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TDX SoundBites: Our Customers Speak Out

EdTech is Evolving Rapidly

Anyone who used floppy disks in the not too distant past can appreciate how far technology has come. Technology in Higher Education has progressed at a similar pace and continues to demand more of IT departments tasked with supporting students.

Higher Ed IT Support

The IT department at Western Kentucky University (WKU) took a big step to ensure a positive student experience by implementing Knowledge Centered Support using TeamDynamix with an embedded Knowledge Base.

Focus on the Students

Each year, students arrive on campus with more devices including smartphones, tablets, and laptops. But these devices are no longer being used solely for leisure; they are now being used for research, note-taking, programming, and much more.


News

TeamDynamix Achieves Customer Growth Milestones, Scales to Meet Increasing Demand for IT Service Management in Higher Education

TeamDynamix – which offers SaaS based work management software for higher education colleges and universities – hit 37 percent year-over-year growth in its customer base during 2016, capping a year of organizational, product, and customer milestones for the high-growth edtech company.

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Self-Service for IT Service Management Sees High Growth in Higher Ed Market

At EDUCAUSE this week, TeamDynamix reported a 200 percent surge in online self-service usage across higher education campuses. TeamDynamix gives colleges and universities an online portal to manage service requests including IT ticketing, facilities management, HR processing, and other mission-critical on campus services.

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EdTech Explosion, Tough Compliance Requirements Lead Kaseya and TeamDynamix to Partner to Deliver Comprehensive Endpoint Management and Security

Competition is fierce in higher education to attract the most talented students. Prospects expect campuses to be digitally connected, which has led to an explosion in EdTech investments – Gartner predicts EdTech spending to surpass $38 billion globally this year. At the same time, colleges and universities have increasingly become prominent targets for hackers, leading higher ed CIOs to place even greater emphasis on IT security.

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John Borwick of TeamDynamix to speak at EDUCAUSE

TeamDynamix announces that John Borwick has joined their organization and will be speaking at the upcoming EDUCAUSE conference for Higher Ed. John has joined as a managing consultant for process improvement within the professional services organization. He will be focused on helping customers implement and optimize their service management and project portfolio platforms for improved resource management, service delivery and efficiency.

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TeamDynamix 2016 Pulse Study Reveals that 59% of Higher Ed IT Professionals Self-Rank at the Lower 40% of the IT Maturity Model

There is no doubt about it – Higher Ed IT professionals are strained and the pressure continues to mount. According to the TeamDynamix 2016 Higher Ed IT Maturity Pulse Study, 59% of study participants self-rank at Level 1 or 2 (out of 5) in the IT maturity model.

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InfoTech Research Group Designates TeamDynamix Project Portfolio Management (PPM) “Champion”

InfoTech Research Group has named TeamDynamix as the top performer in Project Portfolio Management (PPM) in the mid-market moderate maturity category. “TeamDynamix combined service desk and project portfolio management into a single toolset, making it easier for the IT team to shift between support and project work,” says Barry Cousins, Senior Director at InfoTech Research Group.

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