The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
At Miami University, the IT department is laser-focused on helping the university grow, thrive and provide the best customer experience.
“We have a focus on undergraduate education, but we also do research and have a big sports community,” said Jeff Toaddy, IT service management (ITSM) coordinator at the university. “We’re really about putting people that really know their stuff – both professors and seasoned administrators – in the classroom and that’s what we’re most proud of.”
Because of the emphasis on providing great experiences for students, staff and faculty, Toaddy said there’s always something new or something interesting happening.
TeamDynamix IT service management has been critical in helping to achieve goals, “It’s really taken the need for the hands-on maintenance of the systems out of the picture,” Toaddy said. “It’s just such an easy tool to use, we spend very little time on the care and feeding of the system.”
Instead, the IT organization can focus on working and interacting with clients to provide the level of service expected at a university that puts so much into creating a positive experience.
“TeamDynamix supports what we are doing without becoming overbearing and too heavy,” Toaddy said.
Gainesville Regional Utilities (GRU), a multi-service utility owned by the City of Gainesville, uses TeamDynamix for ITSM and iPaaS.
Combining ITSM with automation and integration (iPaaS) on a single, codeless platform is helping NaphCare improve its IT service desk.
CUSTOMER SPOTLIGHT Shaner Hotel Group Levels Up IT Service Management with Improved Self-Service Portal, No Code Workflow and Better Ticket Triage Customer service is the
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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