
The 5 Key Use Cases of iPaaS Explained
Integration Platform as a Service, or iPaaS, is no longer just a buzzword in the tech industry. It’s a vital tool that enables organizations across
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
When you think about IT Service Management (ITSM) what comes to mind first – the practice/framework you follow or the tool you use?
Often we hear prospective customers say, “I don’t want to be pressured into a strict ITIL framework,” and then the other half of the room says, ‘But will this solution adhere strictly to the ITIL framework?”
Out-of-the-box ITSM solutions should do both. For those who are interested in adhering to ITIL best practices, you can find an out-of-the-box solution that allows for this. And for those who want to take a hybrid approach or are simply not ready for ITIL, there needs to be the ability to configure the solution to meet this need.
Out-of-the-box does not have to mean you are limited to ridged setups and functionality. Instead, look for an ITSM tool that is highly configurable and allows you to grow into the framework of your choosing, or to jump straight in and adopt that framework on day one.
The key to success for any IT organization is to find an ITSM tool that is easy to use, own and operate – one that can scale to your needs.
So, the question remains, how do you find the right ITSM platform? Here are a few things to look for when evaluating vendors:
The right ITSM tool should allow you to support your desired approach without any coding or scripting. By investing in a no-code/low-code tool you can alleviate resource drain and, down the road, empower technical resources across the organization to use your ITSM tool for Enterprise Service Management (ESM) within their own departments.
In addition to the questions above, here are some key features you should be looking for in an out-of-the-box ITSM solution:
Adding an integration and automation layer to your ITSM/Enterprise Service Management tool is another great way to free up resources and boost efficiencies.
By investing in smart service management for your organization, you’re investing in service management that connects the entire enterprise and allows everyone to interact in real time, supercharged by iPaaS (integration platform as a service). iPaaS allows you to automate tasks, both simple and complex, as well as connect disparate systems throughout your organization – all through a codeless platform, meaning anyone can use it.
Here are just a few ways iPaaS can reduce IT resource drain:
Does your ITSM solution look more like a pile of random parts? You can download this free white paper from CIO.com and TeamDynamix, which explores industry best practices and the five pillars of ITSM maturity.
Want to hear from organizations that are transforming their IT with ITSM? Check out ITSM Roundup: 5 TeamDynamix Customers Share Their Stories.
This post was originally published in June 2019 and has been updated with new information.
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TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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