Departmental sub-bots offer unmatched flexibility – providing each department control over its workflows while ensuring a unified, seamless experience between all bot interactions. This model simplifies administration, enabling IT to manage policies centrally while allowing teams to tailor automation to their needs. The result – streamlined operations, faster resolutions and a scalable, user-friendly AI ecosystem.
Bots can transfer conversations between each other, driving ticket deflection by intelligently routing requests to specialized sub-bots, and delivering specific content from a broad array of information sources. With AI-powered self-service, users get answers faster, reducing the need for ticket creation. By automating common inquiries and workflows across departments, IT and other responders will see fewer repetitive tickets.
With enterprise bot orchestration, bots can be built and trained by individual departments and transfer conversations across sub-departmental bots as needed based on the conversation. This creates a seamless customer experience. The bots can be trained on intents built based on feedback from interactions, FAQs and workflows across IT, HR and other domains, enabling bots to transfer requests accurately.
You can enable these capabilities through a no-code interface, allowing IT and business teams to configure, update and optimize AI workflows without coding expertise. Admins can manage global settings while departments control their sub-bots, customizing responses and automation. A centralized view provides governance and consistency while maintaining an intuitive, user-friendly experience.
Using enterprise bot orchestration improves end-user satisfaction by providing an intelligent entry point for all support needs. Instead of navigating multiple systems, users can interact with any AI-powered bot. Bots seamlessly interact cross-departmentally with bots in IT, HR and more. This experience delivers faster resolutions, reduces frustration and ensures consistency—improving overall user engagement.
Logan Tong, User Support Specialist
University of North Dakota
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