HDI Trend Report

Abstract

Bound by the common challenges of resource constraints and the rapid adoption of new technology, IT leaders in Education, Government & Healthcare are having to think differently. To help understand both the challenges and opportunities, TeamDynamix commissioned HDI to look at how IT Service Management (ITSM) is evolving within these sectors.

The HDI Trend report looks at these sectors to understand how they are coping with the influx of technology.

Here are some of the key findings:

• 60% more likely to embrace change management
• 65% more likely to leverage KCS^® (Knowledge-Centered Service)
• 41% more likely to view self-service as a ‘must-have’

KCS^® is a service mark of the Consortium for Service Innovation™.