TeamDynamix Events

Join us at an upcoming event to gain new skills, expand your network and connect with the TeamDynamix Community.

Upcoming Events

Speakers

Jon Rike
CIO
City of Dayton

Lisa Faison
CIO
City of Goodyear

Andrew Graf
Chief Product Officer
TeamDynamix

WEBINAR

Unlock Modern IT Service Desks:
City of Dayton & City of Goodyear’s Success

Thursday, Oct. 17 | 2pm ET / 11am PT

Join our webinar with IT leaders from the City of Dayton and City of Goodyear as they share their journeys in modernizing IT service desks. Learn how they overhauled their systems, from streamlining workflows and automating tasks to enhancing self-service tools. Discover how they are expanding these solutions to HR and Procurement and other groups, to achieve higher efficiency and better employee satisfaction.

Key Takeaways:

  • Improved workflows and automation for better efficiency.
  • Boosting productivity with self-service tools.
  • Expanding service management to HR and Procurement.
  • Lessons from large-scale Enterprise Service Management (ESM) implementation.
  • Real results: Increased visibility and enhanced outcomes.
Get inspired and find practical insights for your own modernization journey!

Speakers

Doug Rupp
Lead IT Project Manager
Faith Regional Health Services

Emily Krohn
Director of IT
Faith Regional Health Services

Andrew Graf
Chief Product Officer
TeamDynamix

WEBINAR

A One Stop Shop for IT Service
& Project Management

Wednesday, Oct. 23 | 1pm ET / 10am PT

In a recent market study conducted with InformationWeek, findings reveal that IT leaders are prioritizing ITSM modernization to reduce the strain on IT team resources. By unifying ITSM and PPM, these leaders can better allocate workloads across both tickets and projects, optimizing team efficiency. Key building blocks for modernizing IT services include adopting ITIL practices, increasing the use of automation, and enhancing reporting, dashboards, project intake, and governance to minimize resource drain. However, staffing and budget constraints remain key challenges, fueling the growing adoption of no-code platforms that integrate ITSM and PPM into a single solution.

Discover how no-code ITSM platforms are changing the IT Service Desk. From automating workflows to integrating systems across the enterprise, IT leaders are using no-code technology to accelerate process improvements and reduce the time spent on manual tasks. With a no-code platform, you can easily create workflows, forms, fields and even new applications for teams like HR and Facilities—without needing technical resources.

In this webinar, you’ll hear directly from Doug Rupp, Lead IT Project Manager, and Emily Krohn, Director of Information Technology, both from Faith Regional Health Services—one of the Top 20 Rural Community Hospitals nationwide.

  • Why Tickets & Projects Belong Together
  • Value of a No-Code Platform
  • Reducing IT Team Resource Drain with Automation
  • Improving Project Intake and Prioritization
  • Adopting ITIL and Optimizing the Knowledge Base
TeamDynamix Solutions

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Alicia Van Maanen
Sr. Solutions Engineer
TeamDynamix

WEBINAR

Data Integration & Enterprise Automation

WEDNESDAY, OCT. 30 | 2pm ET / 11am PT

TeamDynamix iPaaS: No-code Data Integration & Automation can help you get started quickly with automating processes like onboarding and password resets.  

 

Integrate and transform data between your ERP, CRM, SIS and more with pre-built connectors to systems like Workday, AWS, AD, Azure, Twilio, Ellucian, MUNIS, Salesforce, SendGrid, Twilio and more. Attend the live webinar & iPaaS demo to see automation take off!

  • Automate ticket assignment & routing
  • Self-service Portal automation & ticket routing
  • Active Directory Updates
  • Onboarding Employees
  • User / Group Management

Past Events

TeamDynamix Solutions

Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Radical Automation of ITSM

IT leaders are increasingly turning to automation to prevent burnout and deliver faster, higher-quality service. With 58% of IT teams spending weeks or even months on routine tasks, no-code automation offers a transformative solution. Whether it’s onboarding employees, resetting passwords, or updating Active Directory, there are numerous opportunities to reduce the drain on IT teams. Are you ready to free up valuable time for your service desk?

Join us for an insightful webinar with Info-Tech Research Advisory Director, Sandi Conrad as she dives into a comprehensive playbook for radically automating service desk tasks:

  • Identify key areas for automation, such as password resets and onboarding
  • Develop a playbook for automating each task
  • Utilize no-code integration and workflow technologies
  • Secure enterprise-wide buy-in for cross-functional automation
TeamDynamix Solutions

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Kaliegh Belda
AVP, Pre-Sales
TeamDynamix

ON-DEMAND WEBINAR

IT Service Desk of the Future

As IT leaders embrace automation and AI, the potential applications are vast – from streamlining workflows to enhancing end-user support.

 

Join us for a discussion on the evolving landscape of IT Service Desks. We’ll explore key topics such as the shift-left approach, the rise of Conversational AI, and the impact of automation on IT resource management.

  • How radical automation is reducing IT resource drain
  • The advantages of no-code technology
  • Self-service with Conversational AI
  • Going beyond IT to adopt true Enterprise Service Management

Speakers

Richard Calkins
Director of IT
City of Ft. Myers

Bill Kleyman
Digital Solutions Strategist

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

IT Service Desk of the Future

As IT leaders embrace automation and AI, the applications are endless – from streamlined workflow to expedited end-user support.

Join us as we discuss these topics with Richard Calkins, Director of Information Technology at the City of Fort Myers, and technology enthusiast Bill Kleyman.

Richard Calkins, a seasoned technology leader with over 25 years of experience, will share insights from his work in advancing the City of Fort Myers’ technological infrastructure. Bill Kleyman brings a wealth of experience in enterprise technology—adding a unique perspective to the conversation.

From the initial stages of ‘shift-left’ to the more emergent use of Conversational AI and automation, the IT Service Desk is rapidly evolving. We’ll explore:

  • How radical automation is reducing IT resource drain
  • The advantages of no-code technology
  • Self-service with Conversational AI
  • Going beyond IT to adopt true Enterprise Service Management

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Jennifer Chi
Principal Solutions Engineer
TeamDynamix

WEBINAR

A New Way to Chat: Conversational AI with Enterprise Automation

Thursday, August 22
Session 1 - 1:30pm ET | Session 2 - 2pm et

Virtual Event by InformationWeek and ITPro Today

 

Tired of traditional chat bots? Come see what all the fuss is about and we’ll show you a new way forward… and a new way to chat.

We understand that traditional chatbots fall short, and that is why we built Conversational AI based on the MS Natural Language Processor. With the insight of millions of IT ticket records, we can better match intent data and help you action the queries with an underlying integration & automation layer. TeamDynamix Conversational AI will help you take your IT Service to a new level.

  • Leverage the MS Natural Language Processor

  • Pre-loaded with IT Intent Data

  • Incorporate Forms, Integration & Workflow

  • Multi-channel chat with Live Agent Failover

TeamDynamix Solutions

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Kaliegh Belda
AVP, Pre-Sales
TeamDynamix

ON-DEMAND WEBINAR

Making ESM a Reality

IT leaders are striving to alleviate IT team resource drain through IT Service Management (ITSM) modernization. By extending ITSM across the enterprise and incorporating automation, these leaders can optimize their teams by minimizing inefficiencies and manual tasks.

Join us for an insightful webinar where we will explore how you can make Enterprise Service Management (ESM) a reality. Learn how these no-code ITSM/ESM platforms are transforming team operations and empowering departments to quickly adopt, deploy and manage their service management solutions effectively!

  • Value of a no-code platform for ESM
  • Creating custom workflows, forms and fields
  • Deploying a stellar service portal
  • Reducing IT team resource drain with automation
  • Gaining buy-in for true ESM deployment

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

Sean McSpaden
Senior Fellow​
Center for Digital Government​

ON-DEMAND WEBINAR

From Manual to Modern: Addressing Tech Challenges with IT Service Management

State and local governments are feeling the pressure to deliver superior online services for their constituents. To meet these digital service demands, agencies are launching numerous applications and portals. However, many of these organizations struggle to fill open IT positions, which slows down modernization efforts and overloads existing IT teams. IT Service Management (ITSM) can alleviate these workforce gaps. A cloud-based ITSM strategy gives resource-constrained organizations an efficient, holistic way to solve their tech challenges.

Join Government Technology and TeamDynamix for an insightful webinar where we’ll delve into the latest findings from the Center for Digital Government’s national survey of state and local IT professionals. We’ll uncover actionable steps to enhance your IT operations and solve your service and project management challenges.

Here’s what’s in store:

  • Actionable Insights: Discover practical ways to streamline IT service management – from adopting no-code to leveraging automation – enhancing service delivery for both employees and the public.
  • Expert Analysis: Gain access to data-driven insights from a national survey, highlighting common challenges and innovative solutions in ITSM.
  • Resource Optimization: Learn how cloud-based ITSM strategies can help bridge workforce gaps, making your IT operations more efficient and effective.

Speakers

Adam Crichlow
IT Service Desk Manager
Ellsworth Adhesives

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Making Enterprise Service Mgmt. a Reality

In a recent market study conducted with InformationWeek, findings illustrate that IT leaders are looking to mitigate IT team resource drain through ITSM modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.

 

Key building blocks for ESM include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). However, some challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true ESM deployment.

 

Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities, Legal and more are able to quickly adopt, deploy and even administer the platform. In this webinar, we’ll go over:

  • Value of a no-code platform for ESM
  • Creating custom workflows, forms, and fields
  • Deploying a stellar service portal
  • Reducing IT team resource drain with automation
  • Gaining buy-in for true ESM deployment
TeamDynamix Solutions

Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research Group

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Supercharge IT Service Management

Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey? Join us to find out how you can overcome these obstacles and significantly improve your IT service delivery.

  • ITSM Automation Challenges: Common hurdles that can prevent effective automation
  • Benefits of Automation & Integration: Streamline processes, save time, and reduce resource drain
  • Low-Code / No-Code: Benefits of implementing an easy and user-friendly ITSM platform

Speakers

Ralph Boethling
ITS Senior Programs Mgr.
San Francisco Health Plan

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Smart Service Management

With increased demand from IT teams, leaders are looking for ways to drive efficiencies through Smart Service Management.  From improved self-service to automation to the use of Conversational AI, leaders are adopting modern ITSM platforms to enhance team performance.  Attend this webinar to get real-life examples of how teams are expediting response time, decreasing team drain, and increasing self-service adoption.  Ralph Boelthing, Senior Programs Manager of San Francisco Health Plan (SFHP) will be joining us as we unpack strategies to reduce manual toil and IT drain while increasing self-service adoption and time spent on meaningful end-user support. With over 40 years of experience in IT organizational leadership, Ralph brings a lot of insight to the discussion.

  • Stop spinning your wheels on manual processes
  • Drive self-service adoption with stellar portals
  • Adopt Conversational AI to reduce ticket volume
  • Go beyond IT for full enterprise service expansion

Speakers

Abigail Ferguson
Customer Success Manager
City of Madison IT

Jon Rike
Chief Information Officer
City of Dayton

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

IT Service Excellence in the Public Sector

From adopting ITIL to embracing automation, learn how IT leaders in the public sector are improving IT Service Desk outcomes. Join for a discussion with Abigail Ferguson, Customer Success Manager for Madison, Wisconsin, and Jon Rike, CIO for Dayton, Ohio, as they share their journeys.

A recent national survey conducted by the Center for Digital Government (CDG) among state and local government IT professionals revealed that only 38% of respondents have either adopted or are in the process of adopting the IT Infrastructure Library (ITIL) framework. The survey also highlights that government IT teams are still grappling with manual service desk tasks along with the mounting workloads and complexity of their current ITSM, compounded by staffing and budget constraints.

  • Key challenges for public sector IT teams
  • Top areas for IT service automation in the public sector
  • IT Infrastructure Library (ITIL) adoption and its impact on service desk operations
  • Incorporating AI to reduce ticket volume and enhance efficiency
  • The benefits of a no-code/low-code ITSM platform

Speakers

Rachel Lockett
Pohlad Companies

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

CIOs Guide to IT Automation

Extensive automation and the ability to frequently change strategies are critical to surviving and thriving in today’s hyper-competitive markets. In this virtual event, learn how automation technologies are evolving; how real organizations are using automation to find value and regroup to meet challenges; and where it can transform NetOps, SecOps, and business processes to win the enterprise hunger games.

  • Automation use cases
  • How automation drives competitive advantages and innovation
  • How automation fuels retention strategies
  • How no-code is changing how we automate
  • Why automation increases production speed and efficiency

Speakers

Bill Kleyman
Digital Solutions Strategist

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Making Enterprise Service a Reality

In a recent market study conducted with InformationWeek findings illustrate that IT leaders are looking to mitigate IT Team Resource Drain through ITSM Modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.

 

Key building blocks for Enterprise Service Modernization include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). Key challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true enterprise service management deployment.

 

Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities and Legal are able to quickly adopt, deploy and even administer the platform. From quickly building automations to creating integrations across enterprise systems, IT leaders are leveraging no-code platforms to expedite process improvements while reducing the time resources are spending on manual tasks. With a no-code platform, you can easily create new workflows, forms, fields and spin up new applications for various teams such as HR and Facilities – without the need for coding.

  • Value of a No-Code Platform for ESM
  • Creating custom workflows, forms, fields
  • Deploying a stellar service portal
  • Reducing IT Team
  • Resource Drain with Automation
  • Gaining buy-in for true ESM deployment

Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research Group

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Radical Automation

Are you ready to put time back in the day of your service desk? If you consider how much time is being spent on mundane, manual tasks that can be radically automated, you will find that you have a path forward. Join us as Info-Tech Research Advisory Director, Sandi Conrad and TeamDynamix Chief Product Officer, Andrew Graf dive in and outline the playbook for how you can radically automate service desk tasks.

  • Learn how to identify the top areas to automate
  • Take a deep look at onboarding workflows
  • Supercharge ticket triage & workflows
  • Learn how to integrate enterprise systems

Experience TeamDynamix Today

Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.