Value-Added Services

We're Here To Support You.

TeamDynamix is a SaaS Cloud solution offering service and project management, with integration and workflow, together on one platform. The solution is easy to use, own, and operate – offering high flexibility & configuration without any coding or scripting. Use all of it, or part of it – depending upon your needs.

We Can Help

VALUE ADDED SERVICE

What is stopping you from moving your initiatives forward? It’s very simple – there is not enough time in the day to be strategic or to grow your talent base. That is why many organizations are looking for experts to join the team and help institute best practices, or drive some of your higher impact projects.

TeamDynamix offers the ability to optimize your services by extending your team. A dedicated resource can help free up your time by managing basic activities or enhancing your service management output by leveraging our domain expertise.

training/admin assistance

Our support team interacts with the TeamDynamix user community daily. With our knowledge base and service catalog, we can easily share common questions and answers. We are available by phone, email, or through the client portal to help resolve issues and discuss any feedback you have.

Our user community is also very active—from interacting online to attending TDX COnverge, our annual user conference, your network of peers will help support you and your organization. We also preview our upcoming product features, which can help you with your own planning efforts.

We Can Help

We Can Help

dashboards & reporting

The search for cost savings, efficiencies, and success stories is never-ending. We can work with you to create and build cool custom dashboards that put information at the fingertips of internal stakeholders—including upper management—with nothing but some input from you.

Our dashboard capabilities almost compel you to tweak them. With multiple drilldowns, real-time updating, and dynamic customization, your users are sure to enjoy the dashboard experience while discovering data relationships that make a real difference.

sERVICE PORTAL ADOPTION

If you are not optimizing your portal, you are missing out on an opportunity to create a positive user experience. A service portal can evolve far beyond a basic IT ticketing application. Users can find answers to questions, submit technical or service requests, and much more—all from one place.

Every interaction point can be initiated and managed from a single location. TeamDynamix will work with you to build out this platform and vision, while also working with your unique organizational structure, workflow preferences, and other requirements to achieve the desired results.

uSERS CAN EASILY...

No Coding. No Scripting. No Hassles! 

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