ITSM Migration: 3 Key Factors for Success
Migrating away from an antiquated IT Service Management (ITSM) platform or from an ITSM tool that’s too complex and costly may seem like a daunting task. The search can be overly time-consuming and the actual migration might seem out of reach when you take into account everything that goes into it. But it’s not impossible. For those […]
The Key to a Great Service Portal: Simplicity
“The ability to simplify means to eliminate the unnecessary so that the necessary may speak.” – Hans Hofmann An organization’s service portal is often the primary interface between the customer and the service provider. As such, it can be extremely challenging to create an effective one–especially when promoting self-service. Explaining technical services to a non-technical population can […]
Ease-of-Use, Flexibility Top Needs for Corporate IT Departments
As more and more businesses work to transform their IT processes to support a faster, more efficient service experience many are reevaluating their IT Service Management software and opting to switch to ITSM providers that can support Enterprise Service Management (ESM). Many IT departments have been working in legacy systems that no longer suit the […]
Knowledge-Centered Service 101: Understanding the Basics of KCS
In organizations, knowledge is one of the most important assets. However, without processes in place to share and organize your knowledge, it’s hard to recognize the value that it holds. Benefits, like having an effective and efficient problem-solving process, reduced time to proficiency and improved products and services, are just a few that come with the […]
ESM Buyer’s Guide: The Best Enterprise Service Management Tools
As business and IT needs continue to evolve, Enterprise Service Management (ESM) is growing in popularity. With ESM, you can improve service delivery and efficiencies both in IT and across your organization or business in departments like human resources (HR), marketing, finance, legal, facilities and more. While there are many different ESM solutions in the […]
How to Harness the Power of Your Knowledge Base
How to Harness the Power of Your Knowledge Base As organizations continue to optimize IT resources and find new ways to alleviate the drain caused by increased demand on the IT help desk – more and more IT leaders are placing importance on Knowledge-Centered Service (KCS®). In fact, many who have implemented KCS are now […]
ITSM Buyer’s Guide: How to Find the Right ITSM Software
Investing in IT Service Management (ITSM) software is a great step toward increased efficiency, lower costs, saved time and higher customer/end-user satisfaction. Before deciding to purchase ITSM software, there are a few things you should consider as well as information you should know, so that when it comes time to implement the platform you are prepared […]
4 Features of a Great ITSM Platform
There’s a big variety of IT Service Management (ITSM) software available to choose from, so how do you go about finding the right one for your company? From cost to administrative needs and implementation style – each vendor offers different options. Whichever vendor you pick, there are four features that make up a great ITSM […]
Better Together: Combining ITSM and PPM
With ever-increasing levels of competitiveness in the business world, having high rates of efficiency is essential if you want to come out on top. One proven way to increase efficiency is to combine your ITSM and PPM on a single platform. By integrating ITSM and PPM you gain a clear view of the interdependencies between […]
What is iPaaS? Codeless Integration and Automation
What is iPaaS? Codeless Integration and Automation For most organizations, digital transformation initiatives are underway and the search is on to find software solutions to aid in the quest of integrating and automating a variety of services, systems and platforms across departments. For many, digital transformation means a blend of upgrading legacy systems and dated […]
The Agile Enterprise – How Project Portfolio Management Can Improve Enterprise Efficiencies
Agile is a project management methodology aimed at rapid development with iterative feedback and communication. And while it’s popular with project managers, these methodologies can be applied across an organization to make everyone more effective and efficient in their deliveries. For Agile teams, these concepts are ingrained in their day-to-day activities. They use the Agile approach of project walls, for example, […]
Embracing Change: Building a Culture to Conquer Fear of Digital Transformation
Digital transformation is no longer a luxury but a necessity for businesses across all industries. However, the fear of change can often act as a roadblock to successful digital transformation. Employees might resist the process or technology changes that come with digital transformation initiatives because they can disrupt their normal routines, or they may fear […]