May 9-11, 2018

Mark your calendar for next year’s TDX Client Summit in Miami, FL!

Agenda

10:30 AM – 1:00 PM

Pre-Event Workshops (Includes Box Lunch)

Workshop 1: Resource Management & Capacity Planning (ITSM/PPM)

Workshop 2: Advanced Dashboards & Reporting

Workshop 3: Out-Of-The-Box Integrations with 3rd Party Tools

12:00 PM – 1:45 PM

Optional Team Building: Build a Bike Charity Event (Includes Box Lunch)

2:00 PM – 5:30 PM

General Session Programming
Keynote Speaker
Special Programming
Break
TDX Strategy

5:30 PM – 7:30 PM

Networking Reception

7:30 AM – 8:30 AM

BREAKFAST

8:30 AM – 9:30 AM

The PMO Mindset Across Enterprise

Theresa Mullin – Northern Essex Community College

8:30 AM – 9:30 AM

Shared Services & Consolidation

TBD – University of New Hampshire

8:30 AM – 9:30 AM

Asset Management

Sam Fischer – SUNY New Paltz

9:30 AM – 10:30 AM

Time Tracking in the PMO Office

Josh Clark and Rami Jalal – Colorado State University

9:30 AM – 10:30 AM

Technician-Less Service Requests

Ben Gallagher – University of Nevada Reno

9:30 AM – 10:30 AM

Marketing ESM

Deanna Belshe – Johnson County Community College

9:30 AM – 10:30 AM

Continuous Improvement

Eric Whitmore and Darcie Wilson – Central Michigan University

10:30 AM – 11:00 AM

BREAK

11:00 AM – 12:30 PM

TDX Solution Update / NO BREAKOUTS

12:30 PM – 2:00 PM

LUNCH

2:00 PM – 3:00 PM

Project Intake Processes

Adam Petrea and Phylis Short – Bowling Green State University

2:00 PM – 3:00 PM

Engaging Student Workers with TDX

Richard Musal and Greg Quaglieni – Manhattan College
Jonathan Graves – University of North Carolina – Wilmington

2:00 PM – 3:00 PM

Creative Services ESM

Lee Gullett and Larry Farmer – Michigan State University

2:00 PM – 3:00 PM

ITSM Outside of the Toolbox

Jeri Schefts – Boston College

3:00 PM – 3:15 PM

BREAK

3:15 PM – 4:15 PM

Service Management Open Forum

TDX

3:15 PM – 4:15 PM

Optimizing Usage

Warren Glore and Anita Barrett – Wichita State University

4:15 PM – 5:30 PM

Portfolio Planning Group Panel

Denis Walsh – Boston College
Rajiv Kaushik – University of Toronto

4:15 PM – 5:30 PM

Roll-out Group Panel

Kenneth Libutti and Edith Robinson-Johnson – Palm Beach State College
Kelsey Lunsmann, Michelle Brown and Ryan Stasel – University or Oregon

4:15 PM – 5:30 PM

Process Improvement and ESM Usage

Austin Siders and Jerad Sneed – Austin Peay State University

7:00 PM – 10:00 PM

Customer Appreciation Networking Dinner

7:30 AM – 9:00 AM

BREAKFAST

9:00 AM – 10:00 AM

PPM Open Forum

9:00 AM – 10:00 AM

TDX for Student Affairs, HR & More!

Tallahassee Community College
Speakers: TBD

10:00 AM – 11:00 AM

Resource Capacity and Time Tracking

Jennifer Jones and Tamisha Waden – North Carolina Central University

10:00 AM – 11:00 AM

Technology Governance with a Purpose

Tom Pagano and Sandra Warner – Johnson County Community College

10:00 AM – 11:00 AM

Service Management and Knowledge Management Best Practices

James Saunders – University of Cincinnati

11:00 AM – 11:30 AM

BREAK

11:30 AM – 12:45 PM

PPM Best Practices

TDX

11:30 AM – 12:45 PM

Advanced Knowledge Management/ KCCS

Kaliegh Belda – Western Kentucky University
Patrick Lisk – Bowling Green State University

12:45 PM – 2:00 PM

LUNCH

2:00 PM – 3:00 PM

Service Acceptance Criteria in PPM

Jeffrey Toaddy – Miami University

2:00 PM – 3:00 PM

Service Catalog Group Panel

Kara Farmer and Danielle Ferrell – University of North Carolina – Wilmington
Adam Smeets – Dominican University

2:00 PM – 3:00 PM

Creating a Local User Group

Caitlin Baer – The Ohio State University

3:00 PM – 3:30 PM

Conference Wrap-up

VENUE & ACCOMMODATIONS

The 2018 TDX Client Summit is being held at Intercontinental Miami, which is where the hotel is located as well. You will be able to walk directly from your hotel room to join each day’s sessions.

We have secured a discounted group rate at Intercontinental Miami starting at $210 per night. Click here to book your room.

You can also contact Intercontinental Miami directly by calling 1-800-327-3005 and using the group code YDE. The room rate is available for 2 days before and after the Client Summit. To book a room for dates outside of the Client Summit dates, you must call Intercontinental Miami directly.

The room block is available for a limited time. Please book early to ensure that you get a room at this special rate.

 

LOCATION:
InterContinental Miami
100 Chopin Plaza, FL Miami 33131
https://www.icmiamihotel.com/

 

2018 TDX Client Summit Sponsorships

CLICK HERE to download the sponsorship overview. You can also use the form on this page to send us a note.

Contact Us About Sponsoring