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Miami University’s Winning Client Portal

We reached out to We asked Bob Black, Assistant Director of Service and Project Management, and Je rey Toaddy, IT Service Management Coordinator, for the get the scoop behind the website and to see what tips they had for other higher education IT departments.

Virginia Tech Leverages YouTube for Student Outreach

Virginia Tech’s IT Department has a YouTube Channel—and it is not full of cute cat videos. In fact, the channel is full of professional, helpful tutorials.

University of Wisconsin-River Falls Connects IT to Students

The buzz started out small: a few comments here, a couple of statements there. Suddenly, it seemed like everyone in the o ice was chatting about it: Have you seen UWRF’s public Client Portal? It’s sharp!