The Evolving State of Campus-Wide User Support

By Andrew Graf on Monday, December 19th, 2016 in Blog. No Comments

In their 2016 survey focusing on technology, computing, and eLearning in Higher Education, the Campus Computing Project identified the top five campus IT priorities over the next 2-3 years. Hiring and retaining qualified IT staff. Assisting faculty with IT instructional integration. Upgrading and enhancing network and data security. Providing adequate user support services. Leveraging IT […]

Higher Ed Facilities Management: Do We Separate Projects From Maintenance?

By Gerard Hennelly on Monday, December 5th, 2016 in Blog. No Comments

The IT department has addressed this topic many times – do we separate how we manage large IT projects, such as an infrastructure revamp, from daily ticketing? After years of debate and various models, most Higher Ed institutes will suggest that having separate systems creates a lack of visibility for resource allocation and redundancy in […]