Events

Upcoming

Data Integration & Enterprise Automation - iPaaS

Webinar

Thursday, June 20th, 2024 | 2pm ET / 11am PT

TeamDynamix iPaaS: No-code Data Integration & Automation can help you get started quickly with automating processes like:

  • Automate ticket assignment & routing
  • Self-service Portal automation & ticket routing
  • Active Directory Updates
  • Onboarding Employees
  • User / Group Management

Integrate and transform data between your ERP, CRM, SIS and more with pre-built connectors to systems like Workday, AWS, AD, Azure, Twilio, Ellucian, MUNIS, Salesforce, SendGrid, Twilio and more.

Attend the live webinar & iPaaS demo to see automation take off!

TeamDynamix Logo: ITSM & Project Portfolio Management Software


Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Alicia Van Maanen
Senior Solutions Engineer
TeamDynamix

Supercharge IT Service Management

Webinar

Wednesday, July 17th, 2024 | 1pm ET / 10am PT

Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey?

Join us to find out how you can overcome these obstacles and significantly improve your IT service delivery.

In this webinar, we’ll cover:

  • ITSM Automation Challenges: Common hurdles that can prevent effective automation
  • Benefits of Automation & Integration: Streamline processes, save time, and reduce resource drain
  • Low-Code / No-Code: Benefits of implementing an easy and user-friendly ITSM platform

Don’t miss this opportunity to learn how you can Supercharge your ITSM and drive more efficiency within your organization.

TeamDynamix Logo: ITSM & Project Portfolio Management Software

 

Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research Group

Andrew Graf
Chief Product Officer
TeamDynamix

Kaliegh Belda
AVP, Pre-Sales
TeamDynamix

Making Enterprise Service Management a Reality

Webinar

Tuesday, July 30th, 2024 | 1pm ET / 10am PT

 

In a recent market study conducted with InformationWeek, findings illustrate that IT leaders are looking to mitigate IT team resource drain through ITSM modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.

Key building blocks for ESM include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). However, some challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true ESM deployment.

Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities, Legal and more are able to quickly adopt, deploy and even administer the platform. In this webinar, we’ll go over:

  • Value of a no-code platform for ESM
  • Creating custom workflows, forms, and fields
  • Deploying a stellar service portal
  • Reducing IT team resource drain with automation
  • Gaining buy-in for true ESM deployment
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Speakers

Adam Crichlow
IT Service Desk Manager
Ellsworth Adhesives

Andrew Graf
Chief Product Officer
TeamDynamix

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Past

Supercharging ITSM with Automation

Webinar

Thursday, June 6th, 2024 | 1pm ET / 10am PT

Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey?

Join us to find out how you can overcome these obstacles and significantly improve your IT service delivery.

In this webinar, we’ll cover:

  • ITSM Automation Challenges: Common hurdles that can prevent effective automation
  • Benefits of Automation & Integration: Streamline processes, save time, and reduce resource drain
  • Low-Code / No-Code: Benefits of implementing an easy and user-friendly ITSM platform


Don’t miss this opportunity to learn how you can Supercharge your ITSM and drive more efficiency within your organization.

TeamDynamix Logo: ITSM & Project Portfolio Management Software

 

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Kaliegh Belda
AVP, Pre-Sales
TeamDynamix

Smart Service Management

Webinar

With increased demand from IT teams, leaders are looking for ways to drive efficiencies through Smart Service Management.  From improved self-service to automation to the use of Conversational AI, leaders are adopting modern ITSM platforms to enhance team performance.  Attend this webinar to get real-life examples of how teams are expediting response time, decreasing team drain, and increasing self-service adoption.  Ralph Boelthing, Senior Programs Manager of San Francisco Health Plan (SFHP) will be joining us as we unpack strategies to reduce manual toil and IT drain while increasing self-service adoption and time spent on meaningful end-user support. With over 40 years of experience in IT organizational leadership, Ralph brings a lot of insight to the discussion.

  • Stop spinning your wheels on manual processes
  • Drive self-service adoption with stellar portals
  • Adopt Conversational AI to reduce ticket volume
  • Go beyond IT for full enterprise service expansion
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Speakers

Ralph Boethling
ITS Senior Programs Manager
San Francisco Health Plan

Andrew Graf
Chief Product Officer
TeamDynamix

IT Service Excellence in the Public Sector

On-Demand

From adopting ITIL to embracing automation, learn how IT leaders in the public sector are improving IT Service Desk outcomes. Join for a discussion with Abigail Ferguson, Customer Success Manager for Madison, Wisconsin, and Jon Rike, CIO for Dayton, Ohio, as they share their journeys.

A recent national survey conducted by the Center for Digital Government (CDG) among state and local government IT professionals revealed that only 38% of respondents have either adopted or are in the process of adopting the IT Infrastructure Library (ITIL) framework. The survey also highlights that government IT teams are still grappling with manual service desk tasks along with the mounting workloads and complexity of their current ITSM, compounded by staffing and budget constraints.

In this webinar, we’ll go over:

  • Key challenges for public sector IT teams
  • Top areas for IT service automation in the public sector
  • IT Infrastructure Library (ITIL) adoption and its impact on service desk operations
  • Incorporating AI to reduce ticket volume and enhance efficiency
  • The benefits of a no-code/low-code ITSM platform

Speakers

Abigail Ferguson
Customer Success Manager
City of Madison IT

Jon Rike
Chief Information Officer
City of Dayton

Andrew Graf
Chief Product Officer
TeamDynamix

Bob Bennett
Moderator / Senior Fellow
Center for Digital Government

CIO's Guide to IT Automation: Enabling Innovation & Efficiency

Webinar

Extensive automation and the ability to frequently change strategies are critical to surviving and thriving in today’s hyper-competitive markets. In this virtual event, learn how automation technologies are evolving; how real organizations are using automation to find value and regroup to meet challenges; and where it can transform NetOps, SecOps, and business processes to win the enterprise hunger games.

In this webinar, you will learn:

  • Automation use cases
  • How automation drives competitive advantages and innovation
  • How automation fuels retention strategies
  • How no-code is changing how we automate
  • Why automation increases production speed and efficiency
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Speakers

Rachel Lockett
Pohlad Companies

Andrew Graf
Chief Product Officer
TeamDynamix

Brandon Taylor
Moderator
InformationWeek

Making Enterprise Service a Reality

Webinar

In a recent market study conducted with InformationWeek findings illustrate that IT leaders are looking to mitigate IT Team Resource Drain through ITSM Modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.

Key building blocks for Enterprise Service Modernization include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). Key challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true enterprise service management deployment.

Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities and Legal are able to quickly adopt, deploy and even administer the platform. From quickly building automations to creating integrations across enterprise systems, IT leaders are leveraging no-code platforms to expedite process improvements while reducing the time resources are spending on manual tasks. With a no-code platform, you can easily create new workflows, forms, fields and spin up new applications for various teams such as HR and Facilities – without the need for technical resources.

  • Value of a No-Code Platform for ESM
  • Creating custom workflows, forms, fields
  • Deploying a stellar service portal
  • Reducing IT Team
  • Resource Drain with Automation
  • Gaining buy-in for true ESM deployment
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Speakers

Bill Kleyman
Digital Solutions Strategist

Andrew Graf
Chief Product Officer
TeamDynamix

Radical Automation of ITSM

On-Demand

Are you ready to put time back in the day of your service desk? If you consider how much time is being spent on mundane, manual tasks that can be radically automated, you will find that you have a path forward. Join us as Info-Tech Research Advisory Director, Sandi Conrad and TeamDynamix Chief Product Officer, Andrew Graf dive in and outline the playbook for how you can radically automate service desk tasks.

During this webinar you will:

  • Learn how to identify the top areas to automate
  • Take a deep look at onboarding workflows
  • Supercharge ticket triage & workflows
  • Learn how to to integrate enterprise systems

Learn how many IT leaders are refreshing their ITSM technology to accommodate radical automation.

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Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research Group

Andrew Graf
Chief Product Officer
TeamDynamix

Terry Sweeney
Moderator
InformationWeek

Boost Your IT Service Management

On-Demand

Join us to hear the latest research in IT service management and learn more about how no-code technology is helping to address key challenges in public sector IT environments.

State and local governments are focused on delivering services, both to their own employees and the public. Yet government IT operations largely rely on manual processes to manage and support the applications and technology infrastructure that make service delivery possible.

Throughout the webinar, we’ll unpack these trends and up-to-date information such as:

  • Staffing and budget constraints
  • Top areas for IT service automation
  • IT Infrastructure Library adoption rates
  • Incorporating artificial intelligence (AI) for expedited ticket resolution

Discover how no-code platforms are enabling faster deployment of automation and AI without draining IT resources.

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Leveling Up ITSM in the Public Sector

On-Demand

Public Sector IT Leaders are improving processes and reducing ticket volume by adopting ITSM platforms that align to the ITIL framework.  From better management of change and releases to a cohesive view of tickets and assets, teams can expedite resolution time.  Additional gains can be made with the introduction of better ticket triage and approval workflow.  One platform for the full lifecycle ITSM with Project Portfolio Management allows for better resource capacity planning.

  • Adopting ITIL for Better Service Desk Outcomes
  • Improving Resource Capacity Planning with ITSM & PPM Together
  • Gaining Insight with Root Cause Analysis

Learn how you can improve the IT Service Desk by adopting ITIL along with a single view of ticket and project work.

govtech
The IT Service Desk of the Future

On-Demand

The IT Service Desk is changing—and changing fast. As IT leaders embrace automation and AI, the applications are endless—from streamlined workflow to expedited end-user support. Join us as we dive into these topics with technology enthusiast and Digital Solutions Strategist, Bill Kleyman along with TeamDynamix’s Chief Product Officer, Andrew Graf.

1. What are you doing today that can be automated?
2. What integration do you need to reduce redundant data entry?
3. How can you spread this out to other groups like HR & Facilities?
4. Are you able to drive more self-service adoption?
5. What will be the impact of AI on chat and self-service?

From the very initial stages of ‘shift-left’ to the more emergent use of Conversational AI and automation, the IT Service Desk is rapidly evolving.  

Discover the power of enterprise-wide automation and how to level-up your tech for reduced IT team resource drain!

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Speakers

Bill Kleyman
Millennial Technology Digital Solutions Strategist

Andrew Graf
Chief Product Officer
TeamDynamix

Terry Sweeney
Moderator
InformationWeek

Going Beyond IT - How to Make ESM a Reality

On-Demand

Amidst increasing demands on IT teams and budget constraints heading into 2024, many IT leaders are looking for ways to work smarter – leveraging no-code software, integrations hubs and automation. When it comes to IT Service Management (ITSM) platforms, many teams are looking to improve the lives (and productivity) or their IT service desk techs. These teams often support multiple systems for HR, marketing, facilities and more, in addition to the IT technology and tools. With Enterprise Service Management (ESM) you can ease the drain on your IT resources and improve service outcomes.

Join us as Info-Tech analyst Sandi Conrad and Andrew Graf, Chief Product Officer at TeamDynamix, walk through key market trends and a simplified roadmap for ESM adoption. 

You’ll leave knowing:

  1. Key drivers for ESM and how to make your business case
  2. Primary departmental areas to target for ESM expansion
  3. ESM Shopper’s guide that includes all you need to know
  4. Why no-code matters – enabling the enterprise
  5. How to build an enterprise integration strategy
  6. How to use no-code tools to automate across enterprise systems
informationweek-logo-min

 

Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research Group

Andrew Graf
Chief Product Officer
TeamDynamix

Terry Sweeney
Moderator
InformationWeek

Making Enterprise Service Management a Reality

On-Demand

IT Service Management (ITSM) platforms can be limited and labor-intensive. As a result, public sector IT leaders are looking to move to a broader, more all-encompassing approach. One solution? Enterprise Service Management (ESM).

ESM has allowed entire organizations to work from one unified and connected platform, helping staff access the tools they need easier and faster. But there’s one issue: ITSM platforms are too code heavy to easily deploy ESM without needing more technical resources. Therefore, many IT leaders are shifting toward no-code ITSM/ESM deployments.

This webinar will cover key findings from a recent survey on Enterprise Service Management and discuss how agencies can make ESM a reality.

Join MeriTalk and TeamDynamix to explore:

  • Key drivers for ESM deployment
  • Top challenges for IT leaders rolling out ESM
  • How to gain operational buy-in from departmental leaders
  • Best practices to plan for ESM deployment
  • How to leverage enterprise integration with ESM workflows
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Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Kaliegh Belda
AVP, Pre-Sales
TeamDynamix

John Thomas Flynn
Moderator / Senior Advisor of Govt. Programs
Government Programs, MeriTalk

Radical Automation of ITSM: A Strategic Playbook with Info-Tech Analyst

On-Demand

Radical Automation of ITSM

Are you ready to put time back in the day of your service desk? If you consider how much time is being spent on mundane, manual tasks that can be radically automated, you will find that you have a path forward. Join us as we host Info-Tech Research Advisory Director, Sandi Conrad as she outlines the playbook for how you can radically automate many service desk tasks:

  • Identify the top areas to automate (password resets, onboarding…).
  • Create a playbook for how to automate each task.
  • Leverage no-code integration & workflow technology.
  • Gain enterprise buy-in for cross-functional automation.

Learn how many IT leaders are refreshing their ITSM technology to accommodate radical automation.

Info-Tech-Research-Group-logo
Connecting the Campus with iPaaS

On-Demand

This webinar is a part of the EDUCAUSE Industry & Campus Solutions series.

The team at Western University of Health Sciences realized significant productivity gains by introducing no-code data integration and automation. They began by using iPaaS to automate simple tasks like automatic VPN access for approved users, keeping assets up to date, and reconciling data between Active Directory and their SIS. Once they had the hang of things, they took this further―creating on/off-boarding workflows and more.

Attend this webinar to hear David Mitchell, Systems Administrator for Western University of Health Sciences, discuss how the team thinks about areas to target for data integration and automation. Gain a better view of use cases and a roadmap for further workflows.

Outcomes:

  • Learn how no-code iPaaS is accelerating data integration.
  • Build an automation roadmap.
  • Identify key use cases for higher education.
  • Understand enterprise connectivity in order to gain control of API usage.
Educause Logo

 

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Jennifer Chi
Principal Solutions Engineer
TeamDynamix

Terry Sweeney
Moderator
InformationWeek

Making Enterprise Service Management a Reality

On-Demand

IT Service Management (ITSM) platforms can be limited and labor-intensive, which is why public sector IT leaders are looking to move to a broader, more all-encompassing approach – Enterprise Service Management (ESM). 

With ESM, entire organizations can work from one unified and connected platform, helping staff access the tools they need faster and easier. But there’s one issue: ITSM platforms are too code heavy to easily deploy ESM without needing more technical resources. As a result, many IT leaders are shifting toward no-code ITSM/ESM deployments.

On June 6, Government Technology and Team Dynamix will cover key findings from a recent survey on Enterprise Service Management and discuss how agencies can make ESM a reality.

Join us to learn: 

  • Key drivers for ESM deployment
  • Top challenges for IT leaders rolling out ESM
  • How to gain operational buy-in from departmental leaders
  • Best practices for plan ESM deployment 
  • How to leverage enterprise integration with ESM workflows
govtech

 

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Kaliegh Belda
AVP, Pre-Sales
TeamDynamix

Curt Wood
Moderator / Senior Fellow
Center for Digital Government

Smart Service Management for Public Sector

On-Demand

In the ever-evolving landscape of IT, leaders are in the midst of intense strategizing for the years ahead – beyond 2024. It’s a period filled with budgetary considerations, tech strategy blueprints, and the critical evaluation of ongoing projects. The hot topics dominating these discussions are automation, AI, and security, closely rivaled by the pressing issue of IT resource limitations.  

As IT leaders in the public sector strive to meet the evolving needs of end-users while keeping a close eye on budgets, many are looking to improve pivotal aspects of their function, like the IT Service Desk. Are your technological foundations robust enough to cater to the surging demands on the horizon?

In this webinar, we’ll explore:

•    Embracing the Impact of Automation on IT Service Efficiency

•    Maximizing the Potential of Service Portals

•    Conversational AI: Automated Issue Resolution

•    Beyond IT: Leveraging ESM

•    Unifying Work Management in a Holistic View

govtech

 

Speakers

Dusty Borchardt
Business Systems Manager
Oklahoma City

Jon Rike
Chief Information Officer
City of Dayton

Andrew Graf
Chief Product Officer
TeamDynamix

Sean McSpaden
Moderator / Senior Fellow
Center for Digital Government

Getting Enterprise Service Management off the Ground

On-Demand

Many organizations are looking for ways to reduce costs of IT platforms while also improving enterprise wide collaboration. To do this, IT leaders are taking a closer look at true Enterprise Service Management. This webinar will explore the early findings paired with a lively discussion of IT leaders that have been successful in progressing from ITSM to true ESM. Key challenges are emerging that have historically prevented widespread use of ESM which include the potential drain on the IT team, departmental specific requirements being too unique, and a general lack of administrative support. 

Today, these challenges can be overcome by leveraging a no-code ITSM/ESM platform that also offers enterprise integration. Attend this webinar to learn more about how to rollout an ESM platform without draining IT budgets and resources. Hear from IT leaders that have successfully gained buy-in and are using ESM in 5 or more groups across the organization.

Key Findings:

  • 39% are challenged by IT team resource drains that have historically prevented adoption.
  • 35% are not able to accommodate the departmental requirements.
  • 35% lack the administrative support for ongoing system management.
  • 34% are lacking enterprise integration within their ITSM/ESM platform.
  • 49% are still managing a code heavy platform that prevents ESM adoption.
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Speakers

Keyon Farrier
Legal Supply Chain Services

Andrew Graf
Chief Product Officer
TeamDynamix

Terry Sweeney
Moderator
InformationWeek

Evolution in ITSM: Navigating the New Horizon

On-Demand

In the ever-evolving landscape of IT, leaders are in the midst of intense strategizing for the years ahead – beyond 2024. It’s a period filled with budgetary considerations, tech strategy blueprints, and the critical evaluation of ongoing projects. The hot topics dominating these discussions are automation, AI, and security, closely rivaled by the pressing issue of IT resource limitations.

As IT visionaries strive to unlock the secrets of successful budget management and optimal resource allocation, their laser focus turns to pivotal aspects like the IT Service Desk. Are your technological foundations robust enough to cater to the surging demands on the horizon?

Tune in to gain invaluable insights into the imminent challenges IT Service Desks will confront in the coming years, and explore effective strategies to tackle the mounting demand head-on!

In this webinar, we’ll explore:

•    Embracing the Impact of Automation on IT Service Efficiency

•    Maximizing the Potential of Service Portals

•    Conversational AI: Automated Issue Resolution

•    Beyond IT: Leveraging ESM

•    Unifying Work Management in a Holistic View

informationweek-logo-min

 

Speakers

Keyon Farrier
Legal Supply Chain Services

Andrew Graf
Chief Product Officer
TeamDynamix

Terry Sweeney
Moderator
InformationWeek

Is Your IT Service Desk Overwhelmed?  5 Key Areas to Focus for ITSM Modernization

On-Demand

As many IT leaders know, IT team resource drain is real, and it is impacting many different functions across the team – especially the IT Service Desk. With most organizations now supporting between 200-300 different applications, the team is struggling to keep up with demand. There is often an increase in project work along with an increase in ticket volume. So how can ITSM tech advancements help to address these challenges?

TeamDynamix and InformationWeek conducted a market study “The State of IT Team Resource Drain” to identify key areas that can benefit from ITSM modernization. From better self-service portals, improved triage and workflow, to true data integration and enterprise automation are having an impact – helping to save as much as 2-3 months / technician. Join this webinar to review the study findings and to hear how companies are addressing these challenges with Smart Service Management.

In this webinar, we’ll explore:

  • Where does the time go
  • Where is IT team drain coming from
  • What can we automate
  • How do you best drive self-service adoption
  • Engaging in resource capacity planning
  • Improving team visibility and collaboration
 
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Speakers

Keyon Farrier
Legal Supply Chain Services

Andrew Graf
Chief Product Officer
TeamDynamix

Terry Sweeney
Moderator
InformationWeek

IT Service Management in 2024 and Beyond

On-Demand

As IT leaders look to embrace automation and AI, many are finding new an innovation application across key functions such as the IT Service Desk. With most technicians spending 2-3 months a year on manual tasks, automation is taking the lead to help reduce time spent on routine processes such as password resets and onboarding new employees. By integrating this automation with self-service and Conversational AI – IT support desks can put the power in the hands of their end-users. Driving an increased use of self-service as it starts to encompass the use of new innovative natural language processors, back-end system integration and automation. As we look forward to 2024 and beyond, where will we see the biggest benefits? Join this lively discussion to be part of the conversation.

In this webinar, we’ll explore:

  • How is automation changing the IT Service Desk?
  • What will tech-savvy end-users expect from Self Service?
  • Expanding beyond IT to other groups like HR & Facilities
  • How will AI change the way we chat?
  • What will change over the next 2-5 years?
 
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Speakers

Brandon McNeely, CSIS, BSIT, MBA-IT
IT Manager – Infrastructure and Support
Great Eastern Resort Management

Andrew Graf
Chief Product Officer
TeamDynamix

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

Product-People-ITSM
ITSM

Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.

Product-People-ESM
ESM

Manage service requests and projects across your organization with no coding or scripting.

Product-People-PPM
PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

Product-People-iPaaS
iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

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EDUCATIONAL WEBINAR REPLAY

Automate the Mundane:  Take IT automation to a new level with iPaaS

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