At TDX we take service management seriously. Our support team interacts with our user community daily. With our knowledge base and service catalog we can easily share common questions and answers, we can take enhancement requests and intake issues or questions for live interaction. We are available by phone, email or through the portal to help resolve your issues to discuss your ideas and feedback. Our Higher Ed user community is also very active – from interfacing online to attending the annual user conference, your network of peers will help support you as you move your organization up the maturity model – going from discord or ad-hoc responsiveness to instead offer a repeatable systemic experience.

TDX Academy

Each month TDX Services offers a series of helpful live events where we focus on various topics across beginner, intermediate and advanced levels.
  • Help new users ramp quickly
  • Get the most out of your solution with advanced techniques
  • Drive adoption & usage
  • Improve the student experience
  • Gain advanced knowledge of analytics & reporting

TDX User Conference

This annual event brings together your network. A network of Higher Ed IT professionals that share best practices, common issues and common solutions. We host this conference so that our customers can optimize and maximize their return on investment by sharing. We listen to the feedback and we respond to it by taking on board customer driven development with each release.

TDX Managed Services

Claim back your team: What’s keeping you back from moving your initiatives forward? It’s very simple—there is not enough time in the day to be strategic or to grow your talent base. That is why many organizations are looking for experts to join the team—to help institute best practices and to drive forward some of the more impactful projects.

Client Portal For Students & Faculty

Expand your campus reach: Connect, collaborate and communicate. Supporting and enhancing the “student experience” throughout the student lifecycle (from first contact to becoming an alumni) is critical to the success in higher education today for both the student and the institution.