Service Catalog Simplicity

“The ability to simplify means to eliminate the unnecessary so that the necessary may speak.” – Hans Hofman The Service Catalog is the primary interface between the customer and the service provider and as such it can be extremely challenging to create one that is effective. Explaining technical services to a non-technical population can be as […]

Agile Adoption in Higher Ed

As an agile coach, I am often asked how to keep momentum going when transitioning to agile in higher education. While each organization is unique, each organization’s transition has unique objectives and scope for adoption. Whether considering using agile for one team on a small pilot project or diving into agile for the entire portfolio […]