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ESM Enterprise Service Management

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Deploy an Enterprise Service Management initiative without draining IT resources & budgets. Bringing service requests and project management together with integration to business systems. Quickly spin up new groups such as HR, Facilities, Marketing, and more. No coding, no scripting. One platform, tailored to you.

Quickly spin up new applications without any coding or scripting
No-code integration to enterprise systems (CRM, ERP, AWS, Workday, Salesforce, and more)
Multiple Client Portals with Easy Drag & Drop Portal Design

One Platform Across the Enterprise

Bring ESM/ITSM and PPM together with enterprise integration and workflow.

No Scripting/No Coding - Fast Integration

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

Rapid Deployment

We do not outsource our customers. We will work side by side to configure, implement, train & support you.

FACILITIES

Manage work orders, assets, preventative maintenance and projects with the ability to assign and track all resources and activities in one place. Accessible from any device via a centralized portal means quick access for field techs and end-users.

ESM FOR HUMAN RESOURCES

Reduce inbound inquiries and improve employee response times by offering an HR portal with integrated automation with our Enterprise Service Management platform. Create a centralized hub of information links and buttons for HR actions – with integrated workflows – to help employees find the answers they need quickly and reduce drain on HR resources.

MARKETING & CREATIVE

Marketers know, the requests never stop. Don’t work harder, work smarter with TeamDynamix Enterprise Service Management platform. Manage all projects and inbound requests. See work output, resource allocations, timing, and budgets in a single portfolio view.

PROJECT PLANNING OF EVENTS

Events are complex – whether virtual or live, there are many moving parts – from the invite process to programming and execution. Using our Enterprise Service Management system manage each activity in a cohesive project plan with team task creation and tracking.

MEDIA MANAGEMENT SERVICES

From ongoing maintenance and calibration of equipment to requests for usage or location tracking, managing AV assets requires a systematic approach. Our single Enterprise Service Management portal allows you to take requests, track assets, and even coordinate new projects.

INTEGRATE WITH YOUR ECOSYSTEM OF APPS

Supercharge your Enterprise Service Management (ESM) software with low code integration and automation. Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Ellucian, Tyler, Active Directory, Azure, Amazon Web Services, and more.

Customer Reviews

Ron M.

Director of Information Technology

“It’s very robust and powerful. The range of functions is great, with a broad range of applications and capabilities. The support is great!”

Brandon D.

Technology Support Analyst

“TeamDynamix has a top-of-the-industry user interface that is easy to use and empowers the customer’s satisfaction.”

Verified User

Consumer Goods

“Easy to use from an admin and user perspective. With TeamDynamix ITSM we will be able to start automating some IT tasks (on/off-boarding) and free up some of our time.”

IT Leader

Higher Education

“TeamDynamix iPaaS is an amazing product that allows rapid development and deployment of data integrations and process automation that has had a positive impact on my organization.”

Service Desk Manager

Govt./PS/ED

“The experience with TeamDynamix has been wonderful, the people we have worked with have been great and it is an easy to use product compared to some of the competitors.”

Cody L.

Asset Deployment Technician, Information Technology and Services

“The ability to customize your own view is pretty great. It helps me keep my tickets in an orderly manner.”

Application System Engineer

Gov't/PS/ED

“TeamDynamix iPaaS is the easiest solution out there. We have been using it for almost a year and we love it. We love that we do not need a software engineer to develop these time saving flows.”

Juliana N.

Senior Computer Support Specialist

“User-friendly experience, detailed configurations and personalized integrations. We have more efficient customer interactions, more information available and detailed reporting.”

IT Help Desk Staff

IT Services Industry

“An overall strong system – solid GUI and management system with an easy to use, clean interface.”

Sminu V.

Government Administration

“Easy to configure and maintain. Product is user-friendly.”

IT Leader

Gov't/PS/ED

“The TeamDynamix iPaaS implementation was smooth and the white-glove service was priceless in helping us setup flows and automation.”

Get the Market Report: State of ESM & ITSM

A new era for Enterprise Service Management: automation emerges to supercharge ESM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.

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What is Enterprise Service Management?

Enterprise Service Management is defined as the strategy of applying service management principles to departments outside of IT, or throughout an organization. Using a single platform for all service management (including IT Service Management), you can tailor portals for each department; automate routing and workflows; utilize a single information repository; and track and report on outcomes.

IT Service Management Vendor Rankings

Enterprise Integration Playbook:

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

TeamDynamix Partership Program

TeamDynamix Ranked 1st by Info Tech

ESM Enterprise Service Management

One Platform Across the Enterprise

No Scripting/No Coding - Fast Integration

Rapid Deployment

FACILITIES

ESM FOR HUMAN RESOURCES

MARKETING & CREATIVE

PROJECT PLANNING OF EVENTS

MEDIA MANAGEMENT SERVICES

INTEGRATE WITH YOUR ECOSYSTEM OF APPS

Customer Reviews

Get the Market Report: State of ESM & ITSM

What is Enterprise Service Management?

ITSM – SERVICE MANAGEMENT

CAI – CONVERSATIONAL AI

PPM – PROJECT PORTFOLIO MANAGEMENT

ESM – ENTERPRISE SERVICE MANAGEMENT

IPAAS – ENTERPRISE INTEGRATION

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