Better Together:
IT Service Management with Project Portfolio Management.
IT Leaders in education, the public sector, and healthcare are finding ways to overcome demand from rapid tech spend.
IT Service Management with Project Portfolio Management.
IT Leaders in education, the public sector, and healthcare are finding ways to overcome demand from rapid tech spend.
When tech spending is increasing 15-30% each year, IT leaders in must think differently. Here are 6 IT Leaders who have introduced new, innovative thinking to service management. Reduce resource and budget drain with a no code ITSM platform built to scale.
All too often, we separate project work from ticket work – this can create a disjointed view for technicians on the service desk and impedes managers from engaging in workload balancing and resource capacity planning. By combining to one platform, you can get a unified view.
The service desk is often the hub for enterprise-wide actions and workflows. By leveraging a no code workflow and integration engine, you can connect the dots across key business process flows such as onboarding, AD updates, user management and more.
Service Management across the enterprise; from IT to marketing to Facilities to Legal … easily spin up new applications without any coding or scripting. Departmental portals and segregated admin make it easy for non-IT resources to manage.
“It’s a single pane of glass… “
- CIO Frank Fear at Covenant Healthcare Loves to See Projects & Tickets Together on a Single Platform
ITIL Change Management is fundamental to mature IT organizations – it improves visibility and brings assets, configuration items, change requests, tickets and projects all together on one configuration management database (CMDB).
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So how can leaders support their remote workforce, deliver exceptional customer experiences, AND relive some of the stress and burdens placed on their IT department? By investing in smart service management.
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To help manage the vast array of activity, IT leaders need to implement an IT Service Management (ITSM) platform that won’t further drain resources. As the industry has matured, there are 5 key elements.
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