The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
As technology continues to evolve, businesses have started to rely more and more on IT to carry out their operations – this is especially true for businesses and organizations working to modernize their service and project management and delivery.
For many, IT Service Management (ITSM) with integration and automation through iPaaS (integration platform as a service) has become essential to run day-to-day operations smoothly. And while many IT leaders have been exploring ways to combine these two technologies to improve their business processes and streamline their operations – there are now ITSM platforms in the marketing that include iPaaS capabilities on a single codeless platform.
Before we get into the benefits of using a single platform for ITSM and iPaaS, let’s first define these terms.
ITSM is a set of policies, processes and procedures for managing the implementation, use and maintenance of IT services. It ensures that IT services are delivered efficiently and effectively to meet the needs of the business.
iPaaS, on the other hand, is a cloud-based platform that allows businesses to integrate different applications and services, usually through the use of connectors. It provides a unified platform for connecting different systems with the intention of automating workflows and syncing data.
Combining ITSM and iPaaS on a single, no-code platform offers several benefits for businesses.
TeamDynamix offers ITSM, iPaaS and Project Portfolio Management (PPM) all together on one codeless platform – giving you visibility into all of the work and projects being done throughout your entire organization, along with better security and governance over integration and the ability to automate repetitive tasks to save on time and resource drain.
With TeamDynamix iPaaS you can centralize all integrations into one hub with a library of connectors to common systems such as Workday, Oracle, Salesforce, the Active Directory, Azure, and hundreds more, as well as any APIs.
With all systems connected and data points now secured in one spot, end-users can leverage the platform to move data, transform data and build out automation and workflows using a visual flow builder (that’s drag-and-drop) that can be triggered from a field change, form fill or any number of actions.
Combined with TeamDynamix ITSM and PPM, organizations are finding success in automating tasks that bog down their IT service desk.
These types of repetitive tasks often take up time and negatively impact the morale of IT teams – especially those working the IT service desk. A recent study from InformationWeek found that:
When asked to rank the types of tasks respondents found to be time-wasting and to contribute the most to poor morale they listed password resets, IT ticket cleanup, onboarding/offboarding employees, managing credentials and software provisioning – all tasks that can be automated through iPaaS.
And with the difficulty many organizations are having hiring IT talent, it’s more important than ever to make sure your IT teams are engaged and content with their work.
At Pima County, Mark Hayes, information technology leader for the county, said reducing toil and improving IT morale was a driving factor for investing in TeamDynamix. Hayes and his team recently implemented TeamDynamix iPaaS and IT Service Management and have had positive results so far.
“People feel so much more empowered and have so much more worth when they are doing things that are intellectually rigorous and challenging versus when they are just repeating the same mechanical actions over and over and over with very little thought,” he said.
In conclusion, combining ITSM and iPaaS on a single, no-code platform can provide significant benefits for businesses. It can improve efficiency, visibility and control, enhance collaboration, accelerate time-to-market and lower costs. IT leaders should consider implementing a single platform that combines ITSM and iPaaS to streamline their operations and improve their overall business performance.
To learn more about trends in ITSM and iPaaS check out the latest market study from InformationWeek: State of IT – Resource Drain.
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