Tips for Getting Enterprise Service Management Buy-In
In an organization, IT is rarely the only group that offers services – whether to employees or customers. But not every group has an organized system for service requests. It’s likely if you’re not using Enterprise Service Management (ESM), that every department – from HR and finance to marketing and facilities – has its own […]
How to Integrate Project Portfolio Management with Service Management
Integrating Project Portfolio Management (PPM) into your Enterprise Service Management (ESM) or IT Service Management (ITSM) strategy can revolutionize the way you undertake your projects. PPM is not just about managing a set of projects; it’s about aligning these projects with your strategic objectives, thereby ensuring that every project contributes to your organization’s mission and […]
Driving Digital Transformation with Enterprise Service Management
Enterprise Service Management (ESM) is a concept that has been around for quite some time, but it’s only recently gained attention as a key driver of digital transformation. Essentially, ESM involves the extension of IT Service Management (ITSM) principles and practices to other business functions, such as HR, finance and facilities management. The benefits of […]
What to Look for When Shopping for Conversational AI
With the explosion of AI technology over the last year and the intense growth in interest around generative AI – many companies are looking to find ways to carefully incorporate AI technology into their business. One of the best places to start is within IT, and here’s why. Investing in AI for IT can result […]
The Power of a Unified ITSM/PPM/ESM Platform: IT Leaders Share Their Stories
In the IT Service Management space – many tools offer basic ticketing, some automation and other features. But very few offer IT Service Management (ITSM), Project Portfolio Management (PPM) and Enterprise Service Management (ESM) with enterprise-level integration and automation on one platform. Having all functions within a single tool has many benefits and can be a […]
Report Shows Retail Industry Struggles with ITSM Maturity
The retail space is highly competitive. Whether you are part of an IT team running a complex e-commerce business or a vast collection of brick-and-mortar stores – dependable technology is key to providing excellent customer experiences, building brand loyalty and staying competitive. Today, even the smallest of retailers must rely on a complex set of […]
What Are the Benefits of Project Portfolio Management (PPM)?
Project Portfolio Management (PPM) is an essential process for organizations that manage multiple projects. By utilizing PPM, businesses can maximize their resources and ensure that each project aligns with their overall strategic goals. In this blog, we will discuss the benefits of project portfolio management and how to get started with PPM. Benefits of Project […]
Predicting 2024 Public Sector IT Trends: Embracing Automation, ITIL
As we kick off a new year, one thing is clear – state and local government IT departments are working hard to manage and support more applications than ever before. A recent study from the Center for Digital Government (CDG) and TeamDynamix shows that managing these complex IT operations has resulted in some challenges including […]
What is Project Portfolio Management (PPM)?
Most of us have used spreadsheets, index cards and sticky notes (or maybe even napkins…) to organize project tasks, especially in our personal lives. But when projects grow into something larger and more complex than those methods can easily support, especially when these projects are intended to deliver some type of benefit to your business, […]
Struggling with an Integration Backlog? You Need iPaaS
A recent market study between IDG and TeamDynamix found that a staggering 89 percent of respondents from businesses of all sizes and industries are dealing with a data integration backlog regardless of whether they handle integrations in-house or with the help of a third party. That’s huge. What’s to blame for this? Many organizations say […]
IT Leaders in Hospitality Want More Automation, Expansion to ESM
The hospitality industry supports an increasingly digitized portfolio of businesses that span a range of specialties and can include everything from hotels, restaurants, and bars to theme parks, tourist attractions, and casinos. So it’s no surprise that when asked, IT leaders in hospitality say they want more automation, better self-service and the ability to extend […]
ESM and the Future of ITSM Software: How to Accelerate Enterprise Service Adoption
As organizations have come to recognize the importance of Enterprise Service Management (ESM), some IT Service Management platforms have recognized the need to be designed in a way that can seamlessly adapt from ITSM to ESM. To be successful at ESM adoption, whatever ITSM platform you use needs capabilities that go beyond ‘ticketing’ – such […]