Using the TeamDynamix workflow builder, users can easily configure approvals, tasks, and web service calls; and all workflows can be set to run synchronously or asynchronously. In addition, TDX workflows allow for automatic assignments to individuals or groups, or they can be contextually based on the type of request, the requestor, or information added to the request form at the time of the request.

Easy to Use Workflow Configuration
Workflows and owners can be manually or automatically set. In addition, TeamDynamix IT Service Management allows end-users to track the status and workflow of their tickets through the update process. Status can be automatically set, and the progression through the workflow can be visually monitored.

Initiating Workflow from the ITIL Service Catalog TeamDynamix has out-of-the-box Type Category (Parent) and Type (Child) categorization structure on ticket forms. Our service catalog allows for unlimited nested categories that support the granular categorization of tickets. Type Categories and Types can be set to inactive for retirement.

Using Conditions to Trigger Workflow & Approvals
Ticket types or categories can be used to automate notifications, assignments, SLAs, workflows, and priority. Notifications are also sent to approvers with a direct link to approve the request. Technicians can resend notifications and “Force Approve” (with proper permissions). Choice and conditional steps can be used to support ranking and rating processes.