7 Digital Transformation Mistakes, and How to Avoid Them
A recent article on CIO.com highlighted what they call the “7 sins of digital transformation.” In the article, author Isaac Sacolick states “As CIOs prepare for the next wave of digital transformation, they must demonstrate shorter-term business impacts from technology investments and achieve larger innovation goals that evolve the organization’s business model. But perhaps more […]
No-Code IT Service Management Technology Drives Enterprise Service Roll Out and Adoption
Understanding Maturity Levels As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies truly are. ITSM is hardly a new niche in the world of IT, but it is one that has […]
The Future of Project Management
As digital transformation initiatives take priority, many businesses and organizations are rethinking the role of project management. According to a recent article from Harvard Business Review, Gartner research has found that businesses are increasingly adopting agile development and project management models. They state that 44 percent of work is delivered through agile methods and 39 […]
What is Conversational AI?
You likely are painfully aware of chat, chat bots and chat augmented help desks – but you may not yet have heard of Conversational AI. So, what is Conversational AI? Interest in Artificial Intelligence (AI) has boomed as people (and businesses) look to find ways to supplement their lives and reduce their toil whether at […]
Three Must-Have Enterprise Service Management Features
When asked about top IT Service Management (ITSM) trends, expansion into other departments through Enterprise Service Management (ESM), along with digital transformation, topped the list in a survey conducted by Information Week. While there are many different ESM solutions in the market, not all of them have the same features and capabilities. In this blog […]
Achieving IT Service Desk Excellence: What You Need to Know
Technology usage in businesses is growing exponentially, making efficient and effective service delivery through IT Service Management more important than ever. Organizations must strive for IT service desk excellence to remain competitive and meet customer expectations. But how can you achieve this? Let’s look at some of the tools, strategies and best practices that can […]
ITSM Best Practices: Should My ITSM include iPaaS?
As technology continues to evolve, businesses have started to rely more and more on IT to carry out their operations – this is especially true for businesses and organizations working to modernize their service and project management and delivery. For many, IT Service Management (ITSM) with integration and automation through iPaaS (integration platform as a […]
The High Cost of Low IT Service Management Maturity & What You Can Do About It
As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies truly are. ITSM is hardly a new niche in the world of IT, but it is one that has tended to evolve […]
3 Major Benefits of Investing in a Codeless Integration and Automation Tool (iPaaS)
Integration and automation are essential for achieving digital transformation. Companies that can successfully leverage these as part of their digital transformation strategy have the potential to gain a major edge over their competition. A codeless integration and automation tool, or iPaaS, is an invaluable asset in this effort, offering numerous benefits for businesses and organizations […]
How IT Leaders Can Improve Their IT Service Desks
IT service desks are the first line of defense when it comes to triaging IT issues. They provide an invaluable source of support for day-to-day operations, allowing teams to troubleshoot problems quickly and efficiently. However, with ever-changing business priorities and goals, it can be difficult to ensure your IT service desk is well-staffed and has […]