ITIL Change Management

IT Service Management

ITIL CHANGE MANAGEMENT IMPROVES VISIBILITY -- ONE CMDB, ASSETS, CI, CHANGE REQUESTS, TICKETS, AND PROJECTS TOGETHER

Incidents, problems, changes, service requests and projects are all linked in TeamDynamix which means that you can gain better control and visualization – setting the foundation for true ITIL Change Management.

With technology at the heart of your organization, maintaining a stable IT infrastructure is crucial. But even the most carefully executed IT deployments can fail and lead to unplanned downtime if proper change management processes are not in place.

With TeamDynamix IT Service Management (ITSM), you get control over the entire IT change process. Facilitate new technology and maintain the continuity of existing services by using a single ITSM platform to organize and manage the plans, execution, and communication.

TeamDynamix incorporates CMDB related functionaltiy to Service Asset and Configuration Management.  Each Asset and CI are affiliated and visualized. Change schedules and history can be easily viewed and all requests for change are tracked.

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ITIL CHANGE MANAGEMENT MADE SIMPLE

automation & workflow for change control

Changes can be automatically or manually triggered to follow pre-defined workflows. This allows change tickets (or any classification of tickets) to flow through different steps and activities to include tasks, approvals, and web service calls.

These steps can also be configured to run serially or in parallel to match your required process. The workflow builder allows users to create very simple and/or complex workflows depending on the need.

Automation rules and conditional steps can utilize information within the change (such as risk information) to determine workflow will be assigned or workflow path based on risk. Change requests can be assigned priorities manually or automatically.

A change can go through the change approval process via a workflow, and those steps can A) Be assigned to different individuals or groups and B) Those steps can be further contained, and reported on by stage. Task lists may also be applied to RFCs.

CMDB - IT Asset/CI with Change Management

TeamDynamix offers a single platform approach for Asset/CI management and change management – together with tickets, incidents and problems. For example, you can tie assets/CIs to tickets, users, and change requests. 

TeamDynamix supports all the organization’s request for change (RFC) processes with simple creation and robust workflows to ensure that protocols automated, logged, and easily managed in a central location. 

Attributes can be added to Change tickets to record the type of Change (Standard, Emergency, Normal) and the Change ticket can be assigned to one of several possible Change workflows to ensure compliance with organizational rules. Change tickets can incorporate the affected asset or Configuration Items as well as any conflicts with existing blackout periods or maintenance windows will automatically be detected and display.

If an asset is associated with a change, a workflow with a web service call can be leveraged to automatically update the asset based on information in the change.

how are requests for change (rfc) managed?

TeamDynamix supports all the organization’s request for change (RFC) processes with simple creation and robust workflows to ensure that protocols are followed.

Workflows can be used for routine and multi-level approval processes. TeamDynamix monitors scheduled changes. When conflicts are detected between scheduled changes and associated configuration items, your staff will see an alert. Notification of maintenance and blackout windows are also communicated to staff to prevent untimely activities.

Change schedules and change history can be easily viewed through several avenues in TeamDynamix. You can create as many Change calendar views as needed. Also, you can create an unlimited amount of change history reports to drill into the exact type of change history information you need.

RFCs can be tracked and managed in a project. Also, RFCs can be quickly converted to a project with a single click. When converted into a project, you can apply project templates to easily manage the RFC.

change schedules & communications

TeamDynamix has a calendar view of change events. Technicians can associate staff outside the change process to the change notify them, they can also manually enter the desired person and send a notification. Staff outside of the change process may also be added as workflow step approvers. TeamDynamix monitors scheduled changes. When conflicts are detected between scheduled changes and associated configuration items, your staff will see an alert.

Notification of maintenance and blackout windows are also communicated to staff to prevent untimely activities. TeamDynamix allows you to bulk update tickets as well as send notifications. In addition, you have the option to cascade updates/communication down to all the children ticket.

Change schedules and change history can be easily viewed through several avenues. You can create as many Change calendar views as needed. Also, you can create an unlimited amount of change history reports to drill into the exact type of change history information you need.

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