Join us at an upcoming event to gain new skills, expand your network and connect with the TeamDynamix Community.
Speakers
Snow Tempest
Research Manager, ITSM
IDC
Is your ITSM maturity keeping pace with your organization’s evolving demands?
Join us for an insightful webinar where IDC explores the steps necessary to bridge the ITSM maturity gap and unlock greater service efficiency. This session will provide a comprehensive look at findings from the latest IDC study, revealing key challenges, practical solutions, and the benefits of advancing ITSM practices.
We’re excited to have Snow Tempest, ITSM Research Manager at IDC, who will share expert insights on emerging trends and what organizations can do to modernize their IT service management strategies.
The current state of ITSM maturity—and why only 33% have fully implemented an ITSM solution
The impact of the maturity gap on overall IT performance
Common roadblocks like manual processes, administrative overhead, and integration issues
How ITSM automation improves efficiency and service quality
Don’t miss this opportunity to gain practical guidance on advancing your ITSM capabilities. Reserve your spot today!
Speakers
Julian Devlin
VP, ITAM Product
TeamDynamix
Tired of wasted software spend and hardware audit headaches? Join us to see how advanced IT Asset Management (ITAM) can help you take back control.
Learn how Sassafras—now part of TeamDynamix—delivers deep visibility into software usage, entitlements, and costs. Plus, discover how to track and manage hardware throughout its entire lifecycle: from procurement to disposal, with full details on warranties, leases, and models.
Whether you’re on TeamDynamix or another ITSM platform, we’ll show you how easily this integrates for rapid impact.
What you’ll gain:
Let’s connect and explore how TeamDynamix (Sassafras) can help streamline your IT operations.
Drive agile service delivery with codeless automation and AI
Reduce ticket volume and resolution time with intelligent ITSM/ESM
Deflect tickets using Conversational AI virtual agents
Control costs with powerful hardware and software tracking
Come see IT in action! Say goodbye to admin-heavy platforms—and hello to smarter service management.
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Daniel Lauricella
Senior Solutions Engineer
TeamDynamix
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
Identify high-impact use cases like password resets and onboarding
Build a structured automation strategy tailored to your service desk
Use no-code integration and workflow tools for quick, seamless execution
Gain organization-wide buy-in to drive adoption across departments
Don’t miss this opportunity to kickstart your automation journey and position your IT team for long-term success.
Speakers
Rod Mathews
CEO
TeamDynamix
Andrew Graf
Chief Product Officer
TeamDynamix
Join us at HDI SupportWorld Live in Las Vegas this May 20–22, where fellow support and service management professionals from across the country will come together for three days of learning, connection, and inspiration. With 75+ sessions, workshops, and training courses, SWL is the place to explore key trends like AI and automation, experience management, digital transformation, service strategies, and more.
While you’re there, stop by the TeamDynamix booth (#405) to discover how you can modernize your service management with our no-code SaaS platform offering ITSM/ESM and PPM, along with integration, automation, and AI. See why we’re ranked Top of Quadrant for ITSM in both Gartner Voice of the Customer and Info-Tech Software Reviews!
From streamlining password resets and equipment requests to optimizing complex workflows like on/off-boarding, our intelligent automation and virtual agents help reduce technician time, expedite resolution, and deflect tickets—so your team can focus on what matters most.
Let’s talk about how to take your service delivery to the next level. See you in Vegas!
Speakers
Mark Thomas
Chief Information Officer
San Joaquin County
State and local governments are under growing pressure to reduce cost and improve productivity. With new efficiency initiatives gaining traction, outdated IT service desk processes can no longer be ignored. Join us to learn how modernizing your service desk can help maximize your agency’s resources.
An inefficient service desk doesn’t just frustrate staff — it drains resources, delays services and undermines broader government performance goals.
We’ll cover five high-impact strategies to reduce costs and improve productivity across your agency’s IT operations, including:
Cutting administrative overhead
Launching effective self-service portals
Automating the most time-consuming manual processes
Streamlining project intake and prioritization
Replacing redundant systems that track the same work
The time to modernize is now—equip your agency with the tools it needs to meet today’s demands, without compromising service quality.
Speakers
Jonathan Vorndran
IT Support Manager
Casino Arizona
Traditional IT service delivery models can’t keep up with the demands of modern organizations—Casino Arizona was no exception. To improve efficiency across departments, they embraced Enterprise Service Management (ESM)—extending service management beyond IT to HR, Legal, Facilities, and more. By leveraging a no-code platform, Casino Arizona streamlined workflows, empowered teams, and improved service delivery without overburdening IT.
In this webinar, you’ll gain insights from Casino Arizona’s ESM journey, including:
How they leveraged no-code technology to build custom workflows
The impact of a self-service portal on efficiency and user experience
How automation helped minimize IT workload and improve service response times
Best practices for securing buy-in and driving ESM adoption across departments
See how Casino Arizona’s success story can serve as a roadmap for your own organization’s ESM transformation!
Speakers
Jason Dudley
CIO
Florida SouthWestern State College (FSW)
Disconnected systems. Countless APIs. Endless manual tasks. It’s a familiar story — but it doesn’t have to be. What if you could automate it all without writing a single line of code?
TeamDynamix no-code integration and automation allows you to centralize, simplify, and automate with ease. Hear from Jason Dudley, CIO of Florida SouthWestern State College (FSW) as he shares insights on leveraging integration and automation to streamline IT service operations.
With iPaaS you can integrate and transform data between your ERP, CRM, SIS and more with pre-built connectors to systems like Workday, AWS, Active Directory, Azure, Twilio, Ellucian, MUNIS, Salesforce, SendGrid and more—eliminating process bottlenecks and driving efficiency.
Speakers
Bill Kleyman
Digital Solutions Strategist & Tech Enthusiast
As IT leaders embrace AI and automation, the service desk is evolving faster than ever. From reducing manual processes to enhancing end-user support, the impact is transformational. But what are the challenges, and how can IT teams maximize the benefits?
Join us for an insightful discussion with Digital Solutions Strategist & Tech Enthusiast, Bill Kleyman, as we explore key trends shaping the modern IT service desk. From shift-left strategies to Conversational AI and low-code/no-code ITSM, this session will dive into the latest innovations driving efficiency and service excellence.
Leveraging AI: Using automation and AI to reduce workloads and enhance service delivery
Join this lively conversation to gain insights on how to future-proof your IT service desk.
Speakers
Sidney Madison Prescott, MBA
Director of Innovation, AI
Nomura Reseach Institute (NRI)
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Tiffany Linhardt
Senior Solutions Engineer
TeamDynamix
IT teams are under constant pressure to deliver faster, more efficient service while managing growing demands. Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey?
To stay ahead, organizations must embrace agility, AI, and automation to modernize their IT Service Management (ITSM) strategies. In this session, we’ll dive into some research findings from the latest IDC market study and practical steps towards ITSM modernization.
Leveraging AI: Using automation and AI to reduce workloads and enhance service delivery
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
IT leaders are embracing automation to combat burnout and improve service delivery—but where do you start? With 58% of IT teams spending weeks or even months on routine tasks, no-code automation provides a game-changing solution. From employee onboarding to password resets and Active Directory updates, automation can significantly lighten the load on IT teams and enhance service efficiency.
Watch this insightful session with Info-Tech Research Advisory Fellow, Sandi Conrad, as she walks through a practical playbook to leverage automation for the IT service desk:
Pinpoint high-impact automation opportunities, like password resets and onboarding
Build a structured automation playbook for your service desk
Leverage no-code integration and workflow technologies for seamless execution
Secure enterprise-wide buy-in to drive cross-functional automation
Speakers
Samantha Sendrowski
Director of IT Administration
City of Worcester
Is your state or local government IT service management struggling with rising demands and limited resources? By modernizing ITSM, public sector IT teams can streamline processes, expedite service delivery, and reduce time spent on manual tasks.
Watch this insightful webinar where the City of Worcester, an IT leader in state and local government will explore the journey to ITSM modernization. Delve into strategies for improving your IT service management processes, from self-service enhancements to expanding ITSM into full enterprise service management (ESM) across your organization. Featuring Samantha Sendrowski, the Director of IT Administration from the City of Worcester, MA—this session will provide practical advice and real-world examples of how to elevate your ITSM maturity.
Here’s what we cover:
Improved Self-Service and Knowledge Base Creation: Learn how to boost user satisfaction with smarter self-service options and dynamic knowledge sharing.
ITIL Framework and Change Management: Understand how adopting ITIL best practices can streamline processes and enhance your change management strategy.
Expanding ITSM to ESM: Learn how ITSM can evolve to meet the needs of departments like HR and beyond for a more holistic organizational approach.
Speakers
Adam Crichlow
IT Service Desk Manager
Ellsworth Adhesives
Traditional IT service delivery models can’t keep up with the demands of modern organizations. The future of service management is smarter, faster, and more customer-focused—and it’s not just for IT.
Leading organizations are adopting Enterprise Service Management (ESM) to extend service management beyond IT to HR, Legal, Marketing, Facilities, and more. By leveraging no-code platforms, they’re unlocking more value without overburdening IT resources.
Hear from Adam Crichlow, IT Service Desk Manager at Ellsworth Adhesives as we dive into:
Leverage the power of no-code technology
Empower departments to design custom workflows, forms and fields
Launch an effective service portal
Use automation to minimize IT team resource drain
Secure buy-in for ESM deployment
See how a no-code ESM solution can transform service delivery and lay the foundation for long-term success across your organization.
Speakers
Snow Tempest
Research Manager, ITSM
IDC
Is your ITSM maturity keeping pace with your organization’s evolving demands? In this webinar, see where IDC explores the necessary steps to bridge the maturity gap in ITSM and how Enterprise Service Management (ESM) can become a game-changer for your organization’s service delivery. Get a comprehensive look at the results from the latest IDC market study sharing the challenges, solutions, and benefits of enhancing ITSM maturity.
Snow Tempest, ITSM Research Manager at IDC, dives into her expert insights on the latest research and trends in ITSM modernization.
The state of ITSM maturity and why only 33% have fully implemented an ITSM solution
The impact of the ITSM maturity gap on organizations
Overcoming common hurdles like admin overhead, manual processes & integration gaps
Efficiency and service quality gains with ITSM automation
The role of ESM and how it improves workflows across the organization
Leveraging AI and automation to reduce workloads and enhance service delivery
Don’t miss this opportunity to learn how to advance your ITSM maturity and stay ahead in the evolving digital landscape.
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
How can your organization elevate service delivery not just for IT but for the entire enterprise in 2025? Discover how organizations are expanding ITSM practices beyond IT to transform service operations, drive growth, and maintain a competitive edge in the ever-evolving business landscape.
In this session, Info-Tech Advisory Fellow, Sandi Conrad, will explore emerging ITSM trends and how adopting Enterprise Service Management (ESM) can result in enhanced efficiency, reduced costs, and superior service delivery across organizations.
We’ll dive into:
ESM benefits for departments like HR, Marketing, Facilities, & more
The value of no-code technology for ESM
Empowering users to create customer workflows, forms & fields
Reducing IT team resource drain with automation
Gaining buy-in for true ESM deployment
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Whether it’s addressing PTO requests, processing name changes, or tracking recruiting activities, Enterprise Service Management (ESM) can empower your HR team with tailored tools to centralize service delivery, reduce manual efforts, and enhance the employee experience.
In this session, we’ll explore actionable strategies for leveraging ESM to automate repetitive tasks, optimize HR services, and deliver faster, more efficient support—learn best practices for implementing a low/no-code ESM solution tailored for HR teams.
Don’t miss this opportunity to see how you can Go Beyond IT and empower your HR team with the transformative potential of ESM!
Speakers
Bill Kleyman
Digital Solutions Strategist & Tech Enthusiast
As we look ahead to 2025, IT leaders are increasingly focused on extending IT Service Management (ITSM) across the enterprise to reduce resource drain and automate IT service operations. Enterprise Service Management (ESM) plays a crucial role in this transformation.
We’re thrilled to have digital solutions strategist Bill Kleyman joining us for this session. With over 15 years of experience in enterprise technology, Bill brings invaluable insights to the table.
In this session, we will explore the essential steps to building a future-ready ESM strategy using no-code platforms, empowering your organization to deploy solutions quickly and efficiently.
Be a part of the discussion and learn how you can build a scalable, effective ESM strategy and lead your organization to success in 2025.
Speakers
Doug Rupp
Lead IT Project Manager
Faith Regional Health Services
Emily Krohn
Director of IT
Faith Regional Health Services
In a recent market study conducted with InformationWeek, findings reveal that IT leaders are prioritizing ITSM modernization to reduce the strain on IT team resources. By unifying ITSM and PPM, these leaders can better allocate workloads across both tickets and projects, optimizing team efficiency. Key building blocks for modernizing IT services include adopting ITIL practices, increasing the use of automation, and enhancing reporting, dashboards, project intake, and governance to minimize resource drain. However, staffing and budget constraints remain key challenges, fueling the growing adoption of no-code platforms that integrate ITSM and PPM into a single solution.
Discover how no-code ITSM platforms are changing the IT Service Desk. From automating workflows to integrating systems across the enterprise, IT leaders are using no-code technology to accelerate process improvements and reduce the time spent on manual tasks. With a no-code platform, you can easily create workflows, forms, fields and even new applications for teams like HR and Facilities—without needing technical resources.
In this webinar, you’ll hear directly from Doug Rupp, Lead IT Project Manager, and Emily Krohn, Director of Information Technology, both from Faith Regional Health Services—one of the Top 20 Rural Community Hospitals nationwide.
Speakers
Jon Rike
CIO
City of Dayton
Lisa Faison
CIO
City of Goodyear
Join our webinar with IT leaders from the City of Dayton and City of Goodyear as they share their journeys in modernizing IT service desks. Learn how they overhauled their systems, from streamlining workflows and automating tasks to enhancing self-service tools. Discover how they are expanding these solutions to HR and Procurement and other groups, to achieve higher efficiency and better employee satisfaction.
Key Takeaways:
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
IT leaders are increasingly turning to automation to prevent burnout and deliver faster, higher-quality service. With 58% of IT teams spending weeks or even months on routine tasks, no-code automation offers a transformative solution. Whether it’s onboarding employees, resetting passwords, or updating Active Directory, there are numerous opportunities to reduce the drain on IT teams. Are you ready to free up valuable time for your service desk?
Join us for an insightful webinar with Info-Tech Research Advisory Director, Sandi Conrad as she dives into a comprehensive playbook for radically automating service desk tasks:
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Kaliegh Belda
AVP, Pre-Sales
TeamDynamix
As IT leaders embrace automation and AI, the potential applications are vast – from streamlining workflows to enhancing end-user support.
Join us for a discussion on the evolving landscape of IT Service Desks. We’ll explore key topics such as the shift-left approach, the rise of Conversational AI, and the impact of automation on IT resource management.
Speakers
Richard Calkins
Director of IT
City of Ft. Myers
Bill Kleyman
Digital Solutions Strategist & Tech Enthusiast
As IT leaders embrace automation and AI, the applications are endless – from streamlined workflow to expedited end-user support.
Join us as we discuss these topics with Richard Calkins, Director of Information Technology at the City of Fort Myers, and technology enthusiast Bill Kleyman.
Richard Calkins, a seasoned technology leader with over 25 years of experience, will share insights from his work in advancing the City of Fort Myers’ technological infrastructure. Bill Kleyman brings a wealth of experience in enterprise technology—adding a unique perspective to the conversation.
From the initial stages of ‘shift-left’ to the more emergent use of Conversational AI and automation, the IT Service Desk is rapidly evolving. We’ll explore:
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Kaliegh Belda
AVP, Pre-Sales
TeamDynamix
IT leaders are striving to alleviate IT team resource drain through IT Service Management (ITSM) modernization. By extending ITSM across the enterprise and incorporating automation, these leaders can optimize their teams by minimizing inefficiencies and manual tasks.
Join us for an insightful webinar where we will explore how you can make Enterprise Service Management (ESM) a reality. Learn how these no-code ITSM/ESM platforms are transforming team operations and empowering departments to quickly adopt, deploy and manage their service management solutions effectively!
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Sean McSpaden
Senior Fellow
Center for Digital Government
State and local governments are feeling the pressure to deliver superior online services for their constituents. To meet these digital service demands, agencies are launching numerous applications and portals. However, many of these organizations struggle to fill open IT positions, which slows down modernization efforts and overloads existing IT teams. IT Service Management (ITSM) can alleviate these workforce gaps. A cloud-based ITSM strategy gives resource-constrained organizations an efficient, holistic way to solve their tech challenges.
Join Government Technology and TeamDynamix for an insightful webinar where we’ll delve into the latest findings from the Center for Digital Government’s national survey of state and local IT professionals. We’ll uncover actionable steps to enhance your IT operations and solve your service and project management challenges.
Here’s what’s in store:
Speakers
Adam Crichlow
IT Service Desk Manager
Ellsworth Adhesives
In a recent market study conducted with InformationWeek, findings illustrate that IT leaders are looking to mitigate IT team resource drain through ITSM modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.
Key building blocks for ESM include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). However, some challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true ESM deployment.
Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities, Legal and more are able to quickly adopt, deploy and even administer the platform. In this webinar, we’ll go over:
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey?
Find out how you can overcome IT service delivery obstacles and supercharge your IT Service Management.
Speakers
Ralph Boethling
ITS Senior Programs Mgr.
San Francisco Health Plan
With increased demand from IT teams, leaders are looking for ways to drive efficiencies through Smart Service Management. From improved self-service to automation to the use of Conversational AI, leaders are adopting modern ITSM platforms to enhance team performance.
Ralph Boelthing, Senior Programs Manager of San Francisco Health Plan (SFHP) will be joining us as we unpack strategies to reduce manual toil and IT drain while increasing self-service adoption and time spent on meaningful end-user support. With over 40 years of experience in IT organizational leadership, Ralph brings a lot of insight to the discussion.
Attend this webinar to get real-life examples of how teams are expediting response time, decreasing team drain, and increasing self-service adoption.
Speakers
Abigail Ferguson
Customer Success Manager
City of Madison
Jon Rike
Chief Information Officer
City of Dayton
Join for a discussion with Abigail Ferguson, Customer Success Manager for the City of Madison and Jon Rike, CIO for the City of Dayton, as they share their journeys.
Speakers
Bill Kleyman
Digital Solutions Strategist & Tech Enthusiast
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
