evolving-state-of-campus-wide-user-support-and-service-management

In their 2016 survey focusing on technology, computing, and eLearning in Higher Education, the Campus Computing Project identified the top five campus IT priorities over the next 2-3 years. Hiring and retaining qualified IT staff. Assisting faculty with IT instructional integration. Upgrading and enhancing network and data security. Providing adequate user support services. Leveraging IT […]

what-does-service-management-look-like-going-forward

Campus management has become increasingly complex and expensive.  If you look across IT, Facilities, HR, Residential Life, Marketing and more – each department has a unique set of requirements, challenges, and opportunities.  However, if institutions continue to view each group separately, they will miss an opportunity to improve the student experience. When prioritizing and allocating […]

edtech-is-evolving

Technology in Higher Education is advancing at a rapid pace and continues to demand more of the IT departments tasked with supporting students, faculty, and staff. Now when considering that Gartner predicts that the number of connected devices will increase to 21 Billion by 2020 – 3x the current amount – we can expect unprecedented […]

being-ready-for-the-edtech-explosion

According to Gartner, EdTech spend in Higher Ed alone is to reach $38B by the end of 2016. The report goes on to state that the focus has shifted from cost reduction to how can technology be used to gain a competitive advantage. Jan-Martin Lowendahl, vice president and distinguished analyst for Gartner said that for […]

self-service-portals-game-changer-higher-ed-it

Want to reduce bottlenecks and give IT department employees more time to work on high-priority projects? One way to achieve this is to include more self-service options in your client portal. Higher Ed institutions that optimize client portals for self-service allow students, faculty, and staff to resolve more IT-related issues on their own with limited […]

IT Maturity in Higher Ed

Where is your IT department on the maturity model scale? Ad-Hoc with no defined measures? Or maybe you have some process or system in place to control your requests. No matter where you land, there is always room for improvement. When TeamDynamix conducted a pulse study to evaluate IT maturity among Higher Ed institutions, over […]

Resource Optimization in Higher Ed

The issue of resource constraints among Higher Ed IT professionals is very real. In fact, 46% of participants in a recent Higher Education study state that lack of resources tops their list of key challenges for 2016-2017. Higher Ed IT departments are struggling with limited resources and the pressure continues to mount with a constant […]

IT Project Management Excellence

How do you manage your resources? Every university has multiple projects taking place on any given day, and keeping track of all of them can be complex – especially when trying to manage a portfolio of projects across multiple campuses. One of the most daunting aspects of project management can be resource management. With such […]

SCUHS - Unifying IT Facilities and Marketing with Enterprise Service Management

In this high-tech age, long gone are the days of passing notes for support and service requests. Online ticketing software has arrived to replace this outdated method of service requests. Or so one would think. All Projects – All On the Same Platform For many universities, ticketing processes are still in a state of disorder. Even […]