TeamDynamix has released Version 8.0, unveiling a comprehensive Service Desk solution and accessible Data Everywhere reporting model that will help higher education IT departments quickly and easily access and share information.
For Version 8.0, TeamDynamix focused on delivering a solution that will further help to improve the experience of IT’s clients, consolidate support for IT’s core work streams, increase team member productivity and provide more transparency into IT’s tasks, projects, tickets and resources.
During the past year, we have literally started from scratch with the way we handle service desk tickets and reporting, and the end results will allow our customers to better tell IT’s story. With the introduction of SLAs, workflows, Knowledge Base and other features, TeamDynamixHE’s Tickets application is capable of fully handling the needs of an IT help desk. In addition, our new Report Builder makes it easy for users to customize reports across any of the data stored in TeamDynamixHE, and even integrate data from a third-party application such as Network and Hardware performance using simple web services. These custom reports can be retrieved easily outside of TeamDynamixHE, such as via email, in a SharePoint webpart or through a Microsoft Excel Add-in.
As with past versions of our software, the product roadmap has been greatly influenced by our customers, especially those who serve on the TeamDynamix Advisory Council
. With their help, we continue to meet the needs of higher education IT professionals while shaping TeamDynamixHE into the number one PPM and Service Desk solution for higher education.
Summary of Key Enhancements
• Service Desk – The new Tickets application includes automated workflows between ticket tasks, Service Level Agreements, a self-service Knowledge Base and more. Fields such as ticket status and source, as well as the actual ticket creation form for various ticket types, can be completely customized per institution.
• Data Everywhere – Our new report Report Builder allows users to create custom reports that can be displayed within TeamDynamixHE applications and desktops, and more importantly, can be presented outside of the tool. We have built applications to display this data in SharePoint and Excel, which customers can download in the TeamDynamix Community, and we've also built-in recurring email delivery options. Web services are also available to allow users to display data anywhere they want.
• Service Catalog – The new Service Catalog allows IT to fully define and categorize the types of services they offer, while giving stakeholders a singular, integrated interface for requesting work.
Customers can download the full release notes
and view a video
demonstrating the key new features.