Pulling Service Management Excellence out of the Chaos – Why Does It Seem So Daunting?
It’s an old story – strapped with resources, a never-ending stream of new users, and increasing demand for more, faster and better – can the IT professional get ahead? Can the value that IT is bringing be effectively communicated? The good news is that the answer is “yes” to both. However, what many may not […]
The Impact of IT on the Institution Brand
According to the 2015 Survey of Admissions Directors, half of admissions directors were very concerned about meeting their enrollment goals for the 2015-16 academic year, and 58 percent did not meet their goals. Naturally, this trend initiates discussion and debate. Where are the students going? What is driving them? With any challenge today, technology often […]