IT leaders are increasingly worried about resource fatigue. For this reason, it is important that your ITSM platform is supporting the IT team rather than further draining your IT resources & budget. The ITSM assessment helps you evaluate your ITSM platform to ensure that it is helping to drive increased self-service, improve productivity and improve collaboration across teams. Complete this assessment to receive your custom report.

Landscape of your IT Service Team
Use the sliders to input your approximate figures.
 
Full Time Technicians
   
Low
High
 
New Tickets Weekly
   
Low
High
 
Average Salary / Technician
   
Low
High
 
Full Time Admins
   
Low
High
I use one platform for BOTH ITSM & PPM
ITSM Maturity Assessment
Self-rank your maturity level for each area:
1- Barely / 2 - Sometimes / 3 - Practicing / 4 – Optimized
Rank 1-4
N/A
Formal Project Intake/Priority
Resource Capacity Planning
Knowledge Centered Service
Self-Service Portal Usability
SLA Tracking & Alerts
Change Management
What is your current investment in ITSM & PPM today?
 
ITSM Platform License Fees
 
Project Platform License Fees

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