TREND REPORT OVERVIEW

Bound by the common challenges of resource constraints and the rapid adoption of new technology, IT leaders in Education, Government & Healthcare have to think differently. To help understand both the challenges and opportunities, TeamDynamix commissioned HDI to look at how ITSM is evolving within these sectors. This HDI Trend report looks at these sectors to understand how they are coping with the influx of technology.

Here are some of the key findings:

  • 60% of organizations are more likely to embrace change management
  • 65% are more likely to leverage KCS® (Knowledge-Centered Service)
  • 41% are more likely to view self-service as a ‘must-have’

KCS® is a service mark of the Consortium for Service Innovation™.

 

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