TDTicketing: Help Desk Ticketing Software
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TeamDynamix Ticketing provides a robust help desk ticketing solution that integrates
seamlessly with the entire TeamDynamix product suite. The integrated ticketing solution
gives you a complete picture of your resource allocation, capacity and cost of doing
business. TeamDynamix ticketing provides a structure to insure that tickets are
resolved effectively with the proper sign off processes in place. In addition, you
can easily escalate tickets into a project.
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Features
- Managerial level reporting to track ticket aging and progress
- Remote ticket entry for your end users
- Custom field and attributes
- Custom analysis tools
- Workflow routing and approvals
- Create time and budget estimates to measure performance
- Tickets can be assigned tasks for more granular tracking
- Email notification of progress to end users and stakeholders
- Audit trail to track all steps taken to resolve each ticket
- Attach emails, documents or any file to Tickets for reference.
- Notification and alerting tools for streamlined communication and collaboration
- All data rolls up to executive reporting and resource reporting
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Are you asking yourself?
- Does my help desk solution support my business?
- How do I understand my resource constraints when I don’t know how much time my
resources are allocated to both projects and tickets?
- How can I easily incorporate both project data and help desk data into executive
reports?
- Is there a good way to convert tickets to a projects?
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Benefits
- Track, resolve and report on the incidents that negatively impact your business
- Track estimating accuracy to improve resource utilization
- Increase operation efficiency
- Increase your level of service
- Increase end user satisfaction
- Increased up time
- Integrated with TeamDynamix project and reporting tools
- Insure that approval processes are followed
- Helps provide full view of resource allocations
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Audience
- Help desk managers
- Help desk employees
- Resource managers
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