Service Portal with Knowledge Base 

Save time and resources with self-service.

Drive Down Ticket Volume

Bolster self-service adoption with a strong knowledge base, conversational AI and dynamic automation. Easily create a stellar portal with elastic search, chat, dynamic forms, and automation. Keep your customers happy and eager to self-serve by offering faster resolution with chat and automation.

Increase Self-Service Adoption

A support call costs $22, but self-service costs just $2 per incident. Drive self-service adoption with a stellar, searchable portal, service catalog and knowledge base. Create multiple portals, leverage chat, integrate with business applications and build workflows—all without coding or scripting. 

Easy to Design and Maintain

Quickly spin up portals with a service catalog and knowledge base using an out-of-the-box, no-code configuration engine.  Intuitive no-code design means you can quickly deploy and easily maintain your portal. Store KB articles, link to services and integrate with other systems—for streamlined automation. Adhere to accessibility standards with WCAG 2.1 AA compliance.

Multiple End-User Portals

Configure a self-service portal, knowledge base and service catalog to provide access to information and services from different lines of business or groups within the organization. Service providers can have a sub-page on a portal or a separate client portal with a unique URL and branding. Easily create portals for HR, marketing, facilities or any other team.

Conversational AI & Automation

Imagine a self-service portal that incorporates conversational AI. Take chatbots to a new level with natural language processing, dynamic forms with end-user-driven triggers, multi-channel input and notification, and enterprise system integration to anything from your ERP or Teams/Slack to CRMs, SIS, AD and more. Create meaningful dialog paths with action plans.

Deliver Faster, Better Service

  • Easy to design, without HTML coding
  • Built-in accessibility design for WCAG 2.1 AA compliance
  • Mobile access for end-users and technicians
  • Create departmental service catalogs and portal access points
  • Offer content to non-authenticated users
  • Leverage Knowledge-Centered Service (KCS)
  • Conversational AI chat with NLP and Live Agent Failover
  • Use forms with enterprise integration and automation

Setting up the Service Catalog and 

Knowledge Base is easy.

System Analyst

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Get inspired – stellar service portals drive adoption and reduced ticket volume.

TeamDynamix awards & accolades.

G2 Higher Performer
InfoTech Emotional Footprint
Gartner ITSM quadrant customer choice
InfoTech Quadrant
G2 Best Support

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