What is Enterprise Service Management

If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have certainly seen the term “IT service management,” often referred to by the acronym “ITSM.” In short, ITSM is the collection of actions and policies designed to plan, execute, and manage all the IT services […]

Aging of Campus Infrastructure and Buildings

According to the consultancy firm, Sightlines, most campus buildings were constructed prior to 1975. Buildings from that era have long since passed the typical timeframe for renewal of space and systems such as HVAC, electrical and plumbing. The firm also contends that the renovation of older buildings is often postponed in favor of new construction, creating […]

Harnessing the power of your knowledge base

There is much talk amongst the TeamDynamix customer base on the topic of Knowledge Centered Support (KCS).  In fact, many who have implemented KCS are now seeing significant improvements in incident resolution and student satisfaction.  Essentially, the knowledge base is your user base, and the challenge is how to document and enhance this knowledge for […]

evolving-state-of-campus-wide-user-support-and-service-management

In their 2016 survey focusing on technology, computing, and eLearning in Higher Education, the Campus Computing Project identified the top five campus IT priorities over the next 2-3 years. Hiring and retaining qualified IT staff. Assisting faculty with IT instructional integration. Upgrading and enhancing network and data security. Providing adequate user support services. Leveraging IT […]

what-does-service-management-look-like-going-forward

Campus management has become increasingly complex and expensive.  If you look across IT, Facilities, HR, Residential Life, Marketing and more – each department has a unique set of requirements, challenges, and opportunities.  However, if institutions continue to view each group separately, they will miss an opportunity to improve the student experience. When prioritizing and allocating […]

edtech-is-evolving

Technology in Higher Education is advancing at a rapid pace and continues to demand more of the IT departments tasked with supporting students, faculty, and staff. Now when considering that Gartner predicts that the number of connected devices will increase to 21 Billion by 2020 – 3x the current amount – we can expect unprecedented […]

being-ready-for-the-edtech-explosion

According to Gartner, EdTech spend in Higher Ed alone is to reach $38B by the end of 2016. The report goes on to state that the focus has shifted from cost reduction to how can technology be used to gain a competitive advantage. Jan-Martin Lowendahl, vice president and distinguished analyst for Gartner said that for […]

self-service-portals-game-changer-higher-ed-it

Want to reduce bottlenecks and give IT department employees more time to work on high-priority projects? One way to achieve this is to include more self-service options in your client portal. Higher Ed institutions that optimize client portals for self-service allow students, faculty, and staff to resolve more IT-related issues on their own with limited […]

IT Maturity in Higher Ed

Where is your IT department on the maturity model scale? Ad-Hoc with no defined measures? Or maybe you have some process or system in place to control your requests. No matter where you land, there is always room for improvement. When TeamDynamix conducted a pulse study to evaluate IT maturity among Higher Ed institutions, over […]