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Case Study: Covenant HealthCare

See how Covenant HealthCare met an increased demand for IT support using TeamDynamix for IT Service Management and Project Management.

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Case Study: Covenant HealthCare

A Year of Service Excellence: TeamDynamix Improves Customer Service

The University of Michigan reflects on their biggest successes since becoming TeamDynamix customers. Read more about their experiences and plans for the future.

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A Year of Service Excellence: TeamDynamix Improves Customer Service

Solving API Apprehension Whitepaper

A new approach to system integration and workflow automation mitigates security risk, reduces IT workload, and accelerates digital transformation.

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Solving API Apprehension Whitepaper

SoftwareReviews’ ITSM 2021 Data Quadrant Report

TeamDynamix Ranked 1st in IT Service Management (ITSM)

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SoftwareReviews’ ITSM 2021 Data Quadrant Report

ITSM for the Enterprise eBook

Learn how to fill in the gaps by bringing everyone together on one platform.

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ITSM for the Enterprise eBook

Smart Service Management eBook

Supercharge traditional service management with integration and workflow.

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Smart Service Management eBook

iPaaS Digital Transformation eBook

iPaaS Intrigue: A Faster Path to Digital Transformation

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iPaaS Digital Transformation eBook

What is iPaaS? eBook

Download to learn what iPaaS and how it accelerates digital transformation.

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What is iPaaS? eBook

Case Study: SUNY Brockport

With the help of TeamDynamix, SUNY Brockport was able to quickly transform its IT practice and improve customer delivery during the pandemic.

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Case Study: SUNY Brockport

Case Study: Indiana State

By partnering with TeamDynamix and the TDX community, Indiana State University is optimizing its IT service and support delivery.

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Case Study: Indiana State

Case Study: Elon

Unhappy with their former ITSM solution, Elon University turned to TeamDynamix for a platform that’s easy to use, own and operate.

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Case Study: Elon

Case Study: Dayton University

When the pandemic hit in 2020, the University of Dayton used TeamDynamix to facilitate contact tracing and keep the campus safely open.  

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Case Study: Dayton University

Case Study: Drake University

TeamDynamix helps Drake University deliver on the promise of a 21st-century learning experience.

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Case Study: Drake University

Case Study: University of South Dakota

KCS 101: How the University of South Dakota Transformed Its IT Practices with Knowledge-Centered Service

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Case Study: University of South Dakota

Michigan is saving in ITSM costs with TeamDynamix

Read how the University of Michigan is saving more than $200k in ITSM costs with the implementation of TeamDynamix.

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Michigan is saving in ITSM costs with TeamDynamix

Cornell University finds TeamDynamix to be best fit

Read why Cornell University finds TeamDynamix to be best suited to to meet their growing ITSM needs.

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Cornell University finds TeamDynamix to be best fit

University of Minnesota makes switch to TeamDynamix

The University of Minnesota has made the switch to TeamDynamix to better scale their ITSM/ITAM practices.

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University of Minnesota makes switch to TeamDynamix

Case Study: LINKBANK

LINKBANK uses TeamDynamix to improve IT maturity, expand enterprise service management.

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Case Study: LINKBANK

Case Study: Western University of Health Sciences

Western University of Health Sciences uses TeamDynamix to maximize the output of talented IT department, encourage self-service.

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Case Study: Western University of Health Sciences

Case Study: Grand Rapids Community College

Human-Centered Design, TeamDynamix a combination for success at community college.

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Case Study: Grand Rapids Community College

Case Study: Cornell University

People, process and TeamDynamix technology are key to the success Cornell University is having in driving IT maturity across campus.

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Case Study: Cornell University

Case Study: North East Ohio Medical University

With TeamDynamix, Northeast Ohio Medical University successfully transforms its ITSM and change management processes to support complex projects and growth.

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Case Study: North East Ohio Medical University

Case Study: Metro State University

Learn how Metropolitan State University leveraged the TeamDynamix platform to run IT support across multiple institutions in the Twin Cities area.

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Case Study: Metro State University

Case Study: Florida Southwestern State College

When the global pandemic forced U.S. colleges to shift to remote learning within a matter of days, the IT department at Florida Southwestern State College was flooded with requests from students, faculty and staff.

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Case Study: Florida Southwestern State College

Case Study: Johnson County Community College (JCCC)

With TeamDynamix, service management at Johnson County Community College is having a much greater impact from a strategic perspective.

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Case Study: Johnson County Community College (JCCC)

Case Study: University of Colorado Information Systems (UIS)

With TeamDynamix Project Portfolio Management, the PMO in the University has a bigger, broader view across four different campuses.

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Case Study: University of Colorado Information Systems (UIS)

Case Study: East Carolina University

Discussion with Hector Molina, Director, Central Project Office, ITCS at East Carolina University (ECU).

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Case Study: East Carolina University

Integration with Process Automation iPaaS with ITPA

Easily create workflows – drag & drop to build what you need. Grab data elements, and trigger action – easily manage and test flows with a visual helper; watch a flow execute against real data; as you build it.

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Integration with Process Automation iPaaS with ITPA

Something About Kanban

Many people hear ‘project management’ and begin thinking of complex charts and endless updates. View this webinar to learn about KANBAN – an easier way to organize work, people, and teams.

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Something About Kanban

Case Study: Boston College

Read this case study to find out why Boston College chose TeamDynamix to automate and simplify its project portfolio management processes.

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Case Study: Boston College

Case Study: SUNY Buffalo State

Learn how Buffalo State College consolidated ticketing, resource planning, asset tracking, change management, and project management on one platform.

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Case Study: SUNY Buffalo State

Addressing the Demand for Increased Resources

State and local CIOs are challenged by resource constraints and tight budgets. It is for this reason many CIOs are evaluating how they are allocating IT resources across support, service, and project work.

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Addressing the Demand for Increased Resources

IT Leaders on Managing Remote Users and Teams

See how TeamDynamix customers are managing remote workforces and applying self-service and knowledge base best practices to support end-users as the world confronts a new reality during COVID-19.

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IT Leaders on Managing Remote Users and Teams

How Public Sector IT Teams Benefit from Self-Service

IT groups constantly grapple with resource constraints, especially in the public sector. IT leaders need to account for the increased demand for technology resources. Embracing self-service is a great place to start.

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How Public Sector IT Teams Benefit from Self-Service

TDX Solutions for Enterprise

Managing a complex environment of end-users, technology and assets can be daunting. IT leaders need to be supported by an easy to use platform for managing the service desk and projects across the enterprise.

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TDX Solutions for Enterprise

4 Ways the Public Sector Can Improve IT Service Delivery

Get this eBook to learn how public sector organizations can integrate IT Service Management with various project management methodologies for a single view of all work assignments and resources.

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4 Ways the Public Sector Can Improve IT Service Delivery

Sunnyvale Gains Single View of Tickets & Projects

The City of Sunnyvale was looking for a two in one cloud-based SaaS with service desk tickets, project management, and time tracking. The integration of all three components made TeamDynamix the ideal choice.

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Sunnyvale Gains Single View of Tickets & Projects

8 Must-Read Articles for Hospital CIOs

Download this eBook for a collection of eight articles featuring insights from healthcare IT leaders that will help hospital CIOs better understand ways to identify opportunities to maximize the ROI on technology.

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8 Must-Read Articles for Hospital CIOs

IT’s Critical Role in Improving the Student Experience

In this article from Tech & Learning University, Andrew Graf, our Chief Product Strategist, shares insights on the critical role IT has in shaping and improving the student experience. Check it out here!

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IT’s Critical Role in Improving the Student Experience

Improving Project Delivery With Kanban

Here at TeamDynamix, we hate jargon so we call Kanban what it really is – a card wall. In this white paper, we want to show you how powerful it can be, and how it can improve how you deliver projects.

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Improving Project Delivery With Kanban

ITSM & PPM in U.S. Hospitals and Health Systems

This eBook explores the impact that increased tech spend has had on IT organizations in healthcare and how some CIOs are addressing the challenges of competing priorities and lack of resources.

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ITSM & PPM in U.S. Hospitals and Health Systems

Overcoming the Impact of Rapid Tech Adoption

Produced in collaboration with Healthcare Innovation, this white paper looks into today’s core challenges and opportunities in healthcare IT and IT project management.

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Overcoming the Impact of Rapid Tech Adoption

How 6 IT Leaders Improved Service Management

When tech spend is increasing 15-30% each year, IT leaders in Education, the Public Sector and Healthcare must think differently. Here are 6 IT Leaders who have introduced new, innovating thinking to service management.

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How 6 IT Leaders Improved Service Management

HDI Trend Report: Toward More Mature ITSM

This HDI report looks at the challenges facing IT leaders in Education, Government & Healthcare and how they are coping with an influx of new technology to implement and support.

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HDI Trend Report: Toward More Mature ITSM

Help Desk & Beyond: Creating a Service-Obsessed Culture

An IT department is only as good as customers think it is. Watch this webinar for lessons on how to develop a team focused on ensuring customers view IT as a help and not a hindrance in the healing journey.

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Help Desk & Beyond: Creating a Service-Obsessed Culture

Leveling Up Help Desk Services in K-12

If you are running IT in a K-12 district then you know how challenging help desk services can be. Hear how two K-12 districts took IT operations to a new level and improved service to students, parents, and teachers.

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Leveling Up Help Desk Services in K-12

Solving ITSM Challenges in Healthcare

In a HIMSS Media survey, healthcare IT professionals named their top challenges for IT service management (ITSM) operations. Get the survey results and tips on handling the most common challenges. 

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Solving ITSM Challenges in Healthcare

ITSM’s Future in Education, Public Sector and Healthcare

Massive tech shifts are taking place in education, public services, and healthcare. This webinar will help you form strategies and set goals for the increasing importance of—and demands on—IT service and support.

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ITSM’s Future in Education, Public Sector and Healthcare

Why Project Management Maturity Matters

ProjectManagement.com and TeamDynamix draw on new research to look at the heavy cost of low project management maturity and the steps your organization can take to avoid paying it.

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Why Project Management Maturity Matters

Covenant HealthCare Combines ITSM & Projects

Find out how Covenant HealthCare improved their project management processes and met the challenges of increasing demand for IT support with a platform that combines ITSM and Project Portfolio Management. 

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Covenant HealthCare Combines ITSM & Projects

Empowering Stakeholders with Knowledge

In MeriTalk, Andrew Graf, Chief Product Strategist at TeamDynamix, outlines how public sector organizations can implement Knowledge-Centered Service to free up resources.

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Empowering Stakeholders with Knowledge

Understanding Resource Allocation and Capacity

Andrew Graf, Chief Product Strategist at TeamDynamix, is featured in MeriTalk where he covers the many benefits of resource capacity planning for IT teams that lack resources and are being spread too thin. 

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Understanding Resource Allocation and Capacity

Capturing Tribal Knowledge for Improved ITSM

Every organization has a wealth of data and tribal knowledge, but few are harnessing the power of this knowledge. Learn how organizations can gather knowledge, store it, and put it to use for improved ITSM.

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Capturing Tribal Knowledge for Improved ITSM

Key Pillars for IT Leaders to Manage Increasing Demand

The federal government spends around $90B on IT annually. State and local governments spent $103B on IT in 2018. GovLoop breaks down the key pillars utilized by top IT groups to manage increasing demand. 

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Key Pillars for IT Leaders to Manage Increasing Demand

How ITSM Drives the Learning Organization

How to migrate away from counting towards outcomes & impact – IT leaders are using service data to drive organizational change and internal growth. Learn how you can take your organization to a new level.

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How ITSM Drives the Learning Organization

How the Right Software Can Improve Project Management

The Tech Edvocate covers the benefits of moving project management from spreadsheets, documents, and other manual processes to a software platform specifically designed for project management.

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How the Right Software Can Improve Project Management

Proper PPM Boosts Project Success Rate 6.5X

GovLoop features Andrew Graf, Chief Product Strategist at TeamDynamix, as he explains how using software designed specifically for project management brings efficiencies and improves overall results of IT projects.

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Proper PPM Boosts Project Success Rate 6.5X

The Five Pillars of IT Service Management (ITSM) Maturity

New research examines the ITSM maturity of organizations in Education, Government, and Healthcare sectors while exploring how they cope with increased demands yet limited resources.

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The Five Pillars of IT Service Management (ITSM) Maturity

Right-Sizing Your Project Management Methodology

MeriTalk features Andrew Graf, Chief Product Strategist at TeamDynamix, as he outlines tips and factors to consider when selecting a project management methodology that suits your organization. 

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Right-Sizing Your Project Management Methodology

Why Project Management Maturity Matters

A panel of five project management experts shares best practices and real-world examples that can help your organization deliver projects successfully – on time and on budget.

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Why Project Management Maturity Matters

Project Intake: A Foundation for Success

Andrew Graf, Chief Product Strategist at TeamDynamix, is featured in MeriTalk where he details three core components of the project intake process and why it is fundamental in achieving successful outcomes. 

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Project Intake: A Foundation for Success

The Journey Into Comprehensive ITSM & PPM

As requests for services and support from end-user groups begin to accelerate dramatically, healthcare CIOs are turning to solutions that offer comprehensive solutions to their ITSM and PPM challenges.

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The Journey Into Comprehensive ITSM & PPM

IT Governance Strategies for Healthcare

There are countless constituencies in a health system with IT numerous requests. Hear how healthcare tech leaders and their organizations can develop IT governance approaches to ensure resources are spent on the right things.

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IT Governance Strategies for Healthcare

IT Service Maturity Relies on Stellar Self-Service Portals

With the federal government spending at least $90 billion on IT annually and state and local governments spending $103 billion on IT in 2018, plenty of questions arise, but none bigger than: Are you ready?

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IT Service Maturity Relies on Stellar Self-Service Portals

Seven Steps to Successful IT Governance

Jeffrey Toaddy, Sr. Business Analyst at Miami University’s IT Services division, explains why proper intake and governance is crucial to IT project success as he shares seven steps his team has used to build a strong governance process.

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Seven Steps to Successful IT Governance

5 Keys to Better IT Change Management

CIO Review features Angela McCarthy and Erin Tramble, who discuss how they are leveraging change management to reduce downtime and improve IT service at Nova Scotia Community College.

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5 Keys to Better IT Change Management

5 Ways to Improve Self-Service and IT Satisfaction

CIO Review features Brian Hutzler and Heidi Reid, Assistant Project Managers at Michigan Tech, who discuss how they turned to self-service for more efficient IT and improved satisfaction for students, faculty, and staff.

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5 Ways to Improve Self-Service and IT Satisfaction

ITSM Maturity: Where are we headed?

This virtual session focuses on research conducted with CIO.com as we look at organizations in the education, government, and healthcare sectors and the challenges they face with ITSM.

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ITSM Maturity: Where are we headed?

5 Keys to Proper Project Management

GovLoop features Andrew Graf, Chief Product Strategist at TeamDynamix, who discusses the five keys to proper project management, no matter the audience, urgency, and organization.

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5 Keys to Proper Project Management

Education Leads Way in ITSM Maturity

The Edvocate covers new research showing that despite resource constraints, IT groups in education, government, and healthcare sectors are way ahead of their peers in other industries when it comes to IT service management maturity.

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Education Leads Way in ITSM Maturity

TDX Asset Discovery Services

Organizations need an easy way to view all the assets across their environment. TeamDynamix Asset Discovery Services is part of the core TDX platform and can easily discover assets within your network.

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TDX Asset Discovery Services

Improving PPM for 3,000 Employees with 200 Apps

GovLoop features Rick Little, Manager of Application Services for the Interagency IT Division of Frederick County MD, who discusses how they’ve increased the efficiency of the IIT staff.

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Improving PPM for 3,000 Employees with 200 Apps

One Stop Services and the Impact on Student Success

A panel of Higher Education IT leaders and departmental management discuss how they are leveraging One Stop to improve student retention and success. 

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One Stop Services and the Impact on Student Success

Making Higher Ed IT Departments More Efficient

EdScoop features Andrew Graf, Chief Product Strategist at TeamDynamix, who discusses the underused strategy for Higher Ed IT leaders to be more efficient and do more with less. 

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Making Higher Ed IT Departments More Efficient

Repurposing EdTech to Boost Student Success

eCampusNews features Bret Ingerman, VP for IT at Tallahassee Community College, who is implementing creative IT solutions to help boost student success.

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Repurposing EdTech to Boost Student Success

What Is ITSM and Why Does It Matter for Government

GovLoop explains how IT Service Management (ITSM) solutions can benefit government IT teams, enabling them to be more proactive, strategic, and seamless while improving IT maturity. 

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What Is ITSM and Why Does It Matter for Government

Resource Optimization in Higher Ed IT

Learn how Higher Ed institutions are putting forth initiatives to prevent IT resource constraints from adversely impacting growth.

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Resource Optimization in Higher Ed IT

TDX for Healthcare

Healthcare IT professionals are focused on how to best implement and support the technology investments that are being made so that patients and practitioners can benefit.

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TDX for Healthcare

To Boost Project Success Rate, Start at the Beginning

GovLoop features Andrew Graf, Chief Product Strategist at TeamDynamix, who discusses how intake and governance processes boost success rates for government projects.

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To Boost Project Success Rate, Start at the Beginning

The Power of Metrics##CIO Panel

See how the CIO at Cedarville University uses metrics to assess the health and performance of his teams and to get a higher-level view that helps him manage across the organization.

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The Power of Metrics
CIO Panel

Getting Ahead of Disruption##CIO Panel

See how the CIO for Residential Housing at Michigan State University shares how they learned to get ahead of disruption on campus, which also helped to improve the student experience.

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Getting Ahead of Disruption
CIO Panel

Embrace Common Language##CIO Panel

See how the CIO at Tallahassee Community College works to establish a common language that’s meaningful and comfortable for IT and other departments across the TCC campus.

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Embrace Common Language
CIO Panel

Gaining Buy-in for ESM##CIO Panel

See how the CIO at Prince George’s Community College gets buy-in from leaders across campus by demonstrating how working together helps to move their institution forward.

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Gaining Buy-in for ESM
CIO Panel

Enterprise-Wide Service##CIO Panel

Florida Atlantic University’s CIO is expanding service management across the FAU campus with a one-platform solution and by lowering the barrier to entry for other departments.

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Enterprise-Wide Service
CIO Panel

CIO Soundbites: One Stop Student Services

Learn how to implement one-stop student services on your campus from some of the top higher education CIOs in North America.

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CIO Soundbites: One Stop Student Services

TDX IT Service Management (ITSM)

Many organizations seek to implement an ITSM solution that can expand, morph, and integrate with portfolio, project, and resource management to fit the needs of today and tomorrow.

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TDX IT Service Management (ITSM)

Data is the Lifeblood of MSU’s ‘Digital Nervous System’

EdScoop features Michael Dawisha, CIO for Residential and Hospitality Services, and explains how MSU’s “digital nervous system” supports better communication and decision making.

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Data is the Lifeblood of MSU’s ‘Digital Nervous System’

HDI Trend Report: Expanding Service Management

Expanding service management isn’t just about “doing ITSM outside of IT.” It is really about finding better means to manage the services offered by the various parts of the organization.

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HDI Trend Report: Expanding Service Management

Project Management for the Masses

Project management all-stars share their top 5 building blocks for transforming project management into an enterprise-wide discipline.

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Project Management for the Masses

Four Keys to a Modern IT Approach in K-12 Schools

Here are four ways that school district IT departments can adopt a more mature and modern approach that will allow them to be more successful, despite having limited resources.

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Four Keys to a Modern IT Approach in K-12 Schools

Creating One Stop Student Services

By creating “one stop” student services, institutions can modernize, streamline, and simplify the student experience while improving efficiency and service.

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Creating One Stop Student Services

Project Management for the Masses

We all manage projects every day. For most projects, five basic building blocks and the right project management platform will help you succeed.

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Project Management for the Masses

Issue Brief IT Maturity in the Public Sector

Overcome common challenges, enhance efficiency, and provide better experiences by leveraging service management & project portfolio management together on one platform.

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Issue Brief IT Maturity in the Public Sector

TDX Process Consulting

TeamDynamix offers a wide variety of process consulting packages for organizations before, during, and after implementation to help you get the most from your investment.

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TDX Process Consulting

TDX for Residential Life

With so many processes and procedures to follow, Residential Life staff members can become overwhelmed, causing the students’ on-campus experience to suffer.

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TDX for Residential Life

TDX for Human Resources

Managing the many moving parts within Human Resources can be a daunting task – from large-scale projects to ongoing activities, it is often difficult to stay ahead of the curve.

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TDX for Human Resources

TDX for Marketing

Managing the many moving parts within Marketing can be a daunting task – from large-scale projects to ongoing activities, it is often difficult to stay ahead of the curve.

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TDX for Marketing

TDX for Facilities Management

Managing facilities on campus is a daunting task. From large-scale projects to ongoing maintenance, asset management, and work orders-it’s often difficult to stay ahead of the curve.

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TDX for Facilities Management

TDX for the Public Sector

Faced with distinct challenges and constant change, public sector organizations in all levels of government are looking for ways to become more nimble, stay focused, and meet goals.

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TDX for the Public Sector

TDX for K-12 Districts

With TeamDynamix, K-12 schools can manage processes throughout the institution from a single platform that combines service management and project planning.

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TDX for K-12 Districts

TDX for Higher Ed

To support an increasing demand for support, service management and project teams need to become nimbler, better equipped, and more transparent. Are you ready?

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TDX for Higher Ed

TDX Enterprise Service Management (ESM)

By offering a single point of entry to request service, manage projects, and share knowledge, you can help mitigate confusion and improve the efficiency of the entire organization.

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TDX Enterprise Service Management (ESM)

TDX Project Portfolio Management (PPM)

Evaluate and prioritize project requests, assess needs, and understand the impact on resources with an all-in-one work management platform that integrates with service management.

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TDX Project Portfolio Management (PPM)

Work Smarter, Not Harder in K-12 IT

As edTech spend increases, the pressures on K-12 IT professionals is mounting.  Learn how you can work smarter not harder to help address these challenges.

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Work Smarter, Not Harder in K-12 IT

Project Management: One Size Does NOT Fit All

The challenge with implementing project methodology is that one approach typically doesn’t fit all initiatives, and lack of adoption can often be traced to forcing a one-size-fits-all approach onto all projects and teams.

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Project Management: One Size Does NOT Fit All

2018 Higher Ed Pulse Study

TeamDynamix has conducted its third annual pulse study to understand the specific trends, opportunities, requirements, and obstacles facing the unique segment of Higher Ed IT.

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2018 Higher Ed Pulse Study

2018 K-12 Pulse Study

TeamDynamix conducted a pulse study to understand the specific opportunities, requirements, and obstacles facing the unique segment of IT in K-12 education.

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2018 K-12 Pulse Study

ECU Extends ITSM into the PMO

East Carolina University (ECU) transitions to a holistic approach to service management across the campus with help from TeamDynamix.

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ECU Extends ITSM into the PMO

Excellence in Project Management

The PMO in the University of Colorado Information Systems (UIS) department is achieving excellence in project management with a bigger, broader view across four different campuses.

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Excellence in Project Management

Optimizing IT Services at Chico State

With increased visibility, collaborative tools and sophisticated workflow, Chico State provides a higher level of IT services for students, faculty, and staff.

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Optimizing IT Services at Chico State

Transforming the Service Organization at JCCC

With TeamDynamix, service management at Johnson County Community College (JCCC) in Overland Park, KS is having a much greater impact on the university from a strategic perspective.

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Transforming the Service Organization at JCCC

Service Across Campus##TWU

The technology staff at Texas Woman’s University (TWU) in Denton, TX, built out its service management capabilities to incorporate all aspects of IT and six other departments.

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Service Across Campus
TWU

Boston College Simplifies Project Management

Boston College, a private Jesuit Catholic research university, achieved a flexible work management framework for project management with a cloud-based platform from TeamDynamix.

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Boston College Simplifies Project Management

BSC Takes IT Ops to the Next Level

Consolidating multiple systems into a single system is often a significant benefit. That was certainly the case for SUNY Buffalo State College (BSC).

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BSC Takes IT Ops to the Next Level

HDI Toolkit – Improving IT Maturity

This trend report illuminates the way toward service management best practices in institutions of higher learning, as applied to IT and other areas such as Facilities, Marketing, HR and more.

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HDI Toolkit – Improving IT Maturity

eSchool News: Benefits of a KB in K-12 Districts

eSchool News features Andrew Graf, Chief Product Strategist at TeamDynamix , who shares how to give students, parents, teachers, and administrators access to district information.

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eSchool News: Benefits of a KB in K-12 Districts

Denver Public Schools:  Stepping Up IT Maturity

eSchool News features Lynne Ly, BIS Program Manager at Denver Public Schools , who shares how DPS shifted their operations to a single platform for ITSM and PPM.

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Denver Public Schools: Stepping Up IT Maturity

Strategic Role of IT:  No longer the ‘department of NO’

EdScoop: Palm Beach State College’s CIO, Ken Libutti, describes how he improved operations and efficiency to establish “one platform, one campus, one approach.”

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Strategic Role of IT: No longer the ‘department of NO’

Strategies for Campus IT Support

EdAdvocate: Manhattan College and Western Kentucky University are saving time and money while delivering better IT support. Here’s how.

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Strategies for Campus IT Support

Integrating IT Support and Projects

EdAvocate features Mehran Basiratmand, CIO at FAU;, who uses a single platform for IT Service Management and Project Portfolio Management means resources can be optimized.

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Integrating IT Support and Projects

Path to One-Stop Service Centers

EdScoop features Ray Lefebvre, CIO at Bridgewater State, who discusses how a good first step toward one-stop student service centers is to consolidate fragmented IT departments.

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Path to One-Stop Service Centers

Stopping the Ping Pong Effect – One Stop Services

Education Technology Insights features Rhonda Spells-Fentry, CIO at Prince George’s Community College, who talks about how they centralized student services for better access.

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Stopping the Ping Pong Effect – One Stop Services

The Challenge for Campus CIOs

EdScoop features Ray Lefebvre, CIO at Bridgewater State, who explains how higher ed tech leaders must exceed—not just meet—students’ technology expectations.

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The Challenge for Campus CIOs

Resource Optimization at Bucknell

Education Technology Insights features Bucknell University VP for Library IT, Param Bedi, who discusses how technology has become an integral part of the institution’s mission.

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Resource Optimization at Bucknell

Communicating IT’s Value at Bridgewater State

EdAdvocate features Ray Lefebvre, CIO at Bridgewater State, who has transformed how IT reports achievements to its board and stakeholders, resulting in more support for technology.

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Communicating IT’s Value at Bridgewater State

One Service Management Platform for the Enterprise

How can you run an efficient service organization? With one service management platform across the campus, your organization can become a well-oiled machine.

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One Service Management Platform for the Enterprise

Creating Smarter, Faster, Better Government

State and local governments are challenged to deliver services and manage projects on time and within budget. To overcome this, many are turning to an integrated work management platform.

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Creating Smarter, Faster, Better Government

IT Maturity in the EdTech Explosion

To support the EdTech Explosion, service management and project teams need to become nimbler, better equipped, and more transparent. Are you ready?

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IT Maturity in the EdTech Explosion

K-12 Service & Project Management

Watch this webinar to learn how IT leaders can improve service and project delivery in your school and district.

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K-12 Service & Project Management

Centralizing IT Services on Campus

Watch leaders from BYU-Idaho, Texas Woman’s University, and the University of New Hampshire System as they consider the advantages of taking a centralized approach to IT.

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Centralizing IT Services on Campus

Four Ways to Improve Service Management on Campus

Service Management is what can set an organization apart – and continuous improvement is the key to being most effective in serving your organization. But how do you know where to start?

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Four Ways to Improve Service Management on Campus

Project Management: One Size Does NOT Fit All

Not all project management initiatives stand the test of time. Learn the best practices that will help teams establish project management as an integral part of the organizational culture.

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Project Management: One Size Does NOT Fit All

CIO Panel: One Stop Student Services

Watch as five Higher Ed CIOs share best practices for how they’ve transformed IT Service Management (ITSM) into an enterprise-wide discipline that is leveraged across the campus.

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CIO Panel: One Stop Student Services

IT Maturity Driving Centralization

Jeri Schefts, Manager of IT Service Management at Boston College, discusses how ITSM and PPM from TeamDynamix improves their efficiently and the customer service experience.

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IT Maturity Driving Centralization

From the West to a New Frontier

Eric Lemmons, Help Desk Manager at Abilene Christian University, leverages IT Service Management (ITSM) from TeamDynamix to provide top-notch service for their staff and students.

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From the West to a New Frontier

Something is Always New

See how TeamDynamix is helping Jeff Toaddy, ITSM Coordinator, and the rest of the IT department at Miami University focus more on growing, thriving, and serving their clients.

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Something is Always New

Michigan Technological: Opportunities for IT

Steve Blackburn, Project Manager at Michigan Technological University, talks about opportunities for Higher Ed IT and how they use TeamDynamix PPM to improve their level of IT maturity.

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Michigan Technological: Opportunities for IT

Manhattan College: EdTech is Evolving Rapidly

Richard Musal, Associate Director, IT – Client Services & Operations at Manhattan College, discusses how EdTech is evolving and how TeamDynamix helps the IT team do business.

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Manhattan College: EdTech is Evolving Rapidly

Palm Beach State: Illustrating the Value of IT

Ken Libutti, CIO of Palm Beach State College, leverages ITSM and PPM from TeamDynamix to solve governance challenges and create a culture of excellence throughout the college.

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Palm Beach State: Illustrating the Value of IT

University of Oregon: Supporting Change

Michelle Brown, Assistant Director of IT for the Division of Student Life at the Univ. of Oregon, leverages ITSM and PPM from TeamDynamix to provide top notch service and more.

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University of Oregon: Supporting Change

Chico State: Optimizing IT with TDX

Jason Donnell, IT Analyst in the Department of IT Client Services at Cal State – Chico, tells us how their client portal improved the customer engagement process.

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Chico State: Optimizing IT with TDX

BYU-Hawaii: Driving PPM Adoption

Kevin Schlag, CIO at BYU-Hawaii, leverages ITSM and PPM)from TeamDynamix to take their IT organization to the next level and sharwhat they’ve learned with other departments in the university.

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BYU-Hawaii: Driving PPM Adoption

Growth & Vision for Higher Ed CIOs

Watch as five Higher Ed CIOs speak openly on topics including campus technology management, building a talented IT team, key building blocks for a PMO, communicating IT’s value, and more.

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Growth & Vision for Higher Ed CIOs

Creating Your Network##CIO Panel

Watch top CIOs discuss how they foster a culture of collaboration within their teams, organizations, local communities—and the far-reaching benefits for everyone involved.

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Creating Your Network
CIO Panel

Making ITIL Part of Your DNA##CIO Panel

Watch top CIOs explain the difference between simply adopting ITIL and truly embracing it, including the roles education, technology and institutional support play in the overall vision.

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Making ITIL Part of Your DNA
CIO Panel

Building a Stellar PMO##CIO Panel

Watch top CIOs discuss what it takes to build a stellar PMO, including staffing and organizational considerations, obtaining institutional buy-in, and how tech can keep the momentum going.

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Building a Stellar PMO
CIO Panel

IT as a Strategic Partner##CIO Panel

Watch top CIOs discuss how they help communicate the value of IT, including the specific methods they’ve used to deliver the message up, down, and across their organizations.

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IT as a Strategic Partner
CIO Panel

Managing Talent & Change##CIO Panel

Watch top CIOs discuss some of the key factors they’ve found for managing talent within their organizations. HINT: There’s a lot more to consider than just what’s on a person’s resume!

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Managing Talent & Change
CIO Panel

Building a High Output Team##CIO Panel

Watch top CIOs discuss how they build high-performance teams at their institutions, including the traits they look for, the metrics they use, and how technology helps them optimize performance.

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Building a High Output Team
CIO Panel

A New Day for Higher Ed IT Support

Kaliegh Belda, Knowledge Coordinator at Western Kentucky University, shares how expanding the university’s knowledge base is having a positive impact on the student experience.

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A New Day for Higher Ed IT Support