Three Must-Have Enterprise Service Management Features
When asked about top IT Service Management (ITSM) trends, expansion into other departments through Enterprise Service Management (ESM), along with digital transformation, topped the list in a survey conducted by Information Week. While there are many different ESM solutions in the market, not all of them have the same features and capabilities. In this blog […]
Achieving IT Service Desk Excellence: What You Need to Know
Technology usage in businesses is growing exponentially, making efficient and effective service delivery through IT Service Management more important than ever. Organizations must strive for IT service desk excellence to remain competitive and meet customer expectations. But how can you achieve this? Let’s look at some of the tools, strategies and best practices that can […]
ITSM Best Practices: Should My ITSM include iPaaS?
As technology continues to evolve, businesses have started to rely more and more on IT to carry out their operations – this is especially true for businesses and organizations working to modernize their service and project management and delivery. For many, IT Service Management (ITSM) with integration and automation through iPaaS (integration platform as a […]
The High Cost of Low IT Service Management Maturity & What You Can Do About It
As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies truly are. ITSM is hardly a new niche in the world of IT, but it is one that has tended to evolve […]
3 Major Benefits of Investing in a Codeless Integration and Automation Tool (iPaaS)
Integration and automation are essential for achieving digital transformation. Companies that can successfully leverage these as part of their digital transformation strategy have the potential to gain a major edge over their competition. A codeless integration and automation tool, or iPaaS, is an invaluable asset in this effort, offering numerous benefits for businesses and organizations […]
How IT Leaders Can Improve Their IT Service Desks
IT service desks are the first line of defense when it comes to triaging IT issues. They provide an invaluable source of support for day-to-day operations, allowing teams to troubleshoot problems quickly and efficiently. However, with ever-changing business priorities and goals, it can be difficult to ensure your IT service desk is well-staffed and has […]
How Enterprise IT Teams Can Leverage a Modern Integration and Automation (iPaaS) Platform
The past decade has seen unprecedented growth in the role, importance and challenges faced by enterprise IT teams. The growth in SaaS app usage by companies is about 30% on average with IT and security departments growing their app usage at a whopping 75% or more over the past couple of years. As a result, enterprise systems teams that are responsible for entire areas of systems […]
Strategic IT Spending in 2024 – Navigating Growth and Innovation
With a projected 6.8% surge in global IT investment in 2024, organizations are positioned at the brink of transformative growth. According to Gartner, worldwide IT spending it expected to total $5 trillion in 2024. This represents a 6.8 percent increase over 2023. And while this is an increase, it’s down from the previous forecast of […]
Tips for Getting Enterprise Service Management Buy-In
In an organization, IT is rarely the only group that offers services – whether to employees or customers. But not every group has an organized system for service requests. It’s likely if you’re not using Enterprise Service Management (ESM), that every department – from HR and finance to marketing and facilities – has its own […]
How to Integrate Project Portfolio Management with Service Management
Integrating Project Portfolio Management (PPM) into your Enterprise Service Management (ESM) or IT Service Management (ITSM) strategy can revolutionize the way you undertake your projects. PPM is not just about managing a set of projects; it’s about aligning these projects with your strategic objectives, thereby ensuring that every project contributes to your organization’s mission and […]
Driving Digital Transformation with Enterprise Service Management
Enterprise Service Management (ESM) is a concept that has been around for quite some time, but it’s only recently gained attention as a key driver of digital transformation. Essentially, ESM involves the extension of IT Service Management (ITSM) principles and practices to other business functions, such as HR, finance and facilities management. The benefits of […]
What to Look for When Shopping for Conversational AI
With the explosion of AI technology over the last year and the intense growth in interest around generative AI – many companies are looking to find ways to carefully incorporate AI technology into their business. One of the best places to start is within IT, and here’s why. Investing in AI for IT can result […]