Combating Resource Drain with a Shift-Left Strategy for IT Service Management
You have probably heard these stats quoted a million times – the cost of a service desk interaction is $22 per ticket resolution versus $2
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
A new era for Service management; automation emerges to supercharge ITSM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
iPaaS from TeamDynamix allows you to integrate with the systems you know and trust using a library of pre-built connectors to popular systems. Have a need for a special connector? Not a problem – request it from the Connector Concierge Service or easily pop a connector onto an API.
iPaaS from TeamDynamix allows you to integrate with the systems you know and trust using a library of prebuilt connectors to popular systems. Have a need for a special connector? Not a problem – request it from the Connector Concierge Service or easily pop a connector onto an API.
Mature organizations can have hundreds of software applications in use at any given time. For many IT departments, the idea of wrangling all these systems together can be dauting – especially when there are competing priorities and limited resources. Over time, APIs are usually built, and perhaps some point-to-point integrations. However, without a centralized hub, it is difficult to maintain the integrity of these connections and even more difficult to ensure security and appropriate enterprise usage. This is why so many IT leaders are turning to iPaaS.
With iPaaS from TeamDynamix you can have a single hub that coordinates, transforms, and harmonizes data using a library of pre-built connectors. When you partner with TeamDynamix you get access to a variety of prebuilt, out-of-the-box connectors from popular systems like: Office365, Workday, DocuSign, AWS, Azure, and Salesforce. We also offer sector-specific connections such as Banner and Splunk for Higher Ed, or EPIC for Healthcare. In addition, you can connect ticketing systems such as TeamDynamix or other popular platforms.
If you don’t see a pre–built connector for a system that you need, TeamDynamix offers the Connector Concierge. Using the Connector Concierge service, you can request the connector you need and our team of iPaaS engineers will work with you to create it and add it to the connector library. In addition, any connectors created through Connector Concierge are added to the connector library giving you access to connectors being built throughout the TeamDynamix community.
Nic Hayes
Lead Technical Analyst
Western University of Health Sciences
We’re going to reveal the critical elements of any good integration and automation platform. Then we’re going to drill one level deeper and explain the types of scenarios your IT, HR, sales, marketing, and customer success teams can and should be running. We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
Already using TeamDynamix for IT Service Management (ITSM), Project Portfolio Management (PPM), or Enterprise Service Management (ESM)? iPaaS from TeamDynamix (TDX) includes prebuilt connectors to the core TDX service and project platform offerings allowing you to trigger scripts from TDX workflows; create multiple tickets in multiple applications; engage in advanced workflow and routing; monitor and manage alerts; adjust user settings; spawn work items, and respond to webhooks automatically using ticket or asset/CI data.
Combine Enterprise Service Management with iPaaS to supercharge your organization; trigger complex workflows from service requests such as onboarding, name changes, requests for permits, parking, security clearance, and more.
No Coding. No Scripting. No Hassles!
You have probably heard these stats quoted a million times – the cost of a service desk interaction is $22 per ticket resolution versus $2
In this competitive atmosphere, companies that don’t keep up with the latest technology are ultimately going to fall behind. And because digital transformation is occurring
How much time does your IT team spend resetting passwords, provisioning new machines, and onboarding or offboarding employees? If you are like any other organization
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