TeamDynamix released version 8.1 of our web-based project, portfolio and service desk management solution over the weekend. This latest release adds asset management to complement the tool’s robust work management capabilities, in addition to improving service desk management and reporting.
While all of the features we develop are driven by the TeamDynamix Advisory Council, the self-governing committee comprised of TeamDynamix’s Higher Ed customer base, the asset management application was created as part of a several month partnership with Bryn Mawr University’s support services department so we could thoroughly understand the asset management needs of a university IT help desk.
Among the updates in TeamDynamixHE v8.1 are the following:
Customers only can access a video overview of the release and full release notes in the Community.
- Asset Management: Fully integrated application allows users to track and categorize assets, contracts, and vendors. Assets can also be associated with tickets.
- People Database: Institutions can track and report on individuals who are not TeamDynamixHE users, but interact directly with the system such as project stakeholders, ticket requestors and asset users.
- Ticketing Enhancements: Tickets now use Information Technology Infrastructure Library (ITIL) best practices, including the capability to full manage and connect incidents, problems, changes and releases. TeamDynamixHE also now offers new ticket template options for faster use.
- New custom report builder for reporting on tasks across multiple projects