Events

Upcoming

Is Your IT Service Desk Overwhelmed? 5 Key Areas to Focus for ITSM Modernization

Webinar

November 13, 2023 at 1pm ET

As many IT leaders know, IT team resource drain is real, and it is impacting many different functions across the team – especially the IT Service Desk. With most organizations now supporting between 200-300 different applications, the team is struggling to keep up with demand. There is often an increase in project work along with an increase in ticket volume. So how can ITSM tech advancements help to address these challenges?

TeamDynamix and InformationWeek conducted a market study “The State of IT Team Resource Drain” to identify key areas that can benefit from ITSM modernization. From better self-service portals, improved triage and workflow, to true data integration and enterprise automation are having an impact – helping to save as much as 2-3 months / technician. Join this webinar to review the study findings and to hear how companies are addressing these challenges with Smart Service Management.

When you attend this webinar, we will explore:

Where does the time go
Where is IT team drain coming from
What can we automate
How do you best drive self-service adoption
Engaging in resource capacity planning
Improving team visibility and collaboration

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Keyon Farrier
Legal Supply chain Services

Terry sweeney
Moderator
InformationWeek

IT Service Management in 2024 and Beyond

Webinar

December 4, 2023 at 1pm EST

As IT leaders look to embrace automation and AI, many are finding new an innovation applications across key functions such as the IT Service Desk. With most technicians spending 2-3 months a year on manual tasks, automation is taking the lead to help reduce time spent on routine processes such as password resets and onboarding new employees. By integrating this automation with self-service and Conversational AI – IT support desks can put the power in the hands of their end-users. Driving an increased use of self-service as it starts to encompass the use of new innovative natural language processors, back-end system integration and automation. As we look forward to 2024 and beyond, where will we see the biggest benefits? Join this lively discussion to be part of the conversation.

When you attend this webinar, we will explore:

How is automation changing the IT Service Desk?
What will tech-savvy end-users expect from Self Service?
Expanding beyond IT to other groups like HR & Facilities
How will AI change the way we chat?
What will change over the next 2-5 years?

Speakers

Brandon McNeely, CSIS, BSIT, MBA-IT
IT Manager – Infrastructure and Support
Great Eastern Resort Management

Andrew Graf
Chief Product Officer
TeamDynamix

Past

Going Beyond IT - How to Make ESM a Reality

On-Demand

IT leaders are grappling with increased demand for their teams while facing budget constraints which means many are looking for ways to work smarter by leveraging no-code platforms, integration hubs, and automation. When it comes to IT Service Management (ITSM) platforms, many teams are looking for improved productivity of their IT Service Desk tech. Meanwhile, these same teams are often supporting multiple similar point systems for HR, Marketing, Facilities, and more. In comes Enterprise Service Management.

Join us as Principal Advisory Director Sandi Conrad joins TeamDynamix Andrew Graf, Chief Product Officer to walk through key market trends and a simplified roadmap for ESM adoption.

When you attend this webinar, we will explore:

• Key Drivers for ESM; making the business case

• Primary departmental areas to target for ESM expansion

• ESM Shopper’s guide – what do you need to know

• Building an enterprise integration strategy

• Using no-code to automate across enterprise systems

Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research Group

Andrew Graf
Chief Product Officer
TeamDynamix

Making Enterprise Service Management a Reality

On-Demand

IT Service Management (ITSM) platforms can be limited and labor-intensive. As a result, public sector IT leaders are looking to move to a broader, more all-encompassing approach. One solution? Enterprise Service Management (ESM).

ESM has allowed entire organizations to work from one unified and connected platform, helping staff access the tools they need easier and faster. But there’s one issue: ITSM platforms are too code heavy to easily deploy ESM without needing more technical resources. Therefore, many IT leaders are shifting toward no-code ITSM/ESM deployments.

This webinar will cover key findings from a recent survey on Enterprise Service Management and discuss how agencies can make ESM a reality.

Join MeriTalk and TeamDynamix to explore:

Key drivers for ESM deployment
Top challenges for IT leaders rolling out ESM
How to gain operational buy-in from departmental leaders
Best practices to plan for ESM deployment
How to leverage enterprise integration with ESM workflows

Radical Automation of ITSM: A Strategic Playbook with Info-Tech Analyst

On-Demand

Radical Automation of ITSM

Are you ready to put time back in the day of your service desk? If you consider how much time is being spent on mundane, manual tasks that can be radically automated, you will find that you have a path forward. Join us as we host Info-Tech Research Advisory Director, Sandi Conrad as she outlines the playbook for how you can radically automate many service desk tasks:

Identify the top areas to automate (password resets, onboarding…).
Create a playbook for how to automate each task.
Leverage no-code integration & workflow technology.
Gain enterprise buy-in for cross-functional automation.

Learn how many IT leaders are refreshing their ITSM technology to accommodate radical automation.

Connecting the Campus with iPaaS

On-Demand

This webinar is a part of the EDUCAUSE Industry & Campus Solutions series.

The team at Western University of Health Sciences realized significant productivity gains by introducing no-code data integration and automation. They began by using iPaaS to automate simple tasks like automatic VPN access for approved users, keeping assets up to date, and reconciling data between Active Directory and their SIS. Once they had the hang of things, they took this further―creating on/off-boarding workflows and more.

Attend this webinar to hear David Mitchell, Systems Administrator for Western University of Health Sciences, discuss how the team thinks about areas to target for data integration and automation. Gain a better view of use cases and a roadmap for further workflows.

Outcomes:

Learn how no-code iPaaS is accelerating data integration.
Build an automation roadmap.
Identify key use cases for higher education.
Understand enterprise connectivity in order to gain control of API usage.

Making Enterprise Service Management a Reality

On-Demand

IT Service Management (ITSM) platforms can be limited and labor-intensive, which is why public sector IT leaders are looking to move to a broader, more all-encompassing approach – Enterprise Service Management (ESM).

With ESM, entire organizations can work from one unified and connected platform, helping staff access the tools they need faster and easier. But there’s one issue: ITSM platforms are too code heavy to easily deploy ESM without needing more technical resources. As a result, many IT leaders are shifting toward no-code ITSM/ESM deployments.

On June 6, Government Technology and Team Dynamix will cover key findings from a recent survey on Enterprise Service Management and discuss how agencies can make ESM a reality.

Join us to learn:

Key drivers for ESM deployment
Top challenges for IT leaders rolling out ESM
How to gain operational buy-in from departmental leaders
Best practices for plan ESM deployment
How to leverage enterprise integration with ESM workflows

"Getting Enterprise Service Management off the Ground"

On-Demand

Many organizations are looking for ways to reduce costs of IT platforms while also improving enterprise wide collaboration. To do this, IT leaders are taking a closer look at true Enterprise Service Management. This webinar will explore the early findings paired with a lively discussion of IT leaders that have been successful in progressing from ITSM to true ESM. Key challenges are emerging that have historically prevented widespread use of ESM which include the potential drain on the IT team, departmental specific requirements being too unique, and a general lack of administrative support.

Today, these challenges can be overcome by leveraging a no-code ITSM/ESM platform that also offers enterprise integration. Attend this webinar to learn more about how to rollout an ESM platform without draining IT budgets and resources. Hear from IT leaders that have successfully gained buy-in and are using ESM in 5 or more groups across the organization.

Key Findings:

39% are challenged by IT team resource drains that have historically prevented adoption.
35% are not able to accommodate the departmental requirements.
35% lack the administrative support for ongoing system management.
34% are lacking enterprise integration within their ITSM/ESM platform.
49% are still managing a code heavy platform that prevents ESM adoption.

"Evolution in ITSM: Navigating the New Horizon"

On-Demand

In the ever-evolving landscape of IT, leaders are in the midst of intense strategizing for the years ahead – beyond 2024. It’s a period filled with budgetary considerations, tech strategy blueprints, and the critical evaluation of ongoing projects. The hot topics dominating these discussions are automation, AI, and security, closely rivaled by the pressing issue of IT resource limitations.

As IT visionaries strive to unlock the secrets of successful budget management and optimal resource allocation, their laser focus turns to pivotal aspects like the IT Service Desk. Are your technological foundations robust enough to cater to the surging demands on the horizon?

Tune in to gain invaluable insights into the imminent challenges IT Service Desks will confront in the coming years, and explore effective strategies to tackle the mounting demand head-on!

When you attend this webinar, we will explore:

• Embracing the Impact of Automation on IT Service Efficiency

• Maximizing the Potential of Service Portals

• Conversational AI: Automated Issue Resolution

• Beyond IT: Leveraging ESM

• Unifying Work Management in a Holistic View

Smart Service Management for Public Sector

On-Demand

As IT leaders in the public sector strive to meet the evolving needs of end-users while keeping a close eye on budgets, many are looking to improve pivotal aspects of their function, like the IT Service Desk. Are your technological foundations robust enough to cater to the surging demands on the horizon?

When you attend this webinar, we will explore:

• Embracing the Impact of Automation on IT Service Efficiency

• Maximizing the Potential of Service Portals

• Conversational AI: Automated Issue Resolution

• Beyond IT: Leveraging ESM

• Unifying Work Management in a Holistic View

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.

ESM

Manage service requests and projects across your organization with no coding or scripting.

PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

EDUCATIONAL WEBINAR REPLAY

Automate the Mundane: Take IT automation to a new level with iPaaS

IT Service Management Vendor Rankings

Enterprise Integration Playbook:

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

TeamDynamix Partership Program

TeamDynamix Ranked 1st by Info Tech

Events

Upcoming

Webinar

Speakers

Webinar

Speakers

Past

On-Demand

Speakers

On-Demand

On-Demand

Radical Automation of ITSM

On-Demand

On-Demand

On-Demand

On-Demand

On-Demand

Unified No-code Platform

ITSM – SERVICE MANAGEMENT

CAI – CONVERSATIONAL AI

PPM – PROJECT PORTFOLIO MANAGEMENT

ESM – ENTERPRISE SERVICE MANAGEMENT

IPAAS – ENTERPRISE INTEGRATION

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