When everything and everyone works together seamlessly, you can aim higher and get there faster.
TeamDynamix is a SaaS Cloud solution offering service and project management, with integration and workflow, and conversational AI together on one platform. We are focused on relentless service to our customers. To deliver on this promise, we use our own in-house services team to tailor our solution to your needs. From initial scoping and process design to system configuration and training, we focus on aligning technology to support your strategic vision.
From the moment you start with TeamDynamix, you will be introduced to a knowledgeable Professional Services team. This team will work with you to first outline the project goals, then to design and configure the system to meet these goals. The team will also stay with you during the implementation and beyond, including a phased knowledge transfer period.
After the go-live, there will be continued engagements to calibrate and optimize the system. Once this is completed, you will be transitioned to the support organization. The support organization literally and figuratively sits between services and engineering. They will operate as your first line of assistance.
Director, IT Client Services
Education, Gartner Peer Insights
Each year TeamDynamix brings together hundreds of practitioners and TeamDynamix team members for a multi-day conference. The conference includes sessions from customers, highlighting best practices. The event also includes sessions on what is new in the product as well as an open forum with TeamDynamix executives and product leads.
This offers a voice to the customer as well as an opportunity to network. In addition, there are many side groups that meet throughout the year including focus groups and the advisory board.
Senior Systems Administrator
Education, Gartner Peer Insights
Customers are invited to join specific focus groups to help direct future investment and product direction. As a member, you will meet regularly to give feedback on specific product functionality.
The TeamDynamix Advisory Board meets monthly to discuss best practices and emerging trends. At each meeting, customers can also share how they are using the TeamDynamix products. Following the opening presentation, the group is invited to an open discussion on the topic of the session. This approach allows customers to optimize their usage of the system as well as internal processes and policies.
OUR SOLUTIONS
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
