Anyone who used floppy disks in the not too distant past can appreciate how far technology has come. Technology in Higher Education has progressed at a similar pace and continues to demand more of IT departments tasked with supporting students.
The IT department at Western Kentucky University (WKU) took a big step to ensure a positive student experience by implementing Knowledge Centered Support using TeamDynamix with an embedded Knowledge Base.
Each year, students arrive on campus with more devices including smartphones, tablets, and laptops. But these devices are no longer being used solely for leisure; they are now being used for research, note-taking, programming, and much more.
TeamDynamix – which offers SaaS based work management software for higher education colleges and universities – hit 37 percent year-over-year growth in its customer base during 2016, capping a year of organizational, product, and customer milestones for the high-growth edtech company.Read more
At EDUCAUSE this week, TeamDynamix reported a 200 percent surge in online self-service usage across higher education campuses. TeamDynamix gives colleges and universities an online portal to manage service requests including IT ticketing, facilities management, HR processing, and other mission-critical on campus services.Read more
Competition is fierce in higher education to attract the most talented students. Prospects expect campuses to be digitally connected, which has led to an explosion in EdTech investments – Gartner predicts EdTech spending to surpass $38 billion globally this year. At the same time, colleges and universities have increasingly become prominent targets for hackers, leading higher ed CIOs to place even greater emphasis on IT security.Read more
TeamDynamix announces that John Borwick has joined their organization and will be speaking at the upcoming EDUCAUSE conference for Higher Ed. John has joined as a managing consultant for process improvement within the professional services organization. He will be focused on helping customers implement and optimize their service management and project portfolio platforms for improved resource management, service delivery and efficiency.Read more
There is no doubt about it – Higher Ed IT professionals are strained and the pressure continues to mount. According to the TeamDynamix 2016 Higher Ed IT Maturity Pulse Study, 59% of study participants self-rank at Level 1 or 2 (out of 5) in the IT maturity model.Read more
InfoTech Research Group has named TeamDynamix as the top performer in Project Portfolio Management (PPM) in the mid-market moderate maturity category. “TeamDynamix combined service desk and project portfolio management into a single toolset, making it easier for the IT team to shift between support and project work,” says Barry Cousins, Senior Director at InfoTech Research Group.Read more