ESM Enterprise Service Management

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management ITSM Platform

Get the Market Report: State of ESM

One Unified Platform for Everyone

Quickly deploy ESM without the need for IT resources.  Add custom forms, fields, workflows, and integrations for each team across HR, Marketing, Facilities, Legal, Finance… and more.

ESM that really works.

One Platform

Bring ITSM/ESM and PPM together with enterprise integration and workflow.

No Scripting/No Coding

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

White Glove Service

We do not outsource our customers; we will work side by side to configure, implement, train & support you.

Facilities service and project management come together to help you manage work orders, assets, maintenance and projects with the ability to assign/track resources and activities within one centralized portal that’s accessible to anyone who needs it. Use a single portal for all intake, maintain a knowledge base for fast information sharing and improve resource drain with better tracking.

ESM Enterprise Service Management for Facilities
ESM Enterprise Service management for Human Resources

HR service and project management come together to help you manage requests, field questions and track all projects, resources and activities within one centralized portal that’s accessible to anyone who needs it. Use a single portal for everything from on/offboarding, name and address changes, project dashboards and information sharing. Improve resource drain with better tracking.

Track and answer requests, and coordinate team collaboration with a centralized hub for all tasks and project work. Create custom forms for purchase orders, contract intake, invoice matching and assign workflows with integration to back-end systems. Create budget requests and requisition forms with automated escalations and dynamic fields – all without any coding or scripting. Improve service with a centralized hub for finance.

 
TeamDynamix Enterprise Service Management for FInance and Procurement
enterrpise service for legal and compliance

Create a centralized hub with service requests to manage anything from policy or contract review to employee relations. Easily make custom forms with dynamic fields and embed these into the employee portal. Create custom workflows and automation with back-end system integrations. Gain a single view of all requests, status updates and assigned owners.

Take requests and coordinate team collaboration with a centralized hub for all tasks and project work. With an enterprise service management (ESM) platform marketing teams can see all activities, resource allocations, timing and risks in a single view. ESM can help organize the request chaos – maximizing output and communicating clear status updates.

 
ESM enterprise service management for marketing and creative

Supercharge your Enterprise Service Management (ESM) software with low code integration and automation. Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Ellucian, Tyler, Active Directory, Azure, Amazon Web Services, and more.  Build out enterprise workflows and automation between systems or leverage conversational AI – all on a no-code platform.

Get the Market Report: State of ESM

A new era for Enterprise Service Management: automation emerges to supercharge ESM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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ESM

Manage service requests and projects across your organization with no coding or scripting.

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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

Customer Reviews

Enterprise Service Management Benefits
What is Enterprise Service Management?

Enterprise Service Management is defined as the strategy of applying service management principles to departments outside of IT, or throughout an organization. Using a single platform for all service management (including IT Service Management), you can tailor portals for each department; automate routing and workflows; utilize a single information repository; and track and report on outcomes. 

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