Illustrating the Value of IT
Tell me if you’ve heard this one before… Your IT department has a lot to juggle. Maybe you have thousands of devices to manage across multiple campuses, new project requests coming in from all directions, and countless other things that crop up from day to day. Doesn’t everyone know exactly what IT does and how […]
5 Keys to Improving K-12 IT Maturity: Knowledge-Centered Support
In our last post, we discussed how self-service is a key area of focus for resource optimization and improving IT maturity. In this post, we’re going to focus on another key area—Knowledge-Centered Support (KCS®). KCS leverages participation from an engaged user community (i.e., crowdsourcing) to expand both the breadth and depth of information available. While […]
5 Keys to Improving K-12 IT Maturity: Self-Service
In an effort to understand the emerging challenges facing IT in K-12 school districts, TeamDynamix conducted a pulse study, in conjunction with Kaseya, to evaluate IT organizational maturity. The study included 103 participants from districts ranging in size from under 5,000 students to well over 50,000. The purpose of the study is to understand the […]
What We Learned from the TDX 2018 K-12 Pulse Study
With over 55 million students attending elementary and secondary schools in fall 2017, and with unprecedented EdTech spend projections through 2020, it’s easy to see how K-12 IT departments are under tremendous pressure to deliver and maintain the classroom of the future with the resources of today. For 2018, TeamDynamix set out to get a […]
Consolidating Systems for Streamlined IT Operations
As organizations grow and become more sophisticated over time, operational procedures must also evolve to support expanding needs. From repetitive everyday tasks to long-term projects to strategic initiatives, virtually any process or approach is fair game for evaluation in an attempt to achieve greater efficiency. Technology provides a vast array of systems to aid such […]
Why Universities Should be Very Worried about Petya and Other Ransomware Attacks
Ransomware has been wreaking havoc for years, locking up data and decrypting and releasing it only when money is paid, usually through Bitcoin. Like any successful malware, new variants are based on the old ones, making it a snap for even amateur-hour hackers to tweak an old exploit and unleash it as new. For Universities, […]
Are you worried about ransomware spiking your ticket volume overnight?
Have you ever wondered if you are just a sitting duck waiting for the next global cyberattack involving ransomware? Are you really a reactive desk and just not ready for the potential flood of tickets? Does your Security team really have the tools to prevent exposure in the first place? Kaseya, the industry leader in […]
What We Learned from the TDX 2017 Pulse Study
When we launched our first annual Pulse Study in 2016, we set out to evaluate organizational maturity and top challenges in Higher Ed IT. Frankly, we were not sure what to expect. We certainly understood common challenges in the industry, especially those encountered by our clients. But what would the data tell us after surveying […]
The Aging of Campus Infrastructure and Buildings
According to the consultancy firm, Sightlines, most campus buildings were constructed prior to 1975. Buildings from that era have long since passed the typical timeframe for renewal of space and systems such as HVAC, electrical and plumbing. The firm also contends that the renovation of older buildings is often postponed in favor of new construction, creating […]
The Evolving State of Campus-Wide User Support
In their 2016 survey focusing on technology, computing, and eLearning in Higher Education, the Campus Computing Project identified the top five campus IT priorities over the next 2-3 years. Hiring and retaining qualified IT staff. Assisting faculty with IT instructional integration. Upgrading and enhancing network and data security. Providing adequate user support services. Leveraging IT […]
Higher Ed Facilities Management: Do We Separate Projects From Maintenance?
The IT department has addressed this topic many times – do we separate how we manage large IT projects, such as an infrastructure revamp, from daily ticketing? After years of debate and various models, most Higher Ed institutes will suggest that having separate systems creates a lack of visibility for resource allocation and redundancy in […]
Managing the Campus: What Does Service Management Look Like Going Forward?
Campus management has become increasingly complex and expensive. If you look across IT, Facilities, HR, Residential Life, Marketing and more – each department has a unique set of requirements, challenges, and opportunities. However, if institutions continue to view each group separately, they will miss an opportunity to improve the student experience. When prioritizing and allocating […]