
3 Non-Negotiable IT Service Management Features
3 Non-Negotiable IT Service Management Features Over the last few years, IT Service Management (ITSM) technology has rapidly evolved to meet the demands of an ever-evolving digital
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As businesses continue to grow, they need to become more efficient in managing their IT services and projects. To achieve this, many organizations are exploring ways to integrate IT Service Management (ITSM) and Project Portfolio Management (PPM) on a single platform. In this blog, we’ll explore the impact of managing ITSM and PPM together on one platform, along with the benefits and best practices.
ITSM refers to the set of policies, processes and procedures used by an organization to design, plan, deliver, operate and control IT services offered to customers. ITSM enables businesses and organizations to provide high-quality services while minimizing costs, reducing risks and improving overall efficiency.
PPM is the centralized management of a set of projects and programs to achieve strategic business objectives. PPM involves planning, prioritizing and selecting projects to align with organizational goals and maximize business value. PPM allows organizations to optimize resource allocation across departments, manage risks and monitor project progress and performance.
There are many benefits to managing ITSM and PPM together on one platform, including:
One of the biggest perks of having your ITSM and PPM on the same platform is the visibility you get into all of the work being done across your organization.
“With one platform now we can actually see the tickets that are being worked on as well as the projects that are in the pipeline,” Hema Nekkanti, project management office manager at the city of Sunnyvale, said. “This gives us the ability to actually allocate the resources appropriately, and there’s no resource conflict.”
And this is a common theme among those using ITSM and PPM together.
“I have a single pane of glass,” said Frank Fear, CIO at Covenant Healthcare. “I can pivot and see SLAs that are not being met, then pivot and see projects at risk – it’s all on one dashboard.”
So how should you approach bringing together ITSM and PPM at your organization? Here are some tips:
Integrating ITSM and PPM on a single platform enables organizations to manage IT services and projects effectively, resulting in increased efficiency, better resource allocation and improved decision-making. To ensure the successful implementation of a single platform for both ITSM and PPM, IT leaders should define a clear strategy, define roles and responsibilities, establish processes and workflows and use the right platform. By following these best practices, organizations can optimize their ITSM and PPM processes and deliver high-quality services and projects consistently.
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TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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