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ESM Enterprise Service Management

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Deploy an Enterprise Service Management initiative without draining IT resources & budgets. Bringing service requests and project management together with integration to business systems. Quickly spin up new groups such as HR, Facilities, Marketing, and more. No coding, no scripting. One platform, tailored to you.

  • Quickly spin up new applications without any coding or scripting
  • No-code integration to enterprise systems (CRM, ERP, AWS, Workday, Salesforce, and more)
  • Multiple Client Portals with Easy Drag & Drop Portal Design

One Platform Across the Enterprise

Bring ESM/ITSM and PPM together with enterprise integration and workflow.

No Scripting/No Coding - Fast Integration

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

Rapid Deployment

We do not outsource our customers. We will work side by side to configure, implement, train & support you.

Manage work orders, assets, preventative maintenance and projects with the ability to assign and track all resources and activities in one place. Accessible from any device via a centralized portal means quick access for field techs and end-users.

ESM - Facilities Screen Shot

Reduce inbound inquiries and improve employee response times by offering an HR portal with integrated automation with our Enterprise Service Management platform. Create a centralized hub of information links and buttons for HR actions – with integrated workflows – to help employees find the answers they need quickly and reduce drain on HR resources.

Marketers know, the requests never stop. Don’t work harder, work smarter with TeamDynamix Enterprise Service Management platform. Manage all projects and inbound requests. See work output, resource allocations, timing, and budgets in a single portfolio view.

ESM - Marketing Screen Shot

Events are complex – whether virtual or live, there are many moving parts – from the invite process to programming and execution. Using our Enterprise Service Management system manage each activity in a cohesive project plan with team task creation and tracking.

From ongoing maintenance and calibration of equipment to requests for usage or location tracking, managing AV assets requires a systematic approach. Our single Enterprise Service Management portal allows you to take requests, track assets, and even coordinate new projects.

ESM - Gantt Chart Project Management

Supercharge your Enterprise Service Management (ESM) software with low code integration and automation. Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Ellucian, Tyler, Active Directory, Azure, Amazon Web Services, and more.

Customer Reviews

Get the Market Report: State of ESM & ITSM

A new era for Enterprise Service Management: automation emerges to supercharge ESM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.

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Enterprise Service Management Benefits
What is Enterprise Service Management?

Enterprise Service Management is defined as the strategy of applying service management principles to departments outside of IT, or throughout an organization. Using a single platform for all service management (including IT Service Management), you can tailor portals for each department; automate routing and workflows; utilize a single information repository; and track and report on outcomes. 

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