The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
A new era for Service management; automation emerges to supercharge ITSM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Solutions Built for Higher Ed
IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together for optimized resource management. To best serve students and faculty, it’s critical that you have a well-designed student portal, knowledge base, flexible project management, asset management and change management together with enterprise integration and automation.
We help you achieve this vision with an easy to use, no-code platform that can easily be used across campus in IT, HR, residential life, facilities, marketing and more. Are you ready to learn more?
Solutions Built for Higher Ed
IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together for optimized resource management. To best serve students and faculty, it’s critical that you have a well-designed student portal, knowledge base, flexible project management, asset management and change management together with enterprise integration and automation.
We help you achieve this vision with an easy to use, no-code platform that can easily be used across campus in IT, HR, residential life, facilities, marketing and more. Are you ready to learn more?
Move up to a platform that reduces headaches and chaos while helping you deliver more value, faster.
At the University of Michigan, they are using TeamDynamix across IT, facilities and operations, shared services and the School for Environment and Sustainability. The platform has been easy to roll out to new groups and they have improved service for faculty, staff, and students across the entire UofM community.
Reduce Time Logged to Service Tickets
When it comes to reducing ticket and call volumes a stellar portal is key. TeamDynamix makes it easy to create custom portals for any department or campus.
Easily configure the portal to adopt your branding, integrate a service catalog and knowledge base with KCS and crowd sourcing. Optionally create separate portals for different departments or campus locations that all funnel into one master instance.
No coding. No scripting. No extra fees.
At the University of South Dakota they’ve been able to drive an 18 percent reduction in time logged to tickets with their newly designed portal – a portal that is thoughtfully designed, looks good, is easy to use, contains accurate content, is searchable AND accessible with WCAG 2.0AAcompliance.
When IT staff roll out new software or update existing systems, they often see a rise in the number of service tickets they get from students and employees. By using a single ITSM platform to organize and management the plans, execution and communication for new implementations, you can facilitate new technology and maintain the continuity of existing services.
TeamDynamix ITSM also incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visualized. Change schedules and history can be easily viewed and all requests for changes are tracked.
Introducing any technology-related change often creates unforeseen problems for IT staff. However, this happens less often at Northeast Ohio Medical University (NEOMED) thanks to TeamDynamix. A comprehensive and well-thought-out change management strategy can reduce the likelihood that this will happen — and that’s exactly what NEOMED has been able to establish with the help of TeamDynamix. The TeamDynamix platform helps NEOMED IT staff plan effectively when making a change, to make sure they’ve thought through every implication first.
“We set up a special form within the system called a change form, and whenever a production change is pending, we have the technical lead fill out that form,” says Geri Hein, project manager within the university’s IT division. For larger changes, the change form is routed to a change control team that consists of Hein, a business analyst, the managers of the university’s IT infrastructure and database groups, and the IT director.
PPM software tailored to you — card walls, KANBAN, agile, waterfall, and teamwork task lists – integrates with ITSM/ESM. PPM software that allows you to look across all projects within a portfolio is vital. By managing with a portfolio approach rather than managing projects in isolation, stakeholders can see how everything is tracking and aligned to the strategic needs of the business.
SUNY Brockport migrated from a large, complex platform to TeamDynamix for both ITSM and PPM. “We wanted to be more timely and agile in making changes,” says Director of Information Technology Services Stephen Cook.
Because TeamDynamix is so easy to use, it’s transforming the delivery of IT service at SUNY Brockport. “Reporting is a lot easier now. We can run reports showing how much time was spent on projects and tickets, and we’re using that information to improve our practice. We’re revisiting our business processes on the fly, which is improving our service. TeamDynamix allows us to do that. We couldn’t do any of the things we do now with our old system without a significant increase in time and resources.”
With hundreds of applications across the campus, institutions are looking for ways to aggregate data for a single view of students. Many are also looking to integrate applications to streamline data movement and workflow. Many more are looking to automate mundane, manual tasks. To help with this, schools are investing in iPaaS (Integration Platform as a Service) to connect the systems and build out workflows in a no-code environment.
Palm Beach State College supports 600 applications and 10,000 endpoint devices, so when the college decided to implement new ERP (enterprise resource planning), LMS (learning management system) and student success platforms, Chief Information Officer Ken Libutti knew they’d need an iPaaS (integration platform as a service) platform for data integration and process automation across the ecosystem. “We were looking to find a solution that allows us to get the relevant data needed to our stakeholders, while also presenting a user experience for students that makes sense,” Libutti said. “We also wanted to take a look at how we could relieve some of the day-to-day hands-on tasks we do through automation.”
With iPaaS, the university can build connections and automated workflows with a simple drag and drop builder. iPaaS integrates with their ITSM to provide both a single source of truth for all of the data flowing between systems and an informative student dashboard for students.
Connected Campus
Colleges and Universities across the country are scrambling to integrate and synchronize their data. The lack of transparency across departmental tech stacks is leading to errors, service drops and employee dissatisfaction. TeamDynamix teamed up with IDG to conduct a market study to see how companies are addressing enterprise integration and automation – download the report to benchmark against your peers and learn how you can integrate systems and automate repetitive tasks that drain resources.
Connect, collaborate and communicate Supporting and enhancing the ‘student experience’ throughout the student lifecycle (from first contact through to becoming an alumnus) is critical
According to the 2015 Survey of Admissions Directors, half of admissions directors were very concerned about meeting their enrollment goals for the 2015-16 academic year,
Your key initiatives have a purpose. They forward the institution’s mission of learning and research. What’s keeping you back from moving your initiatives forward? It’s
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