TDX for Government - ITSM and Beyond

Unique workflow and routing

Departmental specific content and information sharing

One portal with 508 compliance

Dashboards and reporting at the departmental level

No coding or scripting required for adding new services

IT Service Management (ITSM)

With a constantly changing technological landscape, a focus on budgetary compliance, and the demand for improved service delivery, the challenges facing IT teams are evident throughout all levels of government. Government agencies and other public sector organizations can mitigate confusion and inefficiencies by streamlining IT operations with ITSM. With ITSM in place, organizations gain a single point of access to request services, track and assign tickets, deliver knowledge, and share best practices.

Facilities Management Dashboard

Facilities

When faced with ongoing projects, maintenance, asset management, and work orders, it is often difficult for federal, state, and local governments to keep up with facilities management requirements. Corrective and preventative maintenance is vital to public safety, but resource constraints can cause delays and add costs. TeamDynamix helps facility and maintenance staffs take on heavy workloads with a single platform to manage resources, projects, routine maintenance, assets and work orders – all with access from a mobile device or tablet.

extending service management esm

Enterprise Service Management (ESM) Overview

California State University – Chico Case Study

University of Colorado Information Systems Case Study

Human Resources

TeamDynamix offers a comprehensive portal and service catalog with pre-configured workflows that will automatically assign the right resources to each request. Employees can visit a centralized knowledge base, a single access point to download files or information including compliance guidelines, policy documents, and other standard information. Plus, with integrated project planning available, larger HR projects can be managed in a central location.

Human Resources Tab
Meeting and Events - Request Services

Meetings & Events

Meetings and events are often managed by a tiny group of resources – some internal and some external. With multiple vendors often involved, there is reduced visibility, and task management becomes more challenging, especially when working with multiple software solutions. A unified work management platform can help keep everything running smoothly.

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Community

Building positive community relations is achievable with TeamDynamix. You can help citizens stay informed by offering a customizable knowledge base, a single online location to access the resources and data they need. Additionally, service portals provide citizens an area where they can easily enter requests for services and information. Requests are then tracked and routed to the appropriate department based on pre-configured workflows.

Service Portal and Scheduling - TDX
Project Management PPM Desktop

Project Management

With TeamDynamix, project leads across the organization get a single Project Management platform that is powerful enough for complex needs, yet simple enough for individual team collaboration.