HDI Toolkit: Improving IT Maturity

Improving IT maturity is top of mind for many IT professionals in the Public Sector. HDI has outlined vital steps any organization can take to move up the maturity ladder.

Generally, stages of maturity move from the unorganized and reactive to the organized, managed, measured, and proactive. The similarities between these two maturity models should be evident: The terms Initial, Defined, and Managed appear in each. The most mature state in each is about optimization.

Maturity, as it pertains to IT and IT service management, means the state of people, processes, and technology in the organization, and the achievement of improvement goals based on accepted measurements. Generally, a model is chosen, and assessments are performed, either by the organization itself (self-assessment) or by an auditor from an external organization.

Maturity matters because it shows the capability of IT and IT service management organization to serve as a ready, willing, and able partner to achieve business or organizational goals in a stable and predictable way. In general, states of maturity move from the chaotic to optimized in defined steps according to the model.


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