TDX Soundbites: Boston College

IT Maturity Driving Centralization

Is your IT department stretched a little thin these days? Finding a balance between the day-to-day and major projects on campus is hard. And it’s probably safe to assume you don’t have unlimited resources at your disposal.

Don’t worry—no one else does either, so you’ll need to make the most with what you have. Speaking of—do you even know how your resources are being utilized?

With a centralized IT department, you need to have the 30,000-foot view of what’s happening with projects all over campus so that resources can be allocated and utilized effectively. By having the right tool at your fingertips, you’ll be able to track a resource pool’s time across these projects, as well as daily operational work. This, in turn, will also provide you concrete, real-world data you can use when planning future projects.

Jeri Schefts, Manager of IT Service Management at Boston College, leverages IT Service Management (ITSM) and Project Portfolio Management (PPM) from TeamDynamix to help them provide a better customer service experience and work more efficiently.

Learn how Jeri and her team at Boston College use the TeamDynamix platform to:

• Provide better customer service and have more standardization among processes
• Build greater consistency across all departments in IT
• Optimize resource utilization between projects and day-to-day operations