The Impact of IT on the Institution Brand

By Andrew Graf on Monday, April 25th, 2016 in Blog. No Comments

According to the 2015 Survey of Admissions Directors, half of admissions directors were very concerned about meeting their enrollment goals for the 2015-16 academic year, and 58 percent did not meet their goals. Naturally, this trend initiates discussion and debate.  Where are the students going?  What is driving them? With any challenge today, technology often […]

The Key to a Great Service Catalog: Simplicity

By Gerard Hennelly on Monday, April 18th, 2016 in Blog. No Comments

“The ability to simplify means to eliminate the unnecessary so that the necessary may speak.” – Hans Hofman The Service Catalog is the primary interface between the customer and the service provider, and as such, it can be extremely challenging to create one that is effective. Explaining technical services to a non-technical population can be as […]

Getting Out of the Gate with Agile

By Gerard Hennelly on Tuesday, April 12th, 2016 in Blog. No Comments

As an agile coach, I am often asked how to keep momentum going when transitioning to agile. While each organization is unique, the transition has unique objectives and scope for adoption. Whether considering using agile for one team on a small pilot project or diving into agile for the entire portfolio for multiple teams, there […]