IT Service Management (ITSM)

Incident & Problem Management

Improve outcomes and reduce ticket volume by segregating incidents and problems in alignment with the ITIL framework.

Improve ITSM Maturity with the ITIL Framework

TeamDynamix is built on the ITIL framework and delivered, out-of-the-box, with full ITIL support. TeamDynamix allows for proper hierarchies with Service Request, Major Incident, Incident, Problem, Change and Release work classifications. Live dashboards provide managers the ability to see real-time spikes in incidents to allow for the initiation of Major Incident/Problem Management workflows.

Put Time Back in the Day

Quickly respond to tickets, automate request actions, and use Conversational AI to improve end-user support. Information is key when determining if an issue qualifies as an incident or problem. Within the ITIL framework, incidents and problems should be separated and managed differently.

Quick Creation of Incidents​

Create Incidents using the following methods: Manually in the TeamDynamix application; from a request in the client portal/service catalog; via email; via API; or via other web services - including ticket workflow steps. TeamDynamix makes it easy for technicians to create intake and manage incidents with templates and type-ahead fields, and to find requests at a glance.

Link Incidents & Problems​

When a common issue has been identified, a problem ticket can be instantly created from a request, incident or major incident. Problems can also be created on their own. Directly in a problem ticket, articles can be referenced and created, as well as a parent Problem, Change or Release ticket. The underlying Incidents can maintain their autonomy with automatic cascading of status updates.

Tied to Asset Management

Bring IT Asset Management (ITAM) together with tickets. Assets and CIs can be directly associated with an incident. Once associated, technicians can click on the asset/CI details with all related assets/CIs in a list and a visual relationship map. Change parent tickets can be generated from Problems; the asset will carry over and display on the Change ticket (remove/add assets at any time).

ITSM Incident and Problem Management

IT Service Desk ticketing with support for ITIL with incident and problem management in a multi-channel platform with tech & end-user mobile access.

Incident & Problem Management​

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.


Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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Manage service requests and projects across your organization with no coding or scripting.

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Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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Enterprise integration and workflow are made easy with Integration Platform as a Service.

IT Service Management Made Simple

Clean customizable interface for the end-user and ITIL views. Easy workflow building. Everything is documented, even automation, so you know all the checks and routing of workflows. Works fast.

Capterrra Review

Hot Topics for ITSM Leaders

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