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IT Service Management Vendor Rankings
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Enterprise Integration Playbook:
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)
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TeamDynamix Ranked 1st by Info Tech
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Focus on the Students
Each year, students arrive on campus with more devices including smartphones, tablets, and laptops. But these devices are no longer being used solely for leisure; they are now being used for research, note-taking, programming, and much more.
Just as trends in student behavior change, so too must the teams tasked with supporting the technology that is so vital to Higher Ed academics in the 21st century.
Jason Donnell, IT Analyst in the Department of IT Client Services at California State University – Chico, sees the EdTech trend being one that will shape the future of Higher Ed IT. The IT department must adapt to address the needs of the university at large.
In this TDX SoundBite, Jason takes a moment to tell us how their client portal has enhanced the customer engagement process by providing a platform for back and forth communications on service tickets.
“TeamDynamix has definitely helped since we implemented it almost a year ago on the ticketing side. It’s a definite improvement in customer communication with the client portal that’s really opened up a lot of channels of communication…there’s much easier engagement with the customers that way.”
– Jason Donnell, IT Analyst – IT Client Services, California State University, Chico