysis, TDPortfolio Planning
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IT needs a communication plan to inform all constituents about IT planning activities
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IT can be perceived as a "black box" into which projects go and seldom return resulting
in lack of trust and animosity for IT.
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Clear visibility at the organization, program, portfolio and individual stakeholder
level. (be able to demonstrate the value you are producing to each leader)
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TDPortfolio Analysis, TDPortfolio Planning, TDClient
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The strategic plan drives the IT budget priorities and investments.
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The CIO's agenda is often driven by stakeholder pet projects and funding decisions
are regularly questioned and changed driving resource strain, budget overruns, late
projects and opportunity cost.
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Meaningful scorecard and metric based prioritization model to make conscious decisions.
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TDPortfolio Planning, TDPortfolio Analysis
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Accountability is built into the strategic plan with credible metrics to demonstrate
progress.
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IT leadership cannot manage the portfolio because they cannot truly
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Simple to demonstrate progress and health of projects and to identify areas for
corrective action
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TDPortfolio Planning, TDPortfolio Analysis, TDProjects, TDFinance, TDTicketing
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Strategic plans need to be reviewed and updated. IT needs to facilitate the participation
and buy-in of constituents from across the organization.
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Without the tools for an inclusive environment CIOs are often looked at as an island
and not revered as a peer by leadership. If plans are not revisited key opportunities
may be lost or even worse detrimental projects may not be cancelled
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Provide easy access to reports and documentation to support visibility and inclusion
of leadership, committees and stakeholders to drive buy-in and consensus
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TDPortfolio Planning, TDPortfolio Analysis
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Issue #10: Governance, Organization and IT Leadership
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Issue component
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Common Pain
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TeamDynamix
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Tools
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Managing the allocation of IT resources
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CIOs do not have a clear picture of how resources are being utilized resulting in
missed expectations, project budget overruns and timeline overruns due to over burdened
resources.
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Clear inventory of as-is capacity plus the ability to overlay requested work to
make educated choices.
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TDPortfolio Planning, TDPortfolio Analysis, TDProjects, TDFinance, TDTicketing
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Balance must be achieved between the needs of academic IT and administrative IT.
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CIOs cannot objectively guide the institution's choices about project selection
allowing non-objective and pet projects creep into the project mix reducing spending's
effectiveness as it relates to achieving goals
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Scorecards and metrics are created to place an objective balance between the two
needs.
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TDPortfolio Planning, TDPortfolio Analysis
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