Events

Upcoming

Making Enterprise Service Management a Reality

Webinar

June 6, 2023: 2:00 PM EST

IT Service Management (ITSM) platforms can be limited and labor-intensive, which is why public sector IT leaders are looking to move to a broader, more all-encompassing approach – Enterprise Service Management (ESM).

With ESM, entire organizations can work from one unified and connected platform, helping staff access the tools they need faster and easier. But there’s one issue: ITSM platforms are too code heavy to easily deploy ESM without needing more technical resources. As a result, many IT leaders are shifting toward no-code ITSM/ESM deployments.

On June 6, Government Technology and Team Dynamix will cover key findings from a recent survey on Enterprise Service Management and discuss how agencies can make ESM a reality.

Join us to learn:

Key drivers for ESM deployment
Top challenges for IT leaders rolling out ESM
How to gain operational buy-in from departmental leaders
Best practices for plan ESM deployment
How to leverage enterprise integration with ESM workflows

Data Integration and Automation Take Off with iPaaS

Webinar

June 20, 2023: 2:00 PM EST

Ready for an ITSM tech refresh? Use this guide to help your evaluation.

Many organizations continue to manage their IT Service Desk using a rudimentary ticketing platform. However, there is a drive to level-up tech to engage in life-cycle IT Service Management with full support for ITIL including change management, problem management, and asset management. Attend this webinar to hear from IT leaders who have recently gone through an ITSM tech refresh. What were the key criteria they used to evaluate the market – and what can you learn as you embark on your own search?

5 Key Evaluation Pillars for ITSM Platforms

Admin Burden: is this a no-code platform for easy administration?
Self-Service: can you easily create a self-service portal with a knowledge base
Resource Capacity Planning: balancing resources across tickets & projects
Automation: drag & drop workflow to help reduce manual processes
Integration: pre-built integrations to the full ecosystem of applications

Past

"Getting Enterprise Service Management off the Ground"

On-Demand

Many organizations are looking for ways to reduce costs of IT platforms while also improving enterprise wide collaboration. To do this, IT leaders are taking a closer look at true Enterprise Service Management. This webinar will explore the early findings paired with a lively discussion of IT leaders that have been successful in progressing from ITSM to true ESM. Key challenges are emerging that have historically prevented widespread use of ESM which include the potential drain on the IT team, departmental specific requirements being too unique, and a general lack of administrative support.

Today, these challenges can be overcome by leveraging a no-code ITSM/ESM platform that also offers enterprise integration. Attend this webinar to learn more about how to rollout an ESM platform without draining IT budgets and resources. Hear from IT leaders that have successfully gained buy-in and are using ESM in 5 or more groups across the organization.

Key Findings:

39% are challenged by IT team resource drains that have historically prevented adoption.
35% are not able to accommodate the departmental requirements.
35% lack the administrative support for ongoing system management.
34% are lacking enterprise integration within their ITSM/ESM platform.
49% are still managing a code heavy platform that prevents ESM adoption.

IT Automation in 2023: Enabling Innovation and Efficiency

On-Demand

Make Operations Quicker and Easier

IT Automation is fundamental to completing missions, growing businesses, retaining employees, and more.

In this virtual event, learn how automation technologies are evolving; how real organizations using automation find value and overcome deployment challenges; and where it can transform NetOps, SecOps, and business processes.

Topics Include:

The Future of Automation Technologies
What IT Automation Means for Your Organization’s NetOps and SecOps
More on Intent-driven Networking, AI, and Machine Learning

Modernizing IT Service Management in the Public Sector

On Demand

Public Sector IT Leaders Turn Towards Automation to Alleviate Pressure

If you are running an IT service desk in the public sector then you are probably completely overwhelmed by an increase in ticket volume, the proliferation of applications and the consistent struggle to attain and retain IT talent. As a result, many public sector IT leaders are rethinking how they address IT Service delivery. There is an enormous shift toward no-code technology which will in turn reduce the administrative drain of the platforms used to support end-users. By embracing no-code, IT leaders can more quickly deploy automation and workflow, can better manage self-service portals and can efficiently roll out a true enterprise service management strategy.

No-code platforms are not only enabling rapid automation but also integration. By connecting your ecosystem of applications, IT teams can reduce manual input, can improve data integrity and can effectively build out workflows to decrease time spent on manual, mundane tasks – often referred to as “IT Toil”.

Attend this webinar to hear a lively discussion from the front line:

- Deploying a self-service portal to support ‘shift-left’ IT service delivery
- No-code automation & workflow; what to address first?
- Making ESM a reality with rapid deployment of departmental applications
- Reducing the toil for improved talent retention
- Embracing ITIL with a tech platform to support the framework

ITSM Selection Guide: Ready for an ITSM tech refresh? Use this guide to help your evaluation

On-Demand

Ready for an ITSM tech refresh? Use this guide to help your evaluation.

5 Key Evaluation Pillars for ITSM Platforms

Admin Burden: is this a no-code platform for easy administration?
Self-Service: can you easily create a self-service portal with a knowledge base
Resource Capacity Planning: balancing resources across tickets & projects
Automation: drag & drop workflow to help reduce manual processes
Integration: pre-built integrations to the full ecosystem of applications

Modernizing IT Service Management in the Public Sector

On-Demand

Government IT leaders are facing an increasing number of challenges. From the shortage of skilled IT talent to increasing innovation requests to cybersecurity concerns, IT teams must balance resources and budgets carefully to meet the changing needs of governments and constituents.

A modernized IT service management (ITSM) approach that brings tickets and projects together in one view can help agencies to prevent resource strain and to deliver better outcomes. By introducing automation, IT teams can optimize resources and budgets by eliminating time spent on non-value, manual tasks, redundant data entry, and cumbersome system administration.

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.

ESM

Manage service requests and projects across your organization with no coding or scripting.

PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

IT Service Management Vendor Rankings

Enterprise Integration Playbook:

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

TeamDynamix Partership Program

TeamDynamix Ranked 1st by Info Tech

Events

Upcoming

Webinar

June 6, 2023: 2:00 PM EST

Webinar

June 20, 2023: 2:00 PM EST

Past

On-Demand

On-Demand

On Demand

Public Sector IT Leaders Turn Towards Automation to Alleviate Pressure

On-Demand

Ready for an ITSM tech refresh? Use this guide to help your evaluation.

On-Demand

Unified No-code Platform

ITSM – SERVICE MANAGEMENT

PPM – PROJECT PORTFOLIO MANAGEMENT

ESM – ENTERPRISE SERVICE MANAGEMENT

IPAAS – ENTERPRISE INTEGRATION

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