IT Service Management
in the New Normal

2020 Pulse Study

When the WFH order came...
How ready was your IT Support team?

An overnight shift to work from home and a mass exodus of campuses across the globe put IT leaders to the test. Business continuity plans were enacted and remote IT support quickly became the norm.

With 166 participants across Higher Education, State & Local Government, Healthcare, K12 Districts and the Private Sector, the report contemplates IT maturity and readiness.

Service & Project Management.

A winning combination.

The only platform to be awarded a Gold Medal for both ITSM & PPM

Why do our customers love having service & projects together?
  • Reduce drain on budget & resources
  • Techs can view tickets & tasks in one place
  • Engage in resource capacity planning

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