Healthcare IT Leaders Modernize ITSM with Automation
Back to Resources Resources Ebooks Healthcare organizations today are more challenged than ever when it comes to managing heavy workloads – this is especially true in healthcare IT. Learn how organizations are using automation and modern IT Service Management tools to lessen the burden on IT departments. Download PDF Expand Fullscreen You might also like
CDG Whitepaper: Supercharging the IT Service Desk for Public Sector
Back to Resources Resources Ebooks As public sector leaders focus on digital transformation and modernization efforts – they’re embracing Enterprise Service Management (ESM), automation and AI with the goal of providing a new level of transparency and support to employees and citizens. Learn more in this report from the Center for Digital Government. Download PDF […]
iPaaS Buyer’s Guide: 6 Tips for Selecting an iPaaS Tool
Back to Resources Resources Ebooks Digital Transformation is upon us yet many IT leaders are struggling with how to get going. For this reason, many are adoption an iPaaS platform to help integrate hundreds of enterprise systems. Use this guide to understand the key consideration criteria when shopping for an iPaaS platform to enable enterprise […]
Modernizing ITSM in the Public Sector: 6 Stories of Leveling Up
View All Resources Resources Ebooks EBOOKS | IT Service Desk optimization can come in many forms – from self-service adoption and ITIL alignment to enterprise automation. This eBook looks at six different IT teams within the public sector. These inspirational stories paint a picture of how a few steps in the right direction can amount […]
Info-Tech Report: iPaaS Vendor Market Comparison and Rankings
Back to Resources Resources Ebooks Are you shopping for an iPaaS solution? Use this guide to step through the key considerations and criteria needed to evaluate both your needs and the market as a whole. Compare vendors using real customer feedback and reviews. Step through top product features and functionality to see which are the […]
What’s In Your Cloud? Enterprise Integration Playbook
View All Resources Resources Ebooks EBOOKS | Curious to learn how a tool like iPaaS (intregration platform as a service) can put hours back into your day? This playbook gives you 6 use cases with examples of workflows that can be used to illustrate the power of automation including onboarding, data consolidation, user/group management and […]
Beckers Healthcare: A Revolution in Healthcare ITSM
Back to Resources Resources Ebooks Demands on IT service desks throughout healthcare have grown immensely over the last five years. Learn how IT leaders in healthcare are meeting this challenge with automation and integration – focusing on enterprise-quality IT Service Management (ITSM) tools. Download PDF Expand Fullscreen You might also like
Transform the IT Service Desk: Using Automation to Boost Self-Service
Back to Resources Resources Ebooks EBOOKS | Learn how state and local government organizations are using automation and consolidation to modernize IT Service Management (ITSM); boost self-service; improve transparency and productivity; and give both citizens and employees a better service experience. Download PDF Expand Fullscreen You might also like
Market Study: Enterprise Integration & Automation in the Public Sector
Back to Resources Resources Ebooks An overwhelming majority of public sector organizations (94 percent) say workflow automation is a priority on their digital transformation roadmap. Read about the experiences and challenges public sector organizations have around digital transformation. Download PDF Expand Fullscreen You might also like
eRepublic Market Study: Landscape of IT Service in the Public Sector
Back to Resources Resources Ebooks In a recent market study, public sector IT leaders say the top challenges they face are lack of resources and too much ticket volume; too much manual processing and a lack of automation; and a heavy reliance on IT to administer systems including the IT Service Management (ITSM) software. Download […]