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5 Keys to Improving K-12 IT Maturity: Adopting the ITIL Framework

By Andrew Graf on Monday, February 26th, 2018 in Blog. No Comments

In Part Four of our series for improving IT maturity in K-12 districts, we’re going to focus on how adopting the ITIL (Information Technology Infrastructure Library) framework can boost the efficiencies and effectiveness of your IT department. In Part One of this series, we discussed how 45% of our survey participants cited resource constraints as […]


Adoption Across Campus

By Andrew Graf on Thursday, February 22nd, 2018 in Blog. No Comments

So, how do know that what you’re doing is really making an impact on campus? Well sure, there are all kinds of metrics that can track the speeds and feeds, but that’s not it. The best way to know is when other departments turn to your IT team’s expertise for help with their own projects […]


5 Keys to Improving K-12 IT Maturity: Cybersecurity & Endpoint Control

By Andrew Graf on Tuesday, February 20th, 2018 in Blog. No Comments

In Part Three of our series on improving IT maturity in K-12 districts, we’re going to focus on the growing need for cybersecurity and endpoint control. The growth of the ransomware/malware trend shows no sign of abating. The consequences of a successful attack are truly devastating and K-12 schools are under particular duress, since not-for-profit […]


Illustrating the Value of IT

By Andrew Graf on Thursday, February 15th, 2018 in Blog. No Comments

Tell me if you’ve heard this one before… Your IT department has a lot to juggle. Maybe you have thousands of devices to manage across multiple campuses, new project requests coming in from all directions, and countless other things that crop up from day to day. Doesn’t everyone know exactly what IT does and how […]


5 Keys to Improving K-12 IT Maturity: Knowledge-Centered Support

By Andrew Graf on Tuesday, February 13th, 2018 in Blog. No Comments

In our last post, we discussed how self-service is a key area of focus for resource optimization and improving IT maturity. In this post, we’re going to focus on another key area—Knowledge-Centered Support (KCS®). KCS leverages participation from an engaged user community (i.e., crowdsourcing) to expand both the breadth and depth of information available. While […]


Supporting Faculty & Staff in a Changing Environment

By Andrew Graf on Thursday, February 8th, 2018 in Blog. No Comments

They’re everywhere! Gone are the days when students, faculty, and staff members are in the same place they were yesterday, and the day before that, and the day before that. Nope—now you’re essentially managing a global campus, but while also trying to provide the same level of attention and service to everyone as if they’re […]


5 Keys to Improving K-12 IT Maturity: Self-Service

By Andrew Graf on Tuesday, February 6th, 2018 in Blog. No Comments

In an effort to understand the emerging challenges facing IT in K-12 school districts, TeamDynamix conducted a pulse study, in conjunction with Kaseya, to evaluate IT organizational maturity. The study included 103 participants from districts ranging in size from under 5,000 students to well over 50,000. The purpose of the study is to understand the […]