11:00 – 11:45 AM ET
AI is no longer a future concept; it’s rapidly transforming how organizations deliver services. In this session, we’ll explore the strategic potential of conversational AI, with a focus on how it can streamline service delivery. Learn how IT leaders are embedding AI into their broader service management strategy. By pairing AI with automation and integration, companies can completely reimagine how they deliver service. Attend this session to get excited about the possibilities – includes a brief product demo.
Noah Hensley
Product Manager
TeamDynamix
Matt Deakyne
Technology Evangelism Manager
TeamDynamix
Alicia Van Maanen
Senior Solutions Engineer
TeamDynamix
11:45 – 12:00 PM ET
BREAK
12:00 – 12:30 PM ET
What happens when conversational AI becomes part of your daily service experience? From campus dining to complex IT support, hear how the team at Bowdoin College has brought TeamDynamix Conversational AI (CAI) to life for delivering fast, intelligent support while dramatically reducing ticket volume. In this session, you’ll see how Bowdoin began with simple, high-visibility use cases like answering dining menu questions and quickly expanded to deflecting complex IT requests. From password resets and VPN access to Workday support and device guidance for students and seniors, Bowdoin’s virtual agent now handles a broad range of inquiries—automatically resolving up to 65% of interactions via knowledge base-driven answers, without any human intervention.
Jason will walk through the strategy, rollout, and impact, plus how their team built a culture around self-service. Whether you’re just getting started or looking to scale, this session offers real-world inspiration for making CAI a powerful force on your campus or within your organization.
Jason Pelletier
Senior Director of Client Services and Technology
Bowdoin College
Cassidy McDonnell
Technology Evangelist
TeamDynamix
12:30 – 1:00 PM ET
BREAK
1:00 – 1:45 PM ET
See how TeamDynamix Conversational AI (CAI) delivers real value in real time. In this live demo, we’ll show how CAI seamlessly integrates with both TeamDynamix and Microsoft platforms—empowering users to get answers, submit requests, and resolve issues directly through chat. From quick knowledge lookups in Microsoft Teams to automated ticket creation and self-service deflection within TeamDynamix, you’ll see firsthand how AI can streamline service delivery, reduce workload, and elevate the user experience across your organization. Join us for a practical, fast-paced look at CAI in action—and leave with ideas you can put into play right away.
Alicia Van Maanen
Senior Solutions Engineer
TeamDynamix
Matt Deakyne
Technology Evangelism Manager
TeamDynamix
1:45 – 2:15 PM ET
What does Conversational AI really look like in action? In this dynamic panel, hear directly from TeamDynamix customers who are using CAI to transform how they deliver support across IT, HR, Facilities, and more. Our panelists will share real-world examples of how they’ve deployed CAI—from simple, high-impact use cases like password resets and knowledge lookups to advanced integrations that drive ticket deflection and automate common workflows. Learn how organizations are embedding AI into their service strategy to reduce ticket volume, improve user satisfaction, and empower self-service. Whether you’re exploring your first CAI project or looking to expand its impact, this session will give you insights, practical ideas, and proven approaches you can take back to your own team.
Logan Tong
User Support Specialist
University of North Dakota
Brian Parker
Director of Client Technology
& Customer Support
University of La Verne
Cassidy McDonnell
Technology Evangelist
TeamDynamix
2:15 – 2:30 PM ET
BREAK
2:30 – 3:15 PM ET
Launching Conversational AI isn’t just about technology. This session will focus on how to strategically plan for real results. In this session, TeamDynamix experts and customer leaders will share lessons learned and proven tips for creating a successful CAI program. We’ll cover key considerations like identifying high-impact use cases, integrating with knowledge bases and ticketing systems, and driving adoption across your organization. Hear firsthand how customers have approached their rollouts—what worked, what didn’t, and how they’re measuring success. Whether you’re planning your first deployment or refining your existing approach, you’ll walk away with practical insights on governance, change management, and scaling CAI to deliver meaningful business outcomes.
A.J. Ianozi
IT Service Management Liaison
University of Delaware
Brian Miller
Director of Process Improvement Services
TeamDynamix
Andrey Little
Technical Services Consultant
TeamDynamix
3:15 – 3:30 PM ET
BREAK
3:30 – 4:00 PM ET
Launching Conversational AI isn’t just about technology. This session will focus on how to strategically plan for real results. In this session, TeamDynamix experts and customer leaders will share lessons learned and proven tips for creating a successful CAI program. We’ll cover key considerations like identifying high-impact use cases, integrating with knowledge bases and ticketing systems, and driving adoption across your organization. Hear firsthand how customers have approached their rollouts—what worked, what didn’t, and how they’re measuring success. Whether you’re planning your first deployment or refining your existing approach, you’ll walk away with practical insights on governance, change management, and scaling CAI to deliver meaningful business outcomes.
Noah Hensley
Product Manager
TeamDynamix
Matt Deakyne
Technology Evangelism Manager
TeamDynamix
Unlock the power of AI and automation for improved service delivery, reduced ticket volume, ticket deflection and faster resolution.
