IT leaders in business services need an ITSM platform that can expand across the enterprise with automation for improved efficiency. Find out which vendor is right for you – download Info-Tech Vendor Rankings.
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IT leaders in Business Services know that service is everything… which is why they are hyper-focused on time to resolution. In an industry where service hours are your product, there is no time to be wasted. The service desk must be nimble, fast and efficient.
For this reason, many are seeking ITSM platforms that can be easily expanded across the enterprise with integration and automation capabilities. By reducing the friction between teams and eliminating manual processing, business services organizations can improve overall productivity and customer service levels.
By automating mundane tasks, the IT team can deliver faster service.
When you combine automation, chat and self-service, end-users will be delighted.
Quickly evolve and expand with custom forms, fields, workflows and integrations.
As IT leaders in services organizations are asked to bring more value to the organization, many are turning to Enterprise Service Management (ESM). With an enterprise service solution, companies can improve the efficiency and response times from HR, marketing, facilities, legal and other groups – all contributing to improved operational efficiency and faster service delivery.
By aligning and integrating service across different departments, organizations can use ESM to achieve greater efficiency and improved employee experience. Fundamentally, ESM helps organizations to break down silos and encourage collaboration between teams, which is essential in the fast-paced, interconnected world of digital business.
The data shows 58% of organizations admit that their IT team spends more than five hours a week on repetitive requests from business stakeholders, and more than one in five say they’re averaging 10 or more hours per week doing these tasks. These are routine requests like onboarding users, name changes, department changes, and software provisioning. The areas to target are not limited to IT – think of all of the manual processes across every department.
Highly skilled IT workers spend much of their time on repetitive, mundane chores to either service their customers, or to tie together the growing ecosystem of apps and cloud services that support the business – this is valuable time wasted.
A quick calculation shows that an IT worker (or team) who spends 10 hours a week on these manual duties is wasting more than one financial quarter every year chasing down the most tedious work.
No-code is transforming IT Service Management – allowing IT teams to quickly integrate to back-end systems, create automation, and spin up new applications for enterprise service.
Connect to enterprise systems such as Workday, Salesforce, Oracle and hundreds of others.
Easily create automation to resolve tickets faster, reduce technician drain and delight your customers.
We’ve become a lot more efficient as a team because we’re getting the right tickets to the right people faster.
Keyon Farrier
Service Desk Manager
Legacy Supply Chain Services
When you are in the services industry, you know that time wasted is a critical issue – you will never get that time back. Each person in the company must be as efficient as possible – and IT can help enable this with an automated ITSM/ESM platform.
Conversational AI is leveraging these tools to do things like automate a password reset or execute an equipment replacement by integrating to back-end systems and executing automation to address the needs of your end-user without human intervention.
These technologies are revolutionizing the way IT services are managed and delivered, enabling organizations to address complex challenges with unprecedented efficiency.
As IT leaders look for new ways to further drive efficiency gains, many are looking at Conversational AI.
Improve the chat interaction with Natural Language Processing
Leverage human in the loop training for ongoing learning.
Keep the conversation flowing with forms to gather key details.
Enterprise integration allows the system to personalize the chat.
Embed automation to the conversation flow to take action.
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
CUSTOMER STORY
CUSTOMER STORY
CUSTOMER STORY
Jay Reymond
Senior IT Engineer
B&I Contractors
SOLUTIONS FOR BUSINESS SERVICES
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
