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The world of IT and service management is evolving rapidly & keeping up can be daunting. This is why TDX has partnered with our customers and industry bodies to bring you a series of virtual events intended to spark debate, illicit conversation and identify key trends.
Watch as CIOs from five Higher Ed institutions speak openly on topics including campus technology management, building a talented IT team, key building blocks for a Project Management Office, communicating the value of IT, and more common challenges.
More institutions are taking a holistic, centralized approach to IT services by implementing a single service management platform, making it easier for users to request services and check the status of a service request, while IT staff members are better able to manage and resolve requests while improving communication across departments.
Watch the panel discussion with leaders from BYU-Idaho, Texas Woman’s University and the University of New Hampshire System as they consider the advantages of taking a centralized approach to IT.
As colleges and universities strive to keep up with a rapidly evolving technological landscape, many are struggling with resource constraints and lack of proper support systems. The focus is now on IT organizational maturity.
To support the EdTech Explosion, service management, and project teams need to become nimbler, better equipped, and more transparent. Are you ready?
Students, faculty, and staff are more reliant on technology than ever before, and the demand on IT is increasing. As colleges and universities strive to keep up, many are doing so with individual departments, and sometimes branch campuses, managing their own, unique IT systems and processes.
It is apparent that a siloed approach to Higher Ed service management is not sustainable. So how exactly can you run an efficient service organization? The answer is simple: one service management platform across the campus. Your organization can become a well-oiled, high-performance machine.
The IT Automation Revolution to Radically Simplify Higher Ed IT Ops
It’s not that mind-numbing, time-consuming maintenance tasks such as patch and anti-malware management, software updates and routine audits are going away. They are essential to making your IT environment reliable and secure.
It’s just that you and your team shouldn’t have to do them manually anymore. With Kaseya VSA, many automation capabilities come ready to deploy right out of the box.
Invent, Evolve and Expand Horizons
As the office of the CIO steps forward to meet evolving demands, there is a requirement for technology that can expand quickly, morph overnight and all of this without any added expense or resources.
"This will no doubt become one of the most powerful enterprise planning tools."
- Ed Wozencroft, Sr. Director for Projects, Policy and Planning, Stevens Institute of Technology
Boston College Simplifies Project Management
Functionality and flexibility become paramount to creating a successful work management framework. Boston College achieved that framework with TeamDynamix Project Portfolio Management (PPM).
East Carolina University Takes a Holistic Approach to Service Management
East Carolina University saves time and reduces costs following a transition to a holistic approach to IT service management across campus.
University of Wyoming Takes Service Management Beyond the Walls of IT
University of Wyoming takes IT Service Management beyond the walls of IT, improving customer satisfaction and reducing incoming phone calls.
A Centralized Approach to Service Management at Florida Atlantic University
Florida Atlantic University implements TeamDynamix IT Service Management, taking a centralized approach to service management.
Southern California University of Health Sciences Breaks Out of the Mold
Southern California University of Health Sciences (SCUHS) deploys TeamDynamix Enterprise Service Management across campus, addressing IT, Facilities, and Marketing on one platform.
University Of Colorado UIS Department Achieves Excellence in Project Management
With TeamDynamix Project Portfolio Management, the PMO in the University of Colorado University Information Systems (UIS) department has a bigger, broader view across four different campuses.