The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
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System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Most of us have used things like spreadsheets, index cards, sticky notes (or maybe even napkins…) to organize project tasks, especially in our personal lives. But when projects grow into something larger and more complex than those methods can easily support, and especially when these projects are intended to deliver some type of benefit to your business, you need a tool that’s specifically built for the job. But what is Project Portfolio Management (PPM), and what can using PPM software do for you? Well—a lot.
Before we dive into the benefits of PPM project management software, let’s first cover a basic definition of project portfolio management, or PPM. Essentially, a project portfolio is a portfolio that contains all of your company’s ongoing projects. Formalized PPM thus gives your company a high-level view of all projects that are currently in progress, allowing you to see how and where your time, financial resources, and talent are being put to use. This high-level view also lets you see the extent to which your ongoing projects are aligned with your overall business objectives.
These days, the project management office (PMO) often has so many balls in the air at once that PPM is almost impossible without designated software. That’s where PPM project management software comes in.
Waterfall, Agile, Kanban, Card Wall, basic task lists—all these project methodologies should be available within your PPM software because you need to fit the methodology to the project (and project team) and not the other way around. And for some projects, a hybrid approach that combines elements of more than one of these is the way to go. By “right-sizing” your project plans for the project you’re undertaking and the team of resources that will be doing the work, you are setting yourself up for success.
With project portfolio management, you get comprehensive support for all projects, regardless of size, complexity, or simplicity.
Leverage an intake framework, which will help you compile, analyze, and evaluate the data required to decide which ideas should become projects and which projects should be approved.
COLLABORATION
Project teams are more effective when they can seamlessly collaborate. Sharing notes, discussing issues and risks, and understanding status updates in real time contribute to top-notch project performance.
DASHBOARDS & REPORTING
When it comes to project management, there is no bigger mantra than transparency. Gain a consolidated view of projects across the team with custom views and the ability to export or publish publicly.
PROJECT PLANNING
Quickly and effectively plan projects using the right methodology for the job. Speed planning with project templates to support all maturity levels from simple to complex using the right fit for each project.
PROJECT MANAGEMENT
Quickly measure and report on the activities, issues, risks, and tasks that have the biggest impacts on successful project completion. Set custom alerts for specific deviations, project health, and project status.
RESOURCE MANAGEMENT
Resource constraints are often reported as the number one issue facing IT organizations. PMOs need a clear view of all work and resources across the portfolio with capacity planning.
TICKETS & PROJECTS
Sometimes incidents and service requests need to become projects – and sometimes projects kick off service requests. With a single platform approach, you can manage both in one place, on one platform.
PORTFOLIO APPROACH
Eliminate surprises and identify potential roadblocks before they occur with a portfolio approach. Establish the framework to keep projects on track, aligned with goals, and ensure completion on time and budget.
While many of your projects might be centered within the IT department, you may also work on projects with other departments, like Facilities, Marketing, Human Resources, etc., and there are a few things to consider (and that your PPM software should help with).
First is, of course, collaboration. When project work is spread across departments, being able to communicate project-related information clearly and effectively is essential. And speaking of communication, you need to do so with a common language. By communicating with easy-to-understand and jargon-free dialog, you will avoid confusion and foster stronger relationships between departments—and that’s a good thing.
Project teams can range in size depending on the scope of a project. And those resources are often splitting time between multiple projects, or between projects and support tickets. Resource capacity planning allows you to fine tune resource allocation so that everything is covered, and certain team members aren’t underutilized while others are redlining.
The reporting platform integrates project, portfolio, enterprise, and IT service management (along with third-party data) to give an unparalleled understanding of the enterprise without the need for expensive third-party reporting tools. Don’t just collect data – use it.
A recent survey revealed that organizations that operate at the high end of the project management maturity scale are 2.5 times more likely to deliver projects both on schedule and on budget. PPM software will help you forecast project budgets and track resources’ time against that budget so you can make on-the-fly adjustments as needed to keep the project on course.
If your organization has a specific business objective it wants to accomplish, there may be numerous projects that contribute to that overall effort—each with its own timeline, budget, and resources. PPM software that allows you to look across all projects within a portfolio is vital. By managing with a portfolio approach—rather than managing projects in isolation—stakeholders can see how everything is tracking and aligned to the strategic needs of the business.
IT Service Management is the practice of managing IT operations as a service, but in an enterprise organization, IT is rarely the only group that
When it comes to improving IT Service Management (ITSM) maturity, many organizations turn to ITIL – a framework that guides users through a process-based approach
It’s no secret IT departments are busy – especially now. And because so many IT departments are focused on triaging their support by focusing on the most
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