The Benefits of Having ITSM, PPM and iPaaS on a Single Platform for IT Leaders and CIOs
Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
When you think about IT Service Management (ITSM) what comes to mind first – the practice/framework you follow or the tool you use?
Often we hear customers say, “But I don’t want to be pressured into a strict ITIL framework,” and then the other half of the room says, ‘But will this solution adhere strictly to the ITIL framework?”
Out-of-the-box ITSM solutions should do both. For those that are interested in adhering to ITIL best practices, the solution needs to allow for this. And for those that want to take a hybrid approach or are simply not ready for ITIL, there needs to be the ability to configure the solution to meet this need.
Out-of-the-box does not have to mean “my way or no way.” Look for a solution that is highly configurable, that allows you to grow into the framework or to jump straight in and adopt from day 1.
Being out-of-the-box doesn’t mean that you can’t tailor the solution, either. The key is to find a solution that is easy to use, own and operate – one that can scale to your needs.
So how do you find the right ITSM tool? Here are a few things to look for when evaluating vendors:
The right ITSM solution should allow you to support your desired approach without any coding or scripting.
In addition to the questions above, here are some key features you should be looking for in an out-of-the-box ITSM solution in order to set your organization up for success:
Adding an integration and automation layer to your ITSM/Enterprise Service Management tool is a great way to free up resources and boost efficiencies.
By investing in smart service management for your organization, you’re investing in service management that connects the entire enterprise and allows everyone to interact in real-time, supercharged by iPaaS (integration platform as a service). iPaaS allows you to automate tasks, both simple and complex, as well as connect disparate systems throughout your organization – all through a codeless platform, meaning anyone can use it.
Here are just a few ways iPaaS can reduce IT resource drain:
Does your ITSM solution look more like a pile of random parts? You can download this free white paper from CIO.com and TeamDynamix, which explores industry best practices and the five pillars of ITSM maturity.
Want to hear from organizations that are transforming their IT with ITSM? Check out ITSM Roundup: 5 TeamDynamix Customers Share Their Stories.
This post was originally published in June 2019 and has been updated with new information.
Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in
When it comes to IT Service Management (ITSM) it’s important to consider both the tool you want to invest in, as well as the practice/framework you want
For many IT leaders, the ever-evolving landscape of technology presents a unique set of challenges. One of the biggest service management concerns is how to
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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