Case Study - Boston College PPM

Throughout the world of nonprofit organizations, project teams are facing increasing demands but not necessarily getting additional personnel, which often leads to resource constraints. As if the challenges of successful project execution were not enough, many teams are left to manage their operations with a series of time-consuming, manual processes and multiple, disparate tools. However, […]

TDX Pulse Study - Cover

When we launched our first annual Pulse Study last year, we set out to evaluate organizational maturity and top challenges in Higher Ed IT. Frankly, we were not sure what to expect. We certainly understood common challenges in the industry, especially those encountered by our clients. But what would the data tell us after surveying more […]

What is Enterprise Service Management

If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have certainly seen the term “IT service management,” often referred to by the acronym “ITSM.” In short, ITSM is the collection of actions and policies designed to plan, execute, and manage all the IT services […]

Aging of Campus Infrastructure and Buildings

According to the consultancy firm, Sightlines, most campus buildings were constructed prior to 1975. Buildings from that era have long since passed the typical timeframe for renewal of space and systems such as HVAC, electrical and plumbing. The firm also contends that the renovation of older buildings is often postponed in favor of new construction, creating […]

Harnessing the power of your knowledge base

There is much talk amongst the TeamDynamix customer base on the topic of Knowledge Centered Support (KCS).  In fact, many who have implemented KCS are now seeing significant improvements in incident resolution and student satisfaction.  Essentially, the knowledge base is your user base, and the challenge is how to document and enhance this knowledge for […]

evolving-state-of-campus-wide-user-support-and-service-management

In their 2016 survey focusing on technology, computing, and eLearning in Higher Education, the Campus Computing Project identified the top five campus IT priorities over the next 2-3 years. Hiring and retaining qualified IT staff. Assisting faculty with IT instructional integration. Upgrading and enhancing network and data security. Providing adequate user support services. Leveraging IT […]

what-does-service-management-look-like-going-forward

Campus management has become increasingly complex and expensive.  If you look across IT, Facilities, HR, Residential Life, Marketing and more – each department has a unique set of requirements, challenges, and opportunities.  However, if institutions continue to view each group separately, they will miss an opportunity to improve the student experience. When prioritizing and allocating […]

edtech-is-evolving

Technology in Higher Education is advancing at a rapid pace and continues to demand more of the IT departments tasked with supporting students, faculty, and staff. Now when considering that Gartner predicts that the number of connected devices will increase to 21 Billion by 2020 – 3x the current amount – we can expect unprecedented […]

being-ready-for-the-edtech-explosion

According to Gartner, EdTech spend in Higher Ed alone is to reach $38B by the end of 2016. The report goes on to state that the focus has shifted from cost reduction to how can technology be used to gain a competitive advantage. Jan-Martin Lowendahl, vice president and distinguished analyst for Gartner said that for […]