How would you like to have the most efficient worker in the industry running your help desk?
TeamDynamix makes that possible, with the addition of a first-of-its-kind ticket tracking software to the powerful V4.0 project management suite.
The new software, TDTicketing, is the first ticketing module able to fully integrate into a project management system for mid-sized companies. This unique capability enables all data generated within the ticketing module to roll up to executive and resource reporting levels. From there, a company can generate reports (on number of tickets generated per month, duration and cost of ticket resolution, for example) that offer critical insight into resource allocation, capacity and the cost of doing business.
TDTicketing is just as indispensable at the help desk itself. It is a comprehensive, remarkably easy-to-use ticket management system that can make your help desk more efficient – and significantly increase customer satisfaction.
The software’s job is to provide a process for generating tickets (including end-user remote generation) and routing them though assignment, resolution and approval. Along the way, it lays a visible audit trail of steps taken for resolution and ensures that proper approval processes are followed.
TDTicketing stands out from the start – with a versatile entry form that enables the ticket originator to provide as complete a picture of the issue as possible. The entry form includes custom fields for a deeper description of the problem and the option to attach relevant documents and e-mails.
In addition, the person who assigns the ticket can estimate time and budget for performance measurement. Further, this person can divide the ticket into tasks for enhanced resource management and more detailed tracking.
Like most projects, ticket resolution requires teamwork. TDTicketing is equipped with advanced notification and alerting tools that enable streamlined communication and collaboration throughout the resolution process. E-mailed updates on progress keep end- users and stakeholders in the loop, too.
If you want to get more into the loop yourself on TDTicketing, e-mail information@teamdynamix.com. Or, take a free online demonstration: http://www.teamdynamix.com/Demo/.
